Wells Fargo Bank

I LOVE this Wells Fargo branch! They are so friendly and definitely about customer service.

Really disappointed in a staff member named Felipe. My girlfriend went in to open an account and besides having to listen to flirtation by this person throughout the process he had the nerve to use her personal information to call her up after work and ask her out.
Extremely unprofessional. My girlfriend won’t be banking here anymore.

I came in for some help on my business account and the business specialist Will Mauriz went above and beyond to get the service and understanding which would better my business. Thank you Will. Wells Fargo is lucky to have you.

Best Costumer service I have ever received at a bank! I needed to open a free bank account and Chase kittleson was very efficient, clear, and helpful. He opened an account immediately and was very professional and friendly. I recommend Wells Fargo over Chase Bank and Bank of America. With Wells Fargo there are no hoops to jump or fine print to worry about!

Wells Fargo always have good customer service. I just open checking account at here with Julisa. She is the best banker I ever meet. Give me free checks and explain everything to me. Before I opened account at chase and banker told me they will mail me free check, but I never got that.

I Love Wells Fargo, I have been banking with them for over 17 years. The staff is beyond exceptional Felipe Roman has always greeted me with a warm smile and
«How’s the family» he has gone beyond being helpful with all my banking needs. I will be sad, when he gets promoted and we lose him to another location, which often happens. Keep him in Alhambra!!! Evelyn is one of the tellers who has the patience of Job, especially since when I’m doing my banking it’s easily a 20 minute visit.

I have been with Wells Fargo for more than 20 years and the level of services is going lower and lower, and I am really thinking about moving all my accounts to else where. I received a letter of pâté payment for my safe deposit box and the letter lists a phone number for me to call — since I have never paid for such in person, and it was paid through the auto-​link of the box account to my checking account, so I call the number and see whether we can resolve this without paying for the late payment. The girl answered the call from Wells Fargo bank won’t help me at all and told me to go to the branch to resolve this. I told her that it is about the billing issue and why would I have to go to the branch to resolve a billing issue. She refuses to help so I demand to talk to her supervisor, and this time she refuses to forward the call to her supervisor even, and told me that her supervisor would tell me the same. The best she could do is to forward my call to the branch and I shall be able to resolve that with the person in the branch, so she forwarded to the branch, after that a guy picked up the call and asked me to share the account info with him so I did and he later told me this is not the branch with the box so he cannot help me. I later found the branch myself from the Internet and call the branch, and talked to the person who is in charge and he gave me the same answer that I have to be in the branch physically to resolve the billing issue. I am so mad and asked him why the bank would send me a letter indicating to call the 1 – 800 number if I have a question. Why can’t the bank state that I have to go to the branch directly to resolve such issue. It is purely wasting of time from both ends and this is the worst service I have experienced. The bank is not thinking from the customer’s point of view and only stands at the position of the bank — it is a matter of $ 10 and we have to drive to the branch and spend at least 30 minutes to resolve the issue. I don’t know the CEO of Wells Fargo bank would do the same or not. The rating for today on Wells Fargo is ZERO.

I am a resident in Alhambra and I have been going to this bank for some time now. Everyone here is so friendly and I have dealt with many nice people here but Kyle has went out of his way to help me and put some of my concerns at ease. He has been nothing but a pure joy to deal with. Oh and as for the gentlemen who called him racist, I am a latino women and he showed me nothing but respect, and as we spoke he shared with me how he is expecting his first child with his LATINA wife. I gave this branch 5 stars because of people like Kyle.

I think Kyle is a racist bastard I feel that he hates Mexicans fuck him he makes me not want to do business at Wells Fargo

Large parking lot. Was quick in and out even though there was a long line. The cashiers were very friendly.

Great little bank. It has two walk up ATMs outside, and a drive-​thru ATM.

I had to deposit a check but there was going to be a 7 day hold. I had to pay off some of my net 10 accounts so I needed the money sooner than the date that the check would clear. Rather than just turning me away and say there wasn’t anything they could have done, they suggested that I go to the issuing bank (for the check) and ask them to convert the check into a Cashier’s Check. Once it’s converted, I can come back and deposit the check and it’ll clear by the next business day. It was no easy feat, but at least they gave me options.
I have always banked with Khannye, but she was transferred to another branch. I also have a merchant account with Wells Fargo and they were able to beat out the rates that BofA had locked me in for. No other merchant account services were able to beat out Wells Fargo’s rate. Not to mention, all my credit card transactions are posted to my account by the next business day which is great because I need to purchase supplies nearly everyday.

Drive-​thru ATM review
I’ve only gone to the drive-​thru ATM location and it’s great! There has never been a line for me and it’s conveniently located near the Target and Costco. However, there are two lanes for the drive-​thru so you would automatically assume that there are two ATMs; well, you’re WRONG! There is only one ATM in the left lane. So be sure you go in the left lane and you won’t be disappointed. Go in the right lane and you’ll just have to go around and back again!
Also, at the end of your transaction, when the ATM gives back your card, take it IMMEDIATELY! I used to work at Wells Fargo and people will have to come in to the branch and get their card because the ATM decided to keep it while you weren’t paying attention.

This is the bank where I first opened up my account. It’s a bit outdated but everything is in working order. The staff is always very friendly and accommodating. The biggest thing that I enjoy about this bank is that is has a drive thru ATM. UGH what a life saver! I hate going in to see the tellers sometimes because it can get really crowded and I get frustrated when they ask if I want all these new services. So this drive thru is perfect for me.

They have a large parking lot and fast customer service inside. You can also pull right up to the atms. The only downside is that you need to be driving eastbound on Main St to get there.

Going to the bank is usually a chore… in the past I have never been a fan of Wells Fargo. I must say after my visit today I’m actually considering the «big switch». This particular branch got my attention with the awesome hours for the «working» crowd. Open on Sundays, and available on weekdays until 7pm… great!, right? That’s not all… this branch stand out mainly because of their exceptional team. These are some of the most caring, friendliness group of people I have ever had the pleasure of dealing with, in a bank setting. Shout out to… Tiffany, Michelle and Hector… You guys always remember my husband by name and ask about our son, Jacob. My husband raves about this bank, I went in to see what the buzz was about, its easy to see why this bank is great, happy employees… plus, a checking is free with direct deposit… what’s not to love?