Alamo Rent A Car

Overall I can’t complain about either this Alamo location or Alamo in general as over the years by proxy they’ve become my go-​to car rental company. For me it’s simple in that Alamo has figured out that they’re not going to try to nickel and dime like other companies do with attempting to goon you into adding on options that you don’t want or need just like their cars are normally solid in terms of cleanliness/​reliability.
The rates here are decent if you’re trying to do a Thursday-​Sunday rental or anywhere in that time frame but due to business travel Monday-​Wednesday is normally twice the price or more even if the dates fall during a holiday period where there is no business travel.
This time it was a 2015 Malibu with less than 10K on it so everything was sweet and they also cut me a decent deal on getting the SiriusXM going which was awesome and other companies should figure out something like this as it’s actually an upcharge that makes sense.
Overall be it at this location, Philly, Vegas, Tampa, Portland, OR or in Orlando over the years I’ve had good luck with Alamo and as long they keep providing decent value in return I’ll keep renting with them every time.

It was my first time renting with Alamo back in September for a quick weekend trip. My flight was cancelled and pushed to the next day and they still had my reservation waiting when I got there the next day! They were very friendly and even upgraded me for no extra charge! And they have the best prices out of every place I’ve checked! I definitely will continue to rent from Alamo again and again. I’ll be flying into Harrisburg in about a week and a half and already have my car booked with Alamo!

We always rent from Alamo. Our most recent experience was in Orlando, FL. We had a van for 8 days. Customer service was excellent and any issues were resolved promptly. I highly recommend this rental car company for your next trip.

Excellent service and value for the money My car was upgraded and fully gassed up.

Alamo is clearly the worst Rental Car Agency. 7 days ago I gave this company a factual and horrible review. Christopher from Alamo promptly responded on Unilocal the next day 9÷16÷2015:
«» Chris, we’re listening and would like to address this with you directly. Please email
with your contact information, the reservation or rental agreement number, and the details of your rental so we can research this properly. When emailing please reference # 150 916 – 1 970. Thank you.- Christopher”“
I emailed him, explained what happened, in detail and, provided them all the information on the receipts: (RA#830 126 293) (RES # 61 781 344) and (QS# 777 500 850). I also gave them the dates and times: 9÷12÷2015 at 10:31AM. Returned9/​14/​2015 at 2:20pm so they would have everything needed to «handle this directly». What a joke. They obviously troll these review sites sounding like they care about Customer Service. Its a lie. I would stay as far away from this company as possible. Here are the particulars of what Alamo does:
It started with the surly counter lady yelling at the customers 2 ahead of me in line. At first I was sympathetic to the lady as I figured the customer was being rude. Wow was I wrong. I had used Alamo’s pay now feature on-​line, which means I am paying but Alamo isn’t done charging. Apparently, the terms of the rental are changed when you arrive and have no other choice. They honored the price of the car but decided that they wanted a $ 150 deposit from my American Express Card to make sure I return the car. Apparently, at 49 years old with an American Express card I am a likely candidate to steal Alamo’s car. The Alamo website did not let me know that after I paid for the car that they were then going to add more terms to the contract. Online, I also checked in so that I could just go to the counter, get my contract and keys and go. Not at Alamo, National or Enterprise at LVI in Allentown. No, they want to run through the high pressure selling of car insurance routine that I had already refused on line, twice. They insisted on knowing my insurance company and deductible? If Alamo needs this info, why isn’t it part of the online registration and check in? After that she demanded a cell phone number. I refused as I don’t want to share my cell phone number with a company that doesn’t honor their agreements. She said I have to or she can’t give me the car. Again, I already paid Alamo and checked in online. Now, I’m not getting the car unless I share my cell phone. I said i don’t have a cell phone. She said «everyone has another number». I said not me. She wouldn’t stop and then said I should give her «a cousin or family member’s number» I said I don’t know any off the top of my head. We then had the Mexican standoff where she stared at me for an uncomfortable amount of time as though I was an errant 5 year old who would break down and confess the number. This is just no way to be treated. Again, I already paid for the car and already checked in online at Alamo. Fed up, I told her if it doesn’t matter what number then just make one up. Unbelievably, she continued and said she can’t rent me the car without another phone number. Again, I already paid for the car and checked in online! I told her I already paid and if she doesn’t want to give me the car then she should call Alamo Corporate and explain the problem. She gave me the car.
Avoid this company. With Priceline you can get just as good a deal with a company that will honor all of their agreements.

Just an overall positive experience. No line to rent so no waiting. Car was ready, they upgraded me to a full size, brand new car with 2.000 miles, no extra charge. Less than$ 100 for a weekend, can’t beat that. Oh, and I used a debit card — no hassle! Hertz was a PITA with a debit card last year

Well this was my 2^nd time renting with Alamo. 1^st and 2^nd time the car was good no problem on the road. 1^st time the lady that took care of me was Amaizing. Her customer service skills were unbelievable. However I gave 4 stars instead of 5 because the 2^nd time the woman that took care of me customer service was horrible. She had an attitude problem. When I showed up at the counter I said Hi I have a reservation. She extended her arm never greater me, never looked at me just said driver’s licenses and credit card. It was horrible.
I gave her the cards and I’m just standing there while she is just on the computer. She looked so miserable. Then I asked her about my insider car upgrade and she rudely looked at me and with attitude said there’s nothing in the computer that says that. I then told her online on my insider acct it shows it. She then asked me do you have a coupon? That’s the only way. I told her no I do not is online. I then said look I left my phone if not I would should you. She just ignored me. Gave me the papers to sign never explained to me that she was going to take a deposit out of my credit card. This experience unfortunately was horrible. It makes me think twice on going back and do business with Alamo just because I will dread to do business with that miserable person.