No Nonsense Neutering

I just adopted a dog that had been neutered at this chop shop a week ago. I hadn’t picked him up yet and the foster who was watching him called me today to say his neutered area had started to swell and then bleed. She called their emergency line (which only accepts voice messages) three times – at 9am, 2 pm, and 2:30 pm – and never got a response. It says the messages are checked throughout the day but clearly they are not. She had to take him to another vet who said his wound was infected underneath the stitches – something that would have likely come from unsanitary conditions when he was neutered. How do you run a medical establishment with an answering machine that isn’t checked for emergency complications? Really shady, stay away from this place.

The staff was friendly and very helpful with the neutering. Our cat (a stray we adopted) came out out surgery early and they called to let us know we could pick her up. Everything went great. They provide a great service and seem like great people!

I took my cat to be spayed at the Mahanoy city location. Very pleasant experience. The staff are very nice and very informative. The cost can’t be beat either. $ 75 for spaying, shots, ear cleaning and nails clipped. I definitely recommend!

I went to the Quakertown location which is a beautiful new facility, it was very clean and I didn’t notice any foul odor as another poster commented. It was very chaotic, many cats and dogs all being checked in at the same time. The staff was great and did their best to get everyone in ASAP. They would not give anyone a pick up time but we were told they will give us an hour notice. Well we dropped our dog off at 930am and got a call at 330pm that she would be ready by 5. Pick up was much less chaotic and the girl that brought our dog out was awesome. She explained everything and spent a good 20 minutes with us. Our dog was very lethargic/​loopy and that was upsetting but to be expected after a major surgery. Be prepared for that. Your pet will not be themselves and they will still be under effects of anesthesia. Also be prepared for e collar. It’s a real pain but necessary. Overall we are very pleased and would def recommend them. Great service and a great price.

Do you remember Mathilda? The sweet kitten that showed up on our doorstep one day and before long went to her adoptive family and then later came back to us. She was spayed at this clinic in Allentown.
How do you rate a service that is so desperately needed regardless of the chaos you might experience?
I understand why they offer same day neutering service. They do not have the clinical facilities or manpower to offer hospital-​type care, but I gotta tell ya, when I first saw Mathilda after her surgery, I was almost in tears. She was heavily sedated, couldn’t walk and I didn’t feel confident I could give her the care she needed once I got her home. If you have a pet coming home with you for postoperative care, you will want to be well prepared. Be sure to arrange his/​her resting nook before you get home and also, try to make the transition as quiet and stress-​free as possible. We set her up in the spare bathroom with a space heater, lots of blankets and a nightlight. Then we left her alone for a three days, except to feed her; she needed the time.
If I have any complaints, they are based merely on my lack of experience with this type of nonprofit community service, but I will mention a few things to expect for those who are new to this as well. Don’t be alarmed, there is an offensive odor to the clinic and the front desk, check-​in procedure is completely disorganized. There is one technician who is registering more cats & dogs than you can imagine. It is an eye opening (and very sad) experience to see the mass number of stray animals being brought to this place. Men were bringing in pickup truck loads of trapped cats which were going to be neutered on the day I was there. Also, you will not meet a veterinarian, not before, not after and the technician doesn’t communicate well, she’s gotta be overwhelmed, who wouldn’t be? Lastly, there is no follow-​up care, not even on the telephone, so make a list of questions ahead of time. If you have any doubt about your ability to care for an animal immediately after this type of surgery, go to a veterinary hospital that provides overnight care.
If you’re reading this review, chances are good you have a pet needing to be neutered and I certainly don’t want to discourage you. The price for their service makes it conducive for anyone to afford and thanks a million to the doctors who are performing these much needed surgeries, which is for charity, they’re not making a dime here.