Yee Henry MD

The office staff are so rude and ridiculous… The phone line is either busy or no one pick up! If you are lucky to get through, they either ask you to go there in person (just to make an appointment, check if your reports are ready, etc…) or call back in the afternoon, cause morning is busy. The patients are seeing the doctor with a heart condition, I was wondering how many die before they can even make an appointment to see the doctor…

There are 3 female employees sitting at the front desk: Lora (a Lantina/​white), Jennifer, and Christatina. Lora is responsible for scheduling appointment. J and C are Chinese and responsible for, I think, check-​in, contacting insurance companies and other doctors etc. They (especially J and C) don’t see eye to eye to each other. Based on my observation during my several visits, these individuals do not work together, they point fingers at each other, and even drag each others’ feet, putting patients’ interests in harm’s way. Dr Yee, their boss, know about this but for some reason he just let them behave like that.

Dr. Henry Yee saved my father’s life from time to time. Best cardiologist in town!!! I would also like to say that nurse A Haong is very nice and helpful.

My dad and aunt both visit Dr. Yee often and I have to admit it’s rather difficult to schedule an appointment just to see Dr. Yee. I’m not sure if Dr. Yee knows that his staff are extremely rude to his clients but they are. My dad and aunt both told me they always get hung up on while trying to make an appointment over the phone. The staff always tells them rudely to wait on the line then eventually all you hear is *CLICK* it happens over and over.
I didn’t believe it myself so I tried calling to help my dad/​aunt make appointments. And guess what? the staff was rude and I got hung up on several times and didn’t get to make an appointment. The only reason my dad and aunt puts up with the horrible staff is because Dr. Yee is great. Don’t expect to be in and out of the office even with an appointment my dad/​aunt typically waits over an hour sometimes almost 2 hours WITH an appointment.
The only reason I gave them a two star was because of Dr. Yee and Wendy (the only friendly receptionist) everyone else that works there is just HORRIBLE. I hope Dr. Yee sees this reviews and tries to keep a closer watch on his workers because this would drive customers away.

Somewhere between 2.5 and 3…
As a med student myself, I’m pretty critical when it comes to waiting for doctors.
1. Be prepared for a wait, regardless of if you have an appointment or not. I had an 11.30 and didn’t get placed into a room until 1.30, and that was after I walked to the front and asked for my copay back. The man before me had a 10AM appointment and wasn’t seen until 1. I looked at their appointment sheet – patients are scheduled every 10 minutes! I was a new patient and lo and behold there was another patient scheduled 10 minutes after me. Really?
2. The office front desk staff can be kind, but also seem very disorganized. They don’t have a central person to report to, and I got different answers about wait times etc. from each person. Wendy seemed to know what she was doing, and was very nice!
3. Dr. Yee may know his stuff, but he could have at least introduced himself to me when he walked into the room. Didn’t introduce the intern that was shadowing him that day either. Otherwise he was helpful and informative.
The wait times (consistently long – my brother has seen Dr. Yee and has waited similar times) will make me reconsider finding another in-​network physician.

I’ve been visiting Dr. Yee for about 18 months since being assigned him by my HMO. He is a hyper, energetic guy who seems to know his stuff, but is busy as can be.
The staff are generally pleasant. English is not the first language for most working here. The majority of patients speak Mandarin or Cantonese, but I’ve heard Hindi, Vietnamese, Spanish, and something I didn’t recognize. Not a lot of English though.
The office is old, a little run down, and the small waiting room means usually 2 or 3 people have to stand. Today was a typical visit: 1:40 wait to get called into a private room and then another 20 minutes to see Dr. Yee. So, even WITH an appointment it took TWO HOURS to see him.