Bank of America

I would give this bank 0 stars if I could. They have new tellers all the time and there is only 1 teller available even when the line is long … Which is always. I am a business manager in the area and unfortunately this is the closest Bank of America. I have to come here almost every day and it’s awful! I’m seriously considering switching our business to a different bank. This bank really needs to get its act together. It’s disgraceful.

Twenty people in line and they only have one teller. Ridiculous. Awful customer service.

They were super helpful when I was pretty clueless about how to go about getting a loan, and just explaining my finances in general. Even though they couldn’t do what I needed to at their bank, they referred me to a credit union that could do what I needed. It was SUPER helpful; they are definitely there to help not just take your money!

Great location but very poor banking services. Lines are always long and there is a new attendant at each window every week. Would like to see this branch pull it together.

Quite possibly the worse branch of any bank that I’ve encountered.
I run a large restaurant, located in the middle Allston these days. A few blocks away is this particular branch of BoA. While it’s certainly not my first choice in Banking, it’s what I have to deal with, and all 10 locations of ours use BoA. I personally use them as well, but had I visited this branch to open my account so many years ago, I would have invested in a shoe box under the bed…
The list of inhospitable actions grows with each visit to this location. Now, I’ve had very polite and outright Positive visits with the banking giant in the past (mostly Providence), so as a whole, I’m content. It’s simply this branch in particular. On any given day, you’re likely to be ignored, sighed at or brushed off… if your lucky. If your not, well then, please plan your time accordingly, because a 5 minute deposit will take you the better part of your lunch break; only then to have them give you any variation of ‘problems’ that they draw from the magic 8-​Ball.
«I’d like to get change please» = Sorry, we don’t have small bills… «But… you’re a bank» = And.
«I’d like to deposit this check» = No, the check says Mike Smith, but the account says Michael Smith… «Yea, it’s a payroll check, look, the SSN matches up, as does the address and all the rest» = How am I suppose to know that this is really you. No. NEXT!
«Hi, how are you. Can I deposit this here?» = Silence and death stare… Just use the ATM up front. «So I can’t make a deposit here?» = Why don’t you just use the ATM, it’s the same thing. And Faster. You should use that. «I’m already here with the slip» = Fine (slamming the slip and flicking my receipt back at me and turned away.
On two occasions now, I have honestly been given incorrect cash when changing large for small bills, and cashing a check. T.w.i.c.e. The second time, my large, always rude friend, who’s name I’ll withhold so he doesn’t lose his job over a simple Unilocal comment (seriously people) accused me of pulling money out of the stack, «Palming it» because «He Just Counted It, And It Was Right Then…» (2 $ 1 bills in a bundle of $ 5’s) Yes, you caught me, I was trying to steal $ 8… Nevermind that I just deposited seven thousand dollars.
I cannot understand why a location, that is fully staffed, can’t even pretend to be polite and hospitable. I’m not looking for hugs and kisses, but I’d appreciate at least a professional approach. I shouldn’t have to feel like I’m the total ass**** for asking for the basic of basic transactions. You really need to step up to effort. The new girl, brunette is very polite, and it’s a step in the right direction, but from the ‘veteran tellers’ and the ‘manager’ really need to step back and take a look at how their being perceived. I’d just as soon walk another 5 blocks to the other location, then have to continue to deal with ANOTHER headache from this branch.

I was informed that student checking accounts have two requirements in order to avoid getting slapped with a monthly $ 9 fee…1) all statements must be paperless 2) you must use the ATM for all transactions except those which cannot be performed at the ATM. So a month or so ago, I went in to the bank because I wanted to withdraw $ 5 to put on my charlie card. I do not take the T very often and did not want to put $ 20 on it. When I went inside, the tellers were very friendly but told me they would have to check with the manager to see if they could withdraw the money for me. The manager actually told them no (seriously) and I had to go outside, withdraw the money from the ATM and come back in to have them break the $ 20. Really? I find it incredible that they are that lazy and ridiculous about giving a good customer money. I doubt it would have cost them anything extra.

I love Bank of America, but this one is awful. There are always huge lines and if you want to open an account there… AHHH! Be prepared to waste all day. They could make improvements by streamlining the lines and adding as many tellers as possible– especially during LUNCH time.

The best thing about this Bank of America is the fact that there’s a fun little bar a few steps away called The Avenue.
A former teller and friend of mine alerted me to the deceptive tactics he and other tellers were taught to screw over customers. Additionally, and I’m not sure if this is just because the people hired at this particular branch were just bored or really lacking in common sense or something else altogether, some tellers spend time using their company computers to plug in names of people whom they know are BoA customers, and just for the fun of it, look up their transactions and see how much money people have in their accounts. Not authorized by customers who visit the actual bank. More like, «my mom has an account here, let’s see what her balance is.» A little shady, no?
I have always been greeted with friendly service at this branch and I certainly feel somewhat safe when I see that the ATM lobby usually has a cop watching out, but that’s standard procedure that should be present in any place such as a bank in that area. It’s what goes on behind the scenes that’s positively frightening. We all know that it’s hard to find a good bank and it’s not too often that you hear someone exclaim how the relationship with their bank is glorious and fair. But I’d prefer that my confidential information remain as such.

The Harvard Ave and Comm Ave BofA. There’s generally a rent-​a-​cop outside or in the outer lobby which has the ATMs. I recently walked by here and one of the tellers recognized me and said hi, which was surprising cuz, I mean, we don’t hang out or anything. Don’t get me wrong, he’s a great guy and he gave me a good tip on how to grow my investment portfolio, but I thought that was all business.
Anyway, I like it for the convenience — just steps from the Harvard Ave T stop. The tellers are pretty nice (see above), but the hours are crap (see below).
Cheers.
Lobby Hours:
* Monday: 9 – 4
* Tuesday: 9 – 4
* Wednesday: 9 – 4
* Thursday: 9 – 6
* Friday: 9 – 5
* Saturday: 9 – 1
* Sunday: Closed