Feathertouch Dentistry

I went to feather touch for 3 years, the first dentist (female Indian) was awesome! She did it all right. Her replacement was not qualified when the first one disappeared and took her wonderful staff with her. I showed up one day right after the original dentist left and it’s a whole new staff in the front and back. I go to leave after the new dentist said she wasn’t qualified to continue my treatments and I’m stopped by the front office to pay my remaining balance of $ 900!!! I paid over $ 3000 to that business and had been paid up for a while. Long story short the front office lady pocketed my $ 900 that I collected had paid in cash over the last few months. They referred me to a new dentist and they refused to service me until the balance was paid!

Ok, we have been going here for 2 years and I’m finally calling it quits. Can you say revolving door? They have had 4 different dentist and office staff members in 2 years. The very first dentist was a female and extremely good. Unfortunately, we only saw her twice and when she left her staff went with her. Next, there was a quiet blond that my 7 year old son thought was pretty. Her staff was not very friendly and they seemed like they were unsure of what was done in the past. They tried to do the same xrays as they did last time on my son. I told them those xrays were just done 5 months ago so they apologized and continued to do the cleaning. The next 2 trips went from bad to worse. This last dentist was a no smiling, militant, dark squatty looking man. He had no bedside manor what so ever and besides that they told us we had an unpaid bill!!! They insisted I owed $ 130 for our last service. We have great insurance and I asked them when they submitted the bill… well they couldn’t find a record of the bill EVER being submitted. To make a long story short, they resubmitted the bill after I spoke to my insurance company and it was paid within 2 weeks. They apologized and said the old staff was unorganized. Well, so are you!!!

Unfortunately I have to update this, three months later and I’m still in an insurance battle. Came in for a «Free» consultation, walked out with a $ 160 bill. I would not recommend this place at all anymore.
The staff and experience was great, just not the hidden fees and surprise bill in the mail that is now being threatened to be sent to collections.
Thanks Feather Touch!

Let me start off by saying that the staff at Feathertouch dentistry are fabulous. The hygienist was very thorough and gave me a pain free cleaning. Everything was explained in detail so I felt like they cared. I did have a couple of cavities so I came back to have them filled. I have extremely sensitive teeth so I wasn’t to thrilled about Dr. Chandran filling my cavities. I hardly felt the injections and she worked quickly and gently giving me a pleasant experience. I have kept regular appointments and my teeth have never been healthier. What a great Dentist!

I’ll state up front that this review is based on a couple visits I had several years ago. Is there a statute of limitations for Unilocal?How about you just take it with a grain of salt, or maybe a pinch of pepper if that’s what you’re into.
Back when we were relatively new to the area, we were looking for a dentist. This place was covered with my insurance and was on the way to work, so I decided to give it a try. It’d been a while since the last time I sat in a Dentist’s chair, so I figured I should get the boys checked out as a favor to my future self. Dentures creep me out.
The first thing I noticed that was a little off was the fact that they took a ton of x-​ray photos and measured the spacing between my teeth and gums, determining I was brushing too hard and that I should use a lighter touch. A feather touch, get it? I figured, what the heck — it’s been a few years since my last visit. Maybe best practices in dentistry had evolved, and these guys had been schooled in a much more thorough method. Better safe than sorry right?
Well, all that extra examining paid off — they found a bunch of cavities and told me they needed me to come back soon to get them filled. They also took the opportunity to explain how my teeth were shaped poorly and that they could fix that with this exciting new type of braces that was practically invisible, and it only cost a measly five grand that I could pay them out of pocket. At this point, I felt as though I’d wandered into a Cutco demonstration. Brochures were practically flying off the walls and into my lap. There’s a line between a suggestion from your doctor and used car salesman tactics, and they crossed it.
The next visit was where the real fun started. They had to numb me to fill the cavities. I remember the shots hurt quite a bit — way more than I remember them hurting as a kid. And they kept having to go back, almost like they were digging around. Finally, I was numb, and they did their business. They also continued selling me hard on those fancy braces.
Finally I got out of there. At work, I got the usual numb mouth teasing. Eventually, feeling returned to my cheeks. And then started returning to my tongue. But a strange thing happened — about half of my tongue stayed numb. I thought it was a little strange that night, but didn’t think much of it. Until several days went by. And then a week. A month. Tongue still numb.
It lasted for about six months. I eventually learned from another dentist that they must have struck a nerve with the shot, and that I was lucky it went away at all.
Fortunately, I’ve since found a great Dentist here in McKinney — Matt Gibbs, a first class practitioner. But occasionally I’ll glance over at the strip mall on McDermott from 75 and wonder how things are going at good old «feather touch.»
As Laurence Olivier once asked, «Is it safe?»
Probably not.