Enterprise Rent-A-Car

our car needed repairs we went to Enterprise which was near German Auto. Doing the paperwork went quick and Brenden was so nice and happy. When we came to pick up our car we were helped by Matt who was very nice and helpful. Brenden was also there and very nice. we have used this location before and will do so in the future. Out

Have never had a problem renting from this office. Everyone is courteous & polite & thorough.

I’m going to try to give a fair review of Enterprise. I experienced some positives as well as some negatives over the course of 3 ½ weeks and four rental cars.
Positives:
Very friendly staff– This goes a long way with me. They always greeted me with a smile.
When I needed picked up or dropped off at the shop where my car was being fixed, someone was readily available to do this. The staff they would send for this were always extremely polite and considerate.
Negatives:
Initially, I was told by Jeremy that a car that was in my price range was on the lot, but when I got there, I needed to be transported to Beaverton to get the vehicle. I got a small SUV and then they discovered that my insurance wouldn’t cover the full cost, so asked that I come back and change it out for a small car several days later.
I wasn’t provided with the various options to pay for gas and was told by Jeremy that I should just bring it back empty and pay the $ 2.09 per gallon to fill the SUV. That seemed reasonable until I was asked at the end to pay to fill the SUV they asked me to return (which had plenty of gas in it) instead of the tiny car I had at the end, which also was returned with well over a ¼ tank.
I was quoted two different prices for the cost to fill up the SUV. They did finally go down to their original quote, but it was still more than I should have been paying since I was actually driving a car with a very small tank. Not being told up front about all costs and being provided with different quotes depending on who I talk to is not a good way to earn my trust.
One of the vehicles I received smelled strongly of cigarette smoke and was difficult to tolerate. I wish they would have asked if this is something I was okay with.
Unfortunately, to be fair, I do believe many of these negatives are not unique to Enterprise or this specific location and are common across all rental agencies.

The guys here are still pretty awesome! They’re nice and helpful. On two occasions, I happen to be here when there were donuts and discovered the goodness of jelly-​filled donut holes. So good!
Pro Tip 1: Reserve ahead of time especially if you need a weekend rental.
Seriously, there are times where I show up to pick up my rental and there are NO cars in the lot, except for the one I reserved of course. Do yourself a favor and RSVP.
A few rentals ago, I picked up a nice black sportsy kind of car. Decided to grab a late dinner that night and the guy parked next to me crashes into my rental. I was inside the whole time this happened. Fortunately, it was drivable and I was able to get it switched out pretty easily the next day.
Pro Tip 2: If you need to switch out a car or want to pick up a rental w/​o a reservation, be there at opening. Don’t be the douche who shows up a quarter til closing with the expectations that everything that you want is there. Life isn’t that manageable sometimes.

The company contacted me about my rental that had been assigned to me by an insurance company Jeremy proceeded to tell me my rental agreement and choices of cars (none which were same category as my wrecked one in the shop) so after I selected one I informed him I was coming from 45MIN away he said he would have my selected car there ready for me, ok great I said. After my 45MIN drive in traffic with two children and wife I arrived at the aloha, OR location. After Jeremy does my paper work on the way out to the car he tells me he rented the car I had reserved (over 45MIN ago now) and thought I would like another model because it was newer (but in a lower category). It was even smaller than what I had originally reserved No thank u I said. After that he seemed stuck and had no resolution for the predicament he had got himself into. Seeing it was close to closing time he tried another location about 15min away and said I have 10 to get there, and if I wanted to try that. I laugh out of frustration. Then told him NO THANK YOU. Then proceeded to tell me I’ll have to try tomorrow (As if I have all the time in the world to go back and forth from enterprise until they get my reservation right.) NO THANK YOU. Terrible customer service, sad selection and faulty promises. What’s really sad is I’m a prefers customer (which is a bunch of boloney) so no I shall not go back to that location ever, and put a bad vibe with me about Enterprise Rentals.

The employees working at the Aloha Enterprise Rent-​A-​Car branch off Tuallitan Valley Highway are extraordinary, particularly Brendan, Corey, and Sean. I have rented twice from that location, and I have found both experiences to be the epitome of customer service.
During my first rental experience, a mixup in communication between two branches caused a delay in me being able to pick up my rental car. Without giving me frustrating excuses, and keeping me informed on what was taking place, the guys mentioned above made a potentially exhausting, difficult experience, enjoyable and pleasant. They worked tirelessly to ensure my satisfaction, and they definitely exceeded my expectations.
When I picked up a car from them a second time, they again made the experience easy and effortless. The vehicle I picked up was perfect in size, in good working order, and clean, which is all you want from a rental vehicle.
Lastly, as I sat in the office awaiting my turn, I watched as they each professionally and courteously addressed questions on the phone and in person, expertly juggling multiple tasks. I would recommend renting from this location to anyone any day the week.

