PostalAnnex+

Sadly, I forgot the name of a kind woman at Postalannex who helped me out. I called on Monday inquiring how much it would be to send documents through UPS and other postal services. She was incredibly patient and sweet while answering my annoying questions and tolerating my indecisiveness. She even added at the end to feel free to call back anytime in case I have more questions. That left a positive impression on me. When I went in, I was pleasantly greeted by a nice gentleman behind the counter. She recognized me on the spot when I told her that I was the one who called earlier. Overall, the experience was a very nice change to what I normally deal with at the local USPS (with the grumpy incompetent employees who has history of losing my packages).

First time in, just needed to mail a small package. They were very pleasant and efficient.

People are assholes! Start a Unilocal account to leave a negative review. That’s someone who’s review you should trust, NOT!
I have been using this particular Postal Annex for well over 15 years, it is right across from my Dry Cleaner. In fact, at one point I had a PO Box there. I use them for my shipping needs and they have always been extremely helpful and nice.
Unlike the UPS Store, they carry various sizes of boxes and shipping envelopes which is very helpful. They also have a ton of other kitchy stuff to look at.
I think they do a great job and have no complaints. They seem a bit expensive, but that I am pretty sure most of them all charge the same amount.

I went to the postal annex in aloha, even after reading the terrible review from R. R, thought I would support local etc but… Begin Rant… This morning I waited in line at the postal annex for the most pedantic sales woman to finish serving the guy in front of me, no problem. Then the phone rang twice whilst she was serving him — she answered both calls and put them on hold… then yep, when she was finished with him she puts her finger up for me to wait and takes both calls! Ok that was pretty bloody irritating, but I tried to sympathize with her, agreed it is tricky when you are on your own serving etc. But then the phone rang again, and she answered it again, took a long message. I was proper irritated now and once she got off the phone, I said «if someone walked in and barged in front of me you wouldn’t serve them first.» She said yes, she was sorry, that she likes to say the person in front of her is the most important customer etc all a bunch of hot air… Then to top it off the boxes I was waiting to find out the price on were hugely overpriced, so I walked out empty handed. I then went to the dollar store and got what I needed and much better customer service… End Rant.

I went to Postal Annex to send a fax, as they were faxing I absently looked at the colorful little keys (I needed to get a key made & was already headed to hardware store after) so decided to get a one there made for my front door to save me a trip. The sales lady was very eager to make one for me, and was really helpful. But then she pointed out that the keys seemed too short for the key I for my house, so I said «Wow good call, I’m glad you caught that, I’ll just go to the hardware store, no problem» but she kept insisting she could «probably make it work but if not, no big deal if not». I was really skeptical but allowed her to take my key and try to make a copy. I couldn’t get it off the keychain — it was stuck, so I told her I could just come back another time, but she said she could just take my whole keychain over to the machine. She came back a moment later to show me that yes, that key HAD been too short. I again said «No problem, I just need to go to a hardware store, they have all sizes there». She was very eager to try again and said «Well is there another one you’d like to try?» I kept saying «No, no, it’s okay, I’ll just go to a hardware store». She started grabbing keys & holding them up to mine and then she said «Well this one might be long enough, let’s try it» and I said «Um, it looks a bit short too, I can just go to the hardware store» but she said «I’ll give it one more shot, it’s no problem» I said «Alright…» and she took my keychain over to the machine again. A moment later she looked over from the machine and said «We can’t do it for you, sorry, it didn’t work» and I said «Yes, I thought that would be the case, I just need to go to the hardware store». Her manager walked over, looked at me, and said «What’s going on??» and the lady at the front told her that neither of the keys had been the right size. The manager goes «Um, yeah. You DO know I still have to charge you for these right?» I said «WHAT? Are you SERIOUS?». The front desk lady looked at her, I could see she felt bad, she hadn’t realized I’d have to pay for her volunteering to try to make one of their keys work. I glanced at the sign again… «$ 8.95 per key». I started to get really choked up & shake because I had barely any money. The manager eyed my tattoo, then said, «Yep, sorry, we do have to charge you for these» I looked at her and said «But… you mean you’re going to charge me TWENTY DOLLARS for NO KEY?» my eyes welled up with tears. She said «Well. I can discount to $ 3.95 per key.» and walked away from the conversation before I could say another word. I glanced at my two youngest I’d taken with me, decided it wasn’t worth them seeing me upset. So I just stood there shaking and crying as the front desk lady rang me up, she kept saying «Oh my gosh I’m SO sorry…». I wasn’t about to rat her out, I had a feeling the manager would make her pay instead. I paid for the keys & my faxes. I left crying and in disbelief. They saw I had only $ 20 and the document I was faxing was an UNemployment claim — I was just laid off, I am sure they saw my filled-​out paperwork stated I am also a Reservist Service Member & single mom, it was obvious it was going to hurt me horribly to pay for this. I was charged for faxes (which should have been free at this point), then they kept the two keys so I couldn’t even see if I could attempt to get them to work in my door after ALL that. It’d be like if you went to a pizza place, they messed up your pizza, then insisted they’d remake it for you, screwed it up again, then charged you for BOTH, letting you leave the store empty-​handed. I sobbed all the way home, still have no door key, nor can I afford one now. This has been the worst experience I have ever had. I wrote this review before and they deleted it. This is an absolutely valid review so I am posting again.

