Jefferson Creekside

Well I wrote a review a couple of weeks ago praising how wonderful it looked like things were going to get… I should have known it was just to keep me from complaining… nothing has changed for the better… in fact it has stayed the same or gotten worse… it lasted a few days… now no one is using trash cans… pool is still disgusting… cigarette butts everywhere… and the sad thing is there is nothing that I can do… I have tried writing letters… tried talking to the manager… tried doing everything I possibly could do to make this a nice place to live again… I know people think well why don’t I just move… it sure would be nice if everytime I got upset I could move to another place… but it is not that easy… I pray that it gets better one day…

I am living at the Trails at Creekside apartments (formerly Jefferson Creekside apartments) since Nov 2014. Its a nice place to live overall.
Pros :
1) Well maintained and clean property.
2) Maintenance requests are handled promptly (within a day or two). The maintenance staff is friendly and helpful.
3) The apartments were built recently so the quality is very good, brand new stainless steel GE appliances, lots of storage space, washer and dryer are provided in each unit.
4) Very close (walking distance) to CVS pharmacy, also close to a Golf course which is a nice place to walk/​jog.
5) Valet trash service is very efficient, they have never missed a day till now.
Cons:
1) Online payment portal is not working anymore since the new management (Pinnacle group) took over.
2) The new management seems kind of rude, they suddenly stopped the online portal and this caused a lot of inconvenience to many residents at that time, the manager plainly refused to extend the payment deadline for that month even after multiple requests from many residents, and talked as if it was our fault that the online portal was taken down at no prior notice.
3) Heard some traffic noise complaints from residents whose apartments face the Custer road. Try leasing an apartment which faces the courtyard (they have many small courtyards, so you can have a choice).
4) The rents have gone up recently
Request to management: Please start the online payment portal soon and also the community events.

Dirty. Pool area is full of raw meat packages. Beer cans and boxes. New management yet again who change office hours and methods of payment. The grounds are TERRIBLE!!! DOG SHIT IS EVERYWHERE!!! LIKE ALL OVER!!! I would suggest a motel over this sorry excuse for luxury apartments homes. A waste of money. I have personally turned down 4 family members looking for a 3 bedroom simply bc I do not want to be responsible to someone displeasure… As every one else stated. DO NOT MOVE HERE!!!

Just as the other reviewer stated, I had an excellent experience with the original Management Company when I moved into these apartments. However, the new Management Company (Pinnacle) is TERRIBLE! Their BBB rating is a D– and they are not accredited. I just moved out in June, and items were deducted from my deposit that were not specified upfront – they have no concrete Move Out Instructions, so BEWARE! I contacted the Corporate Office and no one has returned my calls. There are no contacts listed anywhere on their website either, which is another bad sign. Also, the online resident portal was shut down when they took over on June 1, 2015, and has never been replaced. The Community Events I enjoyed are gone too (Monthly Breakfast, Happy Hour, other Social Events). Such a shame… These apartments had so much potential…

