Metro Cab

Just got back from Boston. I’m ok with my cab drivers being less friendly than Über drivers, but my Metro Cab driver was WATCHING A MOVIE ON HIS PHONE while he drove me to the airport! In the snow!!! What a disaster. No wonder people prefer Über. Minus a million stars.

You know a cab company with an app would be much better but it’s not. I’ve had two bad experiences with this cab company the second one making me use über for good. The first time I need a cab to take me home after some grocery shopping. I thought that metro cab having an app would make it easier for me to catch a cab. Ordered one on the app. Someone picks up the order and yay I see my cab coming to me. I finally see the cab drive into the supermarket parking lot then see it park in one of the parking spots. My app then tells me the cab is cancelled and the driver walks right into shaws. I called dispatch and complained so another cab picks me up 15 mins later. Wtf
Second time I am at the grocery store again and so I use the app again. Someone picks up the order and it took the cab 40 mins to get to my location then he drives right past me. I’m waving my hands at him. He drives down the street turns and drives back passing me and now he was gone from my sight. The app has a messaging system to the drive which I use but no reply. I call dispatch who tells me he will have the driver call me. I text my sister to complain and blow off steam as I have been outside the store for an hour waiting. She tells me to use über. So I did. The über drive comes in 3 mins. 3 mins!!! I cannot believe how easy über is to use. So I am in the über car and about a half mile away from my destination when the metro cab drive calls me. I tell him I am using über and goodbye. Now I just über for my taxi service.

They used to be reliable and no longer are. Really sad. Today I called twice and then tried the app but they never, ever showed up.

Was reluctant to call after reading all of the negative reviews (figured this was the least worst) but had a great 5am pickup. Called the night before to schedule. Received a call 10mins prior to pickup confirming I was ready and the driver took the shortest route possible. Would recommend and use again.
Kind of alarming how much hate and negative feedback there is for all of the taxi companies in Boston.

Worst system ever. Cabs are fine and clean, but I used the app and the driver picked up someone else and when I called the dispatcher they told me I was in their cab! No, I was standing on a rainy street corner. Tried again, can never arrived. Try Über!

I called yesterday to get a cab for my friend, who uses a wheelchair, to get to the airport. I requested to be picked up at 7:45. They said they could send a cab for 8:15. This morning at 8:10, the dispatcher called and said they didn’t have any cabs available. As of this writing, my friend is scrambling on public transportation to try to get to Logan to catch a flight.
Air travel can be difficult for anybody. For the disabled it is an even bigger hassle. For the disabled who rely on Metrocab, it is a nightmare.

Rude driver operating cab no. 853 picked us up at Logan Airport. Refused to listen to our navigation instructions two times during the cab ride and drove via a longer route instead. Took us to the wrong drop-​off location and yelled at us when we requested to be taken to our intended destination. Was unable to print a receipt for the ride. Overall a disappointing experience.

I was a little skeptical to take Metro Cab after all the negative reviews but I’m glad I did. My driver was 10 minutes early for my 5am pick up time and was so friendly and polite. I would definitely use them to get to Logan again.

If I could give it 0 stars I would. I believe the cab driver I was dealing with was named Alexander Harr? After waiting for the cab, he called and lied saying that the person I called for wasn’t outside, and when I assured him that he was he asked where to pick him up and where to drop him off and once I said Boston for pick-​up drop off at Brighton he SCREAMED…“IM NOT DRIVING ALL THE WAY TO BOSTON TO DROP HIM OFF IN BRIGHTON” he was literally screaming so loud I couldn’t even understand him and when I said I can’t understand you he hung up on me.

Don’t use them! I called an hour ago for a cab to the airport. I called twice to follow up and they said the cab was right around the corner. Just called again and they said there is no cab available. I’m now worried about missing my flight. This is why people use über (who is on their way now).

The drivers are unreliable. I’ve tried both calling and using their new app but all too often the drivers don’t show or are VERY late. When using the app, drivers have cancelled after I’d already been waiting for 5 – 10 (they obviously found a fare to the airport or something similar…)
When I complained to dispatcher he said the drivers were «free spirited» and he had no control over them. I tried several times to speak with a manager about this but after very long holding times I gave up & hung up.
Bottom line, Metro is just like all the other cab companies– they complain about über taking their business but it’s their own fault. For years they have been failing their customers and taking for them for granted by continuing to provide unreliable and rude service. The company owners don’t care about their customers or about their drivers — all they care about is collecting the weekly taxi leasing fee from the drivers.
So what do you do when you can’t seem to get a taxi or get a manager on the phone to address the problem? You call über. And it works. Every time.
I really have tried to support the local companies but the bottom line is they’re unable to provide the very service that sustains them and that gets the rest of us to work/​the airport/​etc

The dispatcher needs a lesson in common courtesy. Called for a cab. Got a call saying cab was outside. No cab. Called Metro — dispatcher insisted cab was outside and told me to stop playing games with him. Finally, the very nice driver called. Turns out he was at a similar but incorrect address. This is why Über is doing so well. Cab companies have no idea about customer service.

