AT&T

This store is awful! My husband went in there for a simple question about her plan… The representatives assured him that there would not be a long wait … 30 minutes later … He decided to leave. Nobody said anything to him and the employees were laughing at him on the way out. Shame on you AT&T!!!

Tyler, our representative was great. He helped us get a new phone. Also changed us from Uverse to Direct TV saving us tons of money 30 minutes in and out. Tyler Rocks!

Went to ATT today because I got a letter that my rate is changing on my plan. (I am under contract for 2 more years, but apparently contracts can be broken only if you are the big bad AT&T) The letter I got from ATT corporate said I could cancel my line without Early Termination Fee before April. The ATT store said they didn’t know what the letter was and had never heard of the program. Both the sales rep and the manager were very rude. Walked right next door and switched 5 lines to sprint, cut my bill in half and all five lines got new phones.
Save yourself a hassle and go port to another company.

I visited this store recently to upgrade my phone and was immediately greeted by Tyler & Annie. They were immediately very friendly and personal. By the time everything was set up and it was time to go, I felt like I had just been chatting with friends. Awesome store full of eager and helpful employees!

Called 4 times looking for a headset. Not once did I get a human being to answer the phone. I won’t ever patronize this store or AT&T for that matter.

Great service every time I visited. There are several representatives at this locations and was always willing to meet the customer needs.

Horrible customer service!!! They lied to us about our new plan when we switched phones and now won’t fix the problem. We’ve been with AT&T for years and have never had a location being this shady before!!! All done with AT&T!

Always great service every time I go in. Curtis is very helpful and knowledgeable. He helped me upgrade my phone, and add Digital Life. Never an issue when I go to this store.

People are rude there plus at&t rips you off with there tiny data plans after 5 years with them I’m so happy to be with T-​Mobile #really unlimited data!!!

We went in to do a phone upgrade, and after having major problems at a third party AT&T retailer, decided to go to the closest company store. Shaun was there to help us and did a great job. He was very attentive, listened to our story, and made sure we didn’t get the same runaround as the place we just came from. He got our upgrade straightened out, and then even got us approval for a free tablet promotion that wasn’t starting until tomorrow. As he was getting our account squared away, David and the other guys working til closing tonight were very entertaining and accepting of us — I know they were ready to go home since they closed at 9, and we were holding them up. Great customer service from everyone; very attentive, and accommodating. I expect I’ll drive back to Allen to work with these guys again.

AT&T can never get anything right. Always a different excuse every time! My sister brought her iPhone in last month for an upgrade for my dad. She confirmed many times it is an extra $ 5 a month then when the bill came, they charged me additional $ 20 a month. I spoke to their Call Center and they agree since we brought our own phone it should only be $ 5 a month but they can not help me because we did that at the store. I went there today and spoke to David. At first, he gave me this dumb excuse that it is correctly charge because I upgrade my phone 6 months ago for Note 3 and it’s under contact then he gave me another dumb excuse that it is under contact but for a iPhone 6. My sister when there a little and spoke to David and he was rude and not helpful.
I been their before and if it was not because of the additional charge, I would avoid this place. If I know how incompetent these people are I would upgrade the phone some place else.

Not gonna lie, I was nervous from reading all the reviews about this place. My husband and I went in on a Sunday which I figured was going to be SO incredibly busy. They had a greeter at the door who was nice and signed us in. We were number 7 on the list, and honestly being 9 months pregnant my only complaint was that there was not enough seating for people. However someone did get up to leave so I was able to sit down. The line moved pretty fast for how busy it was in there. We were assigned to Tayler and she was WONDERFUL. I’m so glad we lucked out and got someone good and patient and went over EVERYTHING with us for our upgrades. She spent a good hour and a half with us, and I honestly couldn’t have been more pleased with her customer service. She was never pushy or anything, so like I said I couldn’t have been more pleased. I guess we lucked out this time compared to the other reviews. I will def. go back to this location should I have an issue.

I came into the AT&T store to upgrade my phone. The associate, Shaun, kept insisting that I should change my plan to save money even though I had already stated from the beginning that I was not interested in changing my plan. Even after telling him that all I wanted to do was get a new phone he continued to explain a new plan to me. He made harassing remarks several times in regards to how nice it must be to have money growing on trees to pay for such an expensive bill. His remarks were completely inappropriate as if my income was any of his business. I’ve been AT&T customer for over five years, and never had a late bill. After I said no again to the plan Shaun told me that he would have to go get his manager and I would have to speak to the manager since that is the policy. I simply gather my belongings, and left the store. After that I called AT&T customer service to file a formal complaint. This experience was horrible, and I felt like I was being harassed by a cheap car salesman trying to play slimy tactics with me. AT&T works for the customers it’s not the other way around.

This store NEEDS someone dedicated to just checking people out! The customer service is good when you get someone but the waiting to purchase just an accessory is ridiculous! Everyone there seems to be getting a new phone or making a major change in their contract.

One of the best and friendliest locations. Great, fast and quality service. I would choose here before I went to the location in McKinney right off of 75 and university.

Besides the fact that one of the employee open the door (I thought he open it for me like at the other store) and rushes out in front of me was bad.
Then went in like all the other store signed in to wait for a rep, before my turn I see a rep finish his customer then went to the next. Then it’s my turn the rep finish his customer, then he went to the door and talk to another employee that greets the customer at the door and talk for 10 min regardless how I look at him kind signal him I’m waiting right here, he keeps talking and ignores me (oh yea he sees that I’m looking at him). Then he comes to me after he is done with his conversation and feel comfortable. What nerves (freaking rude). Want to give negative stars but obviously can’t. Then was told some info that’s correct and incorrect.
AT&T here’s an advice/​opinion or whatever you want to take it as, train the employees right with right info. Unlike this store I’ve had no problem in the store in Plano by 75, ever.

I only give it one star because it won’t let me give it a negative star rating. I go in and their busy, so I sign in at the door with a guy that acts like he’s put out that he’s even having to talk to me. I let him know I’m hearing impared and so he talks softer (I’m assuming he doesn’t know what hearing impared means). I finaly get him to speak up and he tells me the wait is about 30 – 40 mins. I agree, and go have a seat. Thirty minutes goes by and I start realizing that me and one other person is left and there are about 6 sales people just standing around shootin the shit with each other. I go to the young lady to see where I was on the list and she acted like I was an idiot. She just walked away and didn’t check to see if I could be helped. After about 20 seconds of me just standing there, I told the girl to just forget it.
THIS IS THE WORST AT&T CORPORATE STORE IN THE DF-​W AREA… THE CUSTOMER SERVICE IS BEYOND TERRIBLE… BEWARE!!!

The employees which includes managers at the AT&T store located in Allen, TX are RUDE! Yes I realize they have the largest network however they need to continue to work on their customer service skills!!!

They were very fast! I was able to pay my bill and get the iPhone 4 all within 30 mins. Kendall and the other service team were very professional and extremely friendly. My son was going crazy and they were very understanding and patient with my family and me. I would totally recommend this place!

Came in to buy a phone case for my new phone and was not greeted like everyone was. So I had to hunt someone down just to ask a 5 second question and answer. I checked out waited in line for 20 minutes and when it was my turn the rep told me I had to check in. Just to buy a phone case I had to check in so not fair. What kind of customer service is that for someone to check in just to get help when no one helped me in the first place. And to make it worst this is actually my second time there and both times no one came to ask me if I needed help either.