Camp Bow Wow Allentown

Millie runs into Camp Bow Wow (doggie Disney) and does not look back. We do not even get a goodbye– much to our chagrin. The staff is attentive and friendly. It’s quite easy to make a reservation and they are very accommodating. Millie always comes home exhausted from playing with her buddies and sadly for us not very excited to leave. We should mention that Millie is a 1.5 year old lab full of energy and extremely social who prefers the company of her furbuddies to her parents.

Still a huge fan of Camp Bow Wow. My dog loves it there — he practically drags me in the building once he realizes where he is. Since I wrote my review last year, they added at least one guy to the staff.

We had our dog at Camp Bow Wow over a weekend. We had initially planned to have the dog stay at the kennel for two nights, but because of our changed work schedule were able to pick him up after the first night. The owner — Ken — charged our credit card for 2 nights, even though the dog only stayed there 1 night. All of our attempts to resolve this unfair billing with him were of no use. He yelled throughout the entire conversation, did not let us speak, and got abrasive and sarcastic. We reminded him that we had used the kennel in the past and were planning to use it again this summer, but he yelled «I don’t care» in reply.
He said that this policy is in place to make sure he doesn’t lose any income in the event the kennel was full and he would therefore be forced to turn down other customers; but there was no loss of income in this case, because the kennel was only half-​full — according to his own statement! We ended up paying $ 78, instead of $ 39. In the business world, this is called a theft of services, and that is exactly what Ken committed. We also observed how a member of his staff handled customers’ personal information. She didn’t shred it, she just tossed the crumbled up customer profiles into the wastebasket. I certainly do not want my personal information to fall into the hands of identity thieves, who routinely go through the garbage in search of such documents.
So sad that businesses like this one take advantage of our love for our pets.

I just wanted to update my review now that I’ve been taking my dogs to Camp Bow Wow for 6 months …
I can’t say enough great things about CBW & their employees — it’s unfortunate that others had a bad experience, but I can personally say that I’ve never had anything to complain about. They are always responsive (when I call last minute to see if I can drop my dogs off the next day, they call right back), and attentive (I am always impressed by how well they remember all of the dogs, or random conversations we had the last time I was in).
I was particularly impressed recently when I picked my dog up from daycare, and one of the employees pointed out a scratch he had on his hip, and asked if I knew about it. When I said I did, and had an appointment at the vet just in case (it turned out to be healing fine on its own), her next question was «Did it happen here?» — it hadn’t (he scraped himself wrestling with our other dog in the yard). I have heard many horror stories from friends’ dogs being injured while boarded and the place denying any responsibility (or worse, seeing an injury and just ignoring it in the hopes the owner wouldn’t notice). I was impressed that CBW wanted to make sure an injury hadn’t gone unnoticed on their watch, and took the time to point it out to me rather than waiting to see if I said anything. To me this is just another example of how CBW really cares about what they’re doing.
My dogs are always beside themselves with excitement when I take them to CBW, so I know they are having a great time. They are well taken care of, and get lots of doggie and human interaction — a great way for them to spend their day while I’m at work. I have recommended several friends and coworkers to CBW, and they have all had great experiences as well.

I have unfortunately had a terrible experience using Camp Bow Wow for boarding. When I took my 2 small dogs for the interview, Ken (owner) seemed nice enough. I gave instructions at length, explaining that I would not be the one dropping off or picking up the dogs, so I wanted to be clear on the instructions. I had left the feeding section of the application blank because I thought it was only if there were any special requirements and I had none. So, when Ken asked me about feeding, I told him that their food was fine to be used and they didn’t have any overeating issues, so they could have as much as they wanted. As I spoke, he was writing all of this down on the application so I assumed everything was clear. However, when I received my dogs back, I found out that they were starved for at least a 24 hour period! Apparently, my dogs were only fed the small amount of food they had come in with (prior to being dropped at CBW, my dogs were being cared for by someone else for 1 day and they left their belongings, including this small amount of food with the staff until pickup). So for 3 full days, my dogs were only give about 1 day’s worth of food! I was horrified and probably way too nice about it when I called to make sure they were aware of the error so it never happened again with other dogs. I didn’t hear from anyone right away, but a few days later I got a voicemail from Ken leaving his name and number but no message.
Going 24 hours (or more) without food wouldn’t be fair to any dog, but small dogs like mine in particular can have hypoglycemic issues. I am very thankful that my dogs are okay.
The next day I received an email from him annoyed I hadn’t returned his call (he hadn’t asked me to) and basically saying it wasn’t their fault since no feeding instructions were given the day of drop off. He stated that «feeding instructions or special requests need to be discussed or written down on the day of drop off as I cannot remember every discussion I have with all of our clients.» This is the response I got after my dogs were STARVED, I told him at the interview (which was only 2 days prior to their boarding stay) I had no specials requests and also that I would not be dropping them off so the interview was my only opportunity to give instructions.
If he misunderstood the dogs were supposed to eat special food and it ran out, why not call me to ask instead of starving them?
He even accused me of not telling him one of my dogs was deaf, which of course I had mentioned (and she wears a tag around her neck to ensure others are aware). We even had a discussion about me being surprised to have found a dog like her in a shelter and that perhaps she’d been brought there because she was deaf.
His email was so offensive that I will never use this service again. In fact, I notified CBW headquarters about his behavior and they stated they will contact him. Since that time (a month ago), I have not heard from anyone from CBW. A simple apology would have gone a long way. I really expected a profuse apology, perhaps a bag of food to replace the food I’d paid for, but not been given or a free day of daycare. I got nothing but a denial of responsibility and 2 very hungry dogs. Do not use this service!