Have used Metro Cab often for quite a few years with varied results… some good, some bad. But today as I was looking for a way to get to work without using the ailing T service, I called and booked a cab. Waited downstairs for 30+ minutes and then got the courtesy «your cab has arrived» call on my cell. Thing is there wasn’t a cab! I had been standing there the whole time in front of the building and no cab at all, yet alone a metro cab, had passed. So I called the metro cab number to see what’s up… Operator asked for my address, which I confirmed, saying the driver would turn back around and then immediately and awkwardly admitted that the driver had picked up someone else (he claimed that someone else from my building must have taken my cab, but I had been standing there the whole time and no cab at all had come, yet alone one someone else from my building had taken). Very unreliable service to say the least.
My advice: you are better off just flagging down any cab you can on the street. Don’t bother calling or using their app, someone else will just get the cab you booked.

So I needed to send my family to Logan to catch a flight to Miami, and they needed a van to put all their luggage on. I decided to book a van a day in advance through their new app (bad, very bad idea), because you know, the «Uberification» of everything. The van was supposed to arrive at 9:30 am, at 9:45 I get a call from a dispatcher saying that the cab was gonna be at my house within the next 20 (twenty!!!) minutes. His reason, the snow. I’m sorry but if I make a reservation one day in advance, there is simply not enough snow in the world (ok, maybe there is) to keep you from being there on time. That’s the whole reason why I made the reservation a day ahead! The guy on the phone wasn’t even offering an apology, and he got very confrontational very quickly.
My recommendation, stay away from this company and their crappy app. Stick to Lyft and Über.

taxi #221
WOW What a MANIAC!!!
id give it begative stars if i had the option to!
i was just driving home, about 10 min ago at most, & i approached a rotary (coming off from route 1A) at Boardman St & Saratoga St in East Boston. I stop at my stop sign & enter the rotary, where i have the right away when in the rotary, & out of nowhere this car comes FLYINGGG up towards me as i exited the rotary onto Saratoga St., which would be my 2^nd exit from when i entered the rotary.
This car turned out to be a taxi cab, Metro Cab #221, more respectively. He almost hit me on the passenger side of my Dodge Ram 2500 crew cab pick-​up. I slammed on my brakes even though i was going 10 MPH because:
A] im in a very small rotary, coming from a stop sign
B] there was a red light at the intersection, 50-​ft ahead, at Bennington St & Saratoga St
C] its late at night, happening at 10:28pm, & it was snowing out so the streets had a coating of snow on it
& this guy swerves around me! i have the right away first off, & second, he shouldnt be traveling at a fast rate of speed for that street, for the weather conditions, & for him approaching a rotary!!!
Luckily, i was paying attention & stopped just in time. I seen head lights coming from that direction as i entered the rotary, & as i was about to exit, he wasnt that close to me that i thought id have to slam on my brakes or that i thought id have to stop while in the rotary… esp since hes supposed to yield to me as i have the right away.
Also, he is lucky that just as im slamming on the brakes & hes swerving to go around the front end of my truck (right in front of the funeral home, the light turns green & the person first in line at the light, goes straight right as the light turns, otherwise the cab driver wouldve either smashed into the back of his Cherokee, or slammes on hos brakes. i wouldnt be surprised if he went around the SUV to keep maintaining his speed!
As i drive behind him on Saratoga approaching the town of Winthrop, the cab driver was still behind the Cherokee, & up his ass! The Cherokee seemed to be maintaining his speed around 30mph, not once hitting his brakes as he drove towards Winthrop, bur the cab driver would keep hitting his brakes & was up the guys ass! I wouldve slammed on my brakes if i were him, just so the cab driver would hit me… he wouldnt even be able to stop, thats how close he was to the SUV.
Finally the cab driver stops when pulling into the parking lot of the Belle Isle Wine & Spirits. I slowed to an almost complete stop just to get the telephone number that was listed on the side of the taxi cab.
I immediately called Meteo Cab at 1030pm to complain. The guy who answered didnt apologize to me, didnt say ‘im sorry ma’am’… he only said ‘Thank you’ & said something along the lines of he will tell the supervisor? Not sure exactly word for word what was said, the guy spoke so fast & quickly — probably to get me off the phone as soon as possible — but it was similar to that. Then he hung up on me! no goodbye, nothing! & im sure that this cab driver wont even get a verbal warning, if the guy who answered even told his supervisor or whoever is in charge.
i know which taxi to never call or take no matter the situation, the rush or availability of taxis or my needing one!!!
I could have gotten seriously injured or even killed, he could have, a pedestrian could have, someone in another vehicle could have… theres absolutely no reason for someone to drive like a maniac. i wish there was a cop who seen this happen & pull him over!

