T-Mobile

I want to like and appreciate this T-​Mobile location.
But during my most recent visit, I needed help in reassembling a broken car charger piece. There were 3 people in there working and they were each busy with someone. No problem, I’ll wait. I get a young lady who, as soon as I told her my issue, she said it was something their technicians would have to handle and not them, in the store. But it’s only something that needs to be clicked into place. I was just having issues with lining it up properly and evenly. It’s as easy as a quick home improvement project. I told her no offense, but I’ll wait on the young man at the next register.
I waited… and waited… and waited. Only for him to tinker with it almost as good as I did, then suggest I try it in the car. It did not work and I ended up having to purchase a brand new charger. Which is not a problem… but T-​Mobile accessories are SO expensive. Luckily, I had a 30% off coupon stashed in my wallet.
They used to have an interactive kiosk inside the stores so people could pay bills, etc at it, instead of needing to speak to a representative in the store. It would be nice if they announced from time to time that the kiosk was available. I realize that the wait time is due to each individual customer’s needs, but it would be nice if they had a different system to help with the flow.