I was one of the first residents in my building back in April of 2014, and was excited to find this place — as it was brand new, modern, and in a quiet and seemingly safe neighborhood. The first few days had a some bumps, but management (the first property management… now it’s on its third) was really great in resolving the issues.
The first year was awesome! I love the interior, it’s very home-​y, hardwood (faux) floors, granite countertops in the kitchen and bathroom, and a unique layout. The view of the trail is beautiful and peaceful, and I’ve been lucky that my neighbors are generally quiet and very nice. I also like that you can walk up to your apartment from the outside, which makes it a lot easier for guests to visit rather than the hotel style apartments. There are not any elevators, so keep that in mind if it’s important for you. I thought it could be a problem when the movers delivered my furniture, but they said it did not matter to them at all.
During that first year, property management changed and was replaced with another set of nice people. Then as of a month or so ago, it changed yet again (with this announcement coming out around two days before the first of the month), and the note on the doors saying that online payment is not an option at this time. Well, I don’t have any checks available, so I had to order them from my bank. It wasn’t delivered in time, so I ended up physically going to the bank and paying a fee to get temporary checks so that my rent wouldn’t be late… and that’s when I started to think about moving soon. I’ve always paid my rent and utilities on time and in the correct amount and never had any issues. Well, the new management puts a notice on my door that I owe an additional $ 200+ or I will be evicted. What? Where did that amount come from, and why? It never said. The other problem is, the office hours have changed and it falls outside of the time that I can make it there. I’m at work during their office hours. It’s very frustrating! The online portal is unavailable, so I can’t use that to communicate with them, the website is completely shut down, there isn’t an email address any longer.
I’m month-​to-​month right now, and couldn’t be happier that there was a delay in renewing my lease a couple of months ago… because I’ll be looking to move elsewhere. The community does not seem as safe any more either, as there were two separate break-​ins a couple of months ago (we were all notified by a note on our doors), and I had an episode where someone potentially tried to break in to my apartment as well. It’s sad, because it’s such a nice area and the surrounding neighborhood is so clean, and appeared very safe. I absolutely loved living here the first year, and it’s too bad that the new management has been disorganized, unresponsive, and charging fees without an explanation. I’m giving it three stars instead of 1 or 2 because I did have a great experience the first year.

I completely agree with T P.
Okay, transitions are not always easy but all that was given was a piece of paper saying Pinnacle was the new management. My fiancé and i tried to contact someone several times at the leasing office and the toll free number. None of the numbers worked. The office hours also changed. The inconvenience of not having an online portal like we used to have was pretty annoying. We tried to go to the leasing office several times but it was closed. We were able to make it in Friday. We were hit with a letter threatening to evict us and a late fee. The late fee is understandable but it’s ridiculous when you can’t get a hold of anyone and the portal is down. Their customer service is horrible. The Property Manager told the leasing agent she was «too busy/​swamped» to assist us. The way things are going we definitely are not planning to renew our lease.

Oh how a few months will make a difference! For the apartment itself, there are no complaints. Updated, sleek and modern. No noisy neighbors, however, when you are on the 3^rd floor, you don’t have upstairs neighbors. Yes you can hear cars passing on Custer but that’s if your apt is dead quiet. What’s my complaint, you say? Notice has just been given that the complex has been sold to Pinnacle. Mind you, this notice was given mere days before the first of the month! On the last 2 days of the month the clubhouse was CLOSED… YES CLOSED! Lights off, doors locked, residents waiting outside the doors with confused faces. No notice of anything. Needless to say, there were MANY angry faces in the office the day of the 1^st waiting to pay rent! Unexcusable. Oh, for those wondering «why not pay online?» Yes yes, that’s the usual method of payment every month, however, the website itself has yet to be fixed and no one can access anything. Not even if you are a potential future resident. Tsk tsk. And I was rooting for you Jefferson Creekside.

If you need a quite place DO NOT move to this apartment.

Moved in early January 2015. New building and nice location… on top of that I got one month free. I was so excited to move here. Only downside I thought it was that it’s on the third floor, but i can manage. Now I’m having so many noise issues.
My unit is facing Custer rd. and the traffic noise is just crazy, especially, in the morning. The sound proof/​insulation is just horrible. You can hear pretty much every noise car makes. I’m not kidding. I can also hear people from other units at night. Paying $ 1000 for one bed a month. with terrible sound proof apartment is not worth it.
I asked office if they can move me to different unit but I have to live at least 6 month in order to do that. So, I googled to see if there’s any solution for this. I found noise conditioner called Marpac DOHM-​DS. It’s helpful to block out the traffic noise. So, I was able to get some good sleep.
However, recently I have another noise problem and it can’t be blocked. I’m not sure where its coming from but it seems like AC/​Heater central unit fan. That’s closest i can guess. You may think it’s just normal low tone noise… but it’s more like noises you hear from a large trucks when it’s in idle. They came to fix it but the problem still exist. I called them again and put work order but not sure if it’s going to be resolved.
Again, if you need a quite place to live, DO NOT come to this apartment and make same mistake I did. it’s poorly built in general and I’m stuck here until December.