Sheila’s Tailors

Terrible customer service! Take your business somewhere else. Never completed my order, never called. Sheila was rude and arrogant.

I found this place through The Knot; I have a wedding dress that I purchased and it needed some alterations. As she used to own a bridal store, there were excellent reviews…
Entering this store, your first impression is that it is small and humble. Also, the owner is not American born and I don’t know if it is her culture or her personally, but she is rude and pushy. After meeting with her and giving her a date for my wedding, she told me to just come back and she’d have my dress ready in a few weeks.
I was at the store (far from my home) 2 times before she requested yet another date to finish my dress. I was livid. (I called ahead to be told to come in).
Each fitting, I was walking from the dressing room to the mirrors and my dress was dragging. Not to worry, she said… but by the time my dress was finished, it was just that– finished… The store is absolutely filthy. The bottom of my White Wedding Dress darkened from the dirty floors. Shiela told me not to have my dress cleaned before the wedding because it had lots of beading and it would never survive… then she brushed off the dirty dress saying no one will notice.
To boot, some of my beading was falling off by the areas she altered and as I asked her to fix the pieces, she advised me that it was too much and she didn’t want to do that kind of work, I can do it myself.
Hello? I am at a tailor’s service paying for adjustments and alterations and I can do it myself?!
Lastly, after quoting me a price when we first met, she charged me a higher amount at the completion of our exchange. When I asked her what happened to our original price, she shrugged and stated that my dress was more work than she wanted to to.
What a horrible experience.