Never again! I took a cab from Tremont St. to the corner of Huntington and South Huntington. The driver actually did not know the way, nor did he have any sort of navigational device with him. Tremont and Huntington are major roads in Boston and he doesn’t know them??? I
I told him we could stay on Tremont, then take a left on Huntington when we got there. He told me that Huntington and Tremont did not intersect… um… hello. I have lived near that intersection for fourteen years. I think I know it exists .
So when we got to that intersection, with me telling him where to turn the whole way, I pointed out that it did indeed exist. He just acted like I had said something crazy to him when I told him in the first place.
He was very rude the whole time, not even indicating that he had heard me when I have him directions .
I gave him no tip at all, something I have never done before.
Where does this company get their drivers? Do they have to have any qualifications at all? I have been avoiding using Über because I wanted to support taxi drivers, but no more. I’ll just use whoever gives me the best service, and we can definitely leave Metro Cab off that list!
It was vehicle 152, and he picked me up at around 6:45 on December 3, in case Metro Cab reads their reviews. There was a number on the video screen that I thought might be his driver number. It was 580 362.

Because of all the bad Unilocal reviews I was super cautious using this company. I called for a 5:15am cab and at 5:10 the driver still hadn’t called me to let me know they were on the way so I called dispatch and wow… AWFUL AWFUL customer service. Huge attitude and actually got hung up on.
Luckily the driver showed up right on time and was so pleasant. The ride was cheaper than Über because of the holiday. Only reason this place didn’t get 1 star was the driver. WORK ON YOUR BEYOND AWFUL CUSTOMER SERVICE AND THE ATTITUDES OF YOUR DISPATCH!!!

It should have been a 4.2 to 4.9 mile drive from Logan Airport to my hotel. Somehow, the cab driver chose a 7.2 mile route. Then he didn’t even retrieve my belongings from the trunk. He didn’t even get out of the taxi.
I hate being ripped off, and if you feel the same, you’ll stay away from Metro Cab.

I’ve had mixed experiences with Metro Cab, and a lot depends on the individual driver that you get. But, never again, Metro Cab. I had a cab come take me to the airport from my home, which is a single family residence that is on a street with a unique name and is clearly labeled with a number. I got the call that the cab had arrived, gathered my suitcases, and ventured out into the cold. Lo and behold, no cab. Called the company, they said, «he’s there.» Uh, no, he’s not.
A few minutes later, I see a random dude *walking* around the street looking at houses. It can’t be the cabbie, right? Why would he be walking? I yelled and asked if he was the cab driver and he eventually responded and drove up. He offered no apology and copped a bit of an attitude, like somehow I was at fault for his inability to find my place. Honestly, any moron with a GPS can find it. There’s nothing confusing about where it is. A professional driver should definitely be able to find it without issue.
So fine, we start loading our luggage into this dummy’s cab. He goes to shut the trunk and it doesn’t latch. It’s broken and has clearly been broken for a while. He mutters something like, «It’s fine, let’s go.» Seriously? Hell no I’m not going when my luggage is about to bounce out the trunk on the first bump we hit! It’s a long ride to the airport! I grabbed a bungee cord from my house and had him tie down the trunk. It took time and was annoying. The fact that he tried to get us to drive off with our shit unsecured is even more annoying. It’s super dangerous and totally devoid of any concern for our belongings and the safety of other drivers. By the time we got to the airport, the bungee had sprung loose and was probably somewhere on 93, waiting to give someone a flat tire. I knew I should’ve tied it down myself and that he’d do a crap job. But at least our luggage wasn’t gone too. But really, that cab was defective and should not be on the road. If Metro Cab has such low standards that they’d let that cab represent them, they clearly have no regard for safety or their customers’ property.

Metro Cab is ok to take from Logan to your destination. I’ve had really good drivers and a few wild rides I don’t want to repeat.
I would not call Metro Cab for a ride. After 2 phone calls to them and 45 minutes of waiting, I deem them unreliable. When I called to report I’d been waiting 20 min they said that cabs will not wait for you — they’ll pick up anyone. I explained that I only saw 1 Metro cab drive by where I was waiting the whole time, he dropped someone off, I tried to flag him down but he drove off. I also suggested they use the customers phone number or name like other area cab companies do to ensure quality customer service. I don’t think Metro gets it.