Strata Flats at Four City Center

If you are looking for a nice apartment in downtown Allentown, I implore you to look elsewhere. I had really high hopes for this place. We just moved to the area and were expecting much better. The management at this complex is irresponsible and does not know what they are doing. They have repeatedly lied to us regarding numerous issues.
They have now lost 5 of our packages, and have refused to remedy the situation. Management signed for the packages, and they are listed within the logbook, but they are no where to be found. I have heard from other residents that they have had the same issues. In fact management has already confirmed to me that this is true.
Prior to moving in (from 6 hours away) we specifically asked for a handicap accessible apartment, that is quiet, so that my wife, who is ill, will be able to get the rest necessary for her to survive. I specifically asked four separate staff members the question of whether there would be any loud or unusual noises. I told them that if they did not have an apartment that met our needs, that we would be fine looking elsewhere.
They emphatically stated that they have handicap accessible apartments and that there would be no unusual noises. Despite this, they put us in an apartment just above the loading docks which have had garbage and recycling trucks coming every morning from 3:30 to 5:00. After much complaining it was changed to 6, but that is still way too early for someone who has serious health issues and is required to get a certain amount of rest. I was promised repeatedly that the daily pickups would end when construction was completed, but that has never occurred.
Despite this being an upscale apartment complex, they have no issues allowing large rambunctious parties to happen regularly. In fact, it seems as if they encourage it. We have had beer bottles left in the hallway, people walking throughout the hallways with open containers, beer and alcohol smells throughout the complex, sticky floors in the elevators, garbage and leftovers left in the common areas and screaming and jumping up and down at all hours of the night.
Despite the fact that this is a large complex that requires handicap accessibility, there are no handicap accessible doors to enter the building or common areas. Those in wheelchairs need to use the key fob and hope they can wheel themselves to the heavy door and try to open it. There are none of the required push button door openers within the building. I have seen people waiting outside in the cold for someone to help them get in.
Don’t even get me started on the parking garage and the ridiculousness of that. On top of that, it is very expensive for what you get. While it is a nice looking place at first glance, it was built quickly and it seems many shortcuts were taken. We have been bothered continuously with the constant need of repairs throughout the building.
Many of my neighbors have the same complaints, and many have said that they will not be renewing their lease either. This is really just the beginning. I will be happy to expand on anything, or answer any of your questions if you are thinking about moving into this apartment complex.

Strata is going to be the place to live in Allentown, PA. I can’t wait to move in!