So I went to Postal Annex to send a fax, while they were faxing I absently looked at the colorful little keys and decided to get a cute one made for my front door. The sales lady was very eager to make one for me, and was really helpful. But then she pointed out that the keys seemed too short for the key I for my house, so I said «Wow good call, I’m glad you caught that, I’ll just go to the hardware store, no problem» but she kept insisting she could «probably make it work but if not, no big deal». I couldn’t get it off the keychain and it was dead stuck but she said she could just take my whole keychain. I was really skeptical but allowed her to take my key and try to make a copy. She came back a moment later to show me that yes, that key had been too short. I again said «No problem, I just need to go to a hardware store, they have all sizes there». She was very eager to try again and said «Well is there another one you’d like to try?» and I kept saying «No, no, it’s okay, I’ll just go to a hardware store». She started grabbing keys and holding them up to mine while I stood there staring and then she said «Well this one might be long enough, let’s try it» and I said «Um, it looks a bit short too, I can just go to the hardware store» but she said «I’ll give it one more shot, it’s no big deal» so I said «Alright…» and she took my keychain over to the machine again. A moment later she looked over from the key machine and said «We can’t do it for you, sorry, it didn’t work» and I was like «Yeah, I thought that would be the case, I just need to go to the hardware store». Her manager walked over and said «What’s going on??» and the lady at the front told her that neither of the keys had been the right size. The manager goes «Ummm, you DO know I still have to charge you for these right?» and I said «WHAT? Are you SERIOUS?». The front desk lady looked at her and I could see she felt HORRIBLE because she hadn’t realized I’d have to pay for it. I glanced at the sign again… «$ 8.95 per key». I started to get really choked up. The manager said, «Yep, sorry, we do have to charge you for these» and I looked at her and said «But… you mean you’re going to charge me TWENTY DOLLARS for NO KEY?» my eyes welled up with tears and she said «Well. I can charge the basic cost which is $ 3.95 per key.» and walked away from the conversation. I glanced at my two youngest who I’d taken with me, and decided that a scene wasn’t worth them seeing me lose my cool and I didn’t want to set that example. So I just stood there as the front desk lady rang me up, she looked like she was going to cry too, she kept saying «Oh my gosh I’m SO sorry…», and was very genuine. I wasn’t about to rat her out, I had a feeling the manager would make her pay instead. I paid for the keys and left, shaking with frustration and anger. They saw I had only $ 20 to my name and that the document I was faxing was an UNemployment claim because I just got laid off, I am sure they saw my filled out paperwork said that I am also a Reservist Servicemember and a single mother, it was obvious it was going to hurt me horribly to pay for this. They still charged me for the faxes and then kept the two keys so I couldn’t even see if I could attempt to get them to work in my door after ALL that.
I cried all the way home and still have no door key, nor can I afford one now.
I am filing a formal complaint with the company over this unprofessionalism.
Farmington in Aloha location.