Falcon Airport Shuttle

When we made our initial reservation for a ride to the airport, I asked them to give me a call on their way to our house. I had never used them before and wanted to make sure they would keep their appointment. They said they would text, and I told them they would have to call since we can’t text on a land line. They were on time, but they didn’t call. When I asked our driver why he hadn’t called, he just shrugged.
We gave him a printout of our return flight information. We had a discussion with the driver about calling the airlines to verify the time of arrival since it was a long flight. He agreed. When we returned, we called from the airport to verify they were there to pick us up, and sure enough, they told us they had «no reservation for us». Luckily, we were able to get a cab.
So, I give Falcon the lowest rating possible because not only did they not show up, but they were nonchalant in their response. Plus, the van was pretty shabby. This may all be due to a language problem. At any rate, they are unreliable.