Comical service. The attendant needed to drive us both to Hillsboro, since they had no vehicles in their lot. No vehicles. I requested a small car for two days to get my partner back and forth from the hospital. I wound up stuck with a family van that is built to hold a school soccer team. This too was the only vehicle they had at the Hillsboro office to rent out. I was stuck with going through this malarkey due to scheduled radiation, and it was absolutely necessary to get to treatment until our car was repaired. I was sitting on my ass for more than 2 hours as they came around, asked if everything was ok and disappeared again. I was dealing with young employees with cognitive impairments. I also dealt with shelling out $ 180 for a f – king two day rental. My review? I hope they are forced to close shop and quit making problems for people.

I have been renting cars from these guys since March 2014. To make a long story short: My vehicles tranny went out while out of town and I had no choice at the time but to rent a new one, so I found the closest and least expensive car rental place that I could. I could never have been happier with the service I have received!
The location for this place isn’t the greatest, being that it is right off the very busy T. V Highway in Aloha. The office is small and getting in and out of the parking lot can be no fun at all. But the customer service makes up for all of that and then some!
I have rented anywhere from a weekend to a couple months at a time (yes, I still have not replaced my car), but every time I have been given not only the best rate in the area but the most respect from the people that work there. They always do their best to have a vehicle on hand, and have not only given me free upgrades and ignored the fact that I bring the car back with less gas than I drove off with, but they work with crazy situations, as long as you keep communicating with them on the reg. They will pick you up and drop you back off wherever you need to go and they do it quickly and the driver is always cool.
The only problem I tend to observe (although I am pretty sure they do their very best to avoid) is that they run out of cars quick. Because you can reserve a vehicle online in advance, it would appear that they would always have vehicles available. This tends not to be the case because they rent the vehicles out so fast. Heads up on that note: Call ahead and make sure they have something for you! Otherwise, Devon (store manager) is awesome and the cars are always the newest and cleanest you could ask for!
Work with them and they will ALWAYS work with you! I love these guys!

Absolutely terrible location and customer service. They were supposed to pick us up at 5pm, and have car ready at 530, instead we got picked up at 545, and it was 715 by the time we got the car. We also had reserved a full size sedan and they were giving us a subaru impreza! At least we caught that in time and had them give us a mini-​suv instead. After all the good experiences with Enterprise in the past this one is definitely going to sour relations. Will think twice before using enterprise again, and definitely not coming back to this location.

Elizabeth and the Enterprise team found me a car asap, that’s why I have been loyal for over 10 years. Great Job !!

What a great customer service. I have rented from here for a few times. They offer pick-​up and drop off service at no additional cost, which is very helpful for me as I was a visitor from another state.
Recently I rented Huyndai Elantra and was unhappy with the gas sensor. It did not respond immediately after I put in gas, so I ended up adding too much gas than the level I was supposed to. I mentioned this to the staff after they asked me how the trip was when I returned the car. They just simply offered me a refund for some money back. I didn’t even ask for it.
One time I rented with a special promotion in which it limits mileages. I used a little over the limit, and I was supposed to pay extra cost. They just waived it for me. I didn’t even ask for it.
What a great service!

Great local place to rent a car! These guys are professional and very nice at the same time. Cars are kept very clean every time we rented from them. We rent a car from them very often and wouldn’t go anywhere else as far as renting a car great job guys! Keep it up!

Was in a car accident recently. The staff here was extremely friendly and they worked to find me another SUV that would be comparable to the one I lost in my crash. When they found another vehicle for me, they drove me to the other location so I could get the car.
The lot is a little small and selection is limited. Call ahead and let them know what you want and the staff will make it happen. Great customer service!

I travel for work constantly and rent cars frequently. I have rented twice from here and both times I have ended up delayed. I scheduled both rentals online for pick-​up at specific times. The first time I was asked to wait because the car they were renting to me was not back from the previous renter yet. That took about 30 minutes. Then I had to wait while they cleaned and inspected it. There were a number of other cars on the lot that were ready, but for whatever reason, none of them could be rented to me. Ok. No big deal. I tried them again a second time… Reserved car to pick-​up at 4pm for a business trip. Again ended up waiting for an available car and waiting again for it to be cleaned. I wouldn’t mind so much but I’m on a very busy schedule and a 45 minute delay can throw the entire day of meetings down the toilet — which it did. The service was okay, the staff were friendly enough but it’s just not practical or convenient. I have had a wonderful experience with other car rental agencies but I am going to give the Enterprise on Murray Blvd a shot this weekend. Here’s hoping.

Reserved a car online, showed up when I scheduled my time and they had my car ready for me on a weekday. (reserve your car online because you will secure a much better rate than a walk-​in)
–The staff here is friendly and straight forward, and didn’t pressure me when they mentioned the usual insurance coverages and gps rental.
–This is a smaller location with about 10 cars, so just be aware on busy weekends before you go in. if you’re going long distance, let them know prior to fill up your car.
–I usually prefer Enterprise– they have the simplest and most streamlined process for renting cars.
–set up your reservation online, it saves you and the enterprise people time! and saves you (and I) money!
*will rent again from here, couldn’t have asked for a more hassle-​free rental.