Toys R Us

I would put zero stars if I could. I have NEVER experienced so much hate for no reason at all. I called the store and a female named alexis answered the phone I asked about a certain toy and she said she couldn’t help. I went into the store about two weeks later and guess who’s at customer service. Alexis! She looked miserable and depressed, leave your issues at the door honey! Very rude and took her sweet time. I’ve never experienced something like this before. Someone please help me get in touch with corporate…

Cashiers are very rude… Especially for red hair.
Every time I go there, feel terrible when leave the store.

This is the second time I’ve purchased an item at this particular store only to get home and open a used, dirty product. The first time, it was a baby bouncer. Some of the toys to hang on the bouncer had teeth marks and obviously used. This time I bought a humidifier that had water mark stains, no instructions, cord was unwrapped and was clearly used. Both boxes seemed new. My advice is to open your items at the car before you leave the store and make sure it’s new, cords are wrapped, etc.
Also for all of the back and forth driving and inconvenience, no apologies.

Never been inside this actual location, but I’ve been calling since 10am this morning, it is now 10:34, & I have not spoken to anyone, why have a phone number or «customer service» for people to call & speak to if you don’t answer your phones! Unfortunately I have to go into this store for something & I’m afraid especially since it seems they don’t know how to answer phones!!!

Love this store having been coming here for years. Its a clean store everything is organized and I find what I’m looking for. There’s always plenty of parking so you never have to worry about finding a parking space. The sales people are very friendly and helpful.

The store is clean but way overpriced. Everything is overpriced. It’s sad this store is aimed towards kids but they in turn rape the parents for all there money. $ 99 for a toy dinosaur is ridiculous. Not to mention some toys are poorly made while being overpriced. When Christmas comes around there prices spike thru the roof. Not cool when you have 2 kids to shop for plus 6 nieces and nephews.

I walked into this store in a great mood ready to buy a bunch of stuff for an event we were going to. There was a specific item I was looking for and had already checked the stock online. We wandered around looking for it, adding stuff to my basket in the meantime. My husband finally tells me to ask someone where the item was located and I made the mistake of asking the first person I saw, someone who was arguing with her co-​worker who seemed annoyed with her. When I said excuse me, she turned to me and her smile instantly vanished. I asked her where I might find my item and she had a blank look on her face. I described it and then she said, «oh we don’t have that.» I said, «you don’t carry it?» And she shook her head, but then contradicted herself and said, «if you’re lucky there might be some over there somewhere.» I was speechless because 1. I already knew they carried it and I understand stock can change but she didn’t even bother to look! And 2. She clearly didn’t know what I was talking about, nor did she want to help. I would have appreciated it more if she had admitted she didn’t know and offer to get someone else or direct me to someone else who could help me. I said ok, thanks anyway, then as an afterthought asked for her name. She walked quickly away and I had to chase her calling «excuse me». I got her name (Janay) or however u spell it, I really don’t care. My husband had to go and complain to the manager because I was just too upset. I was in NO WAY rude to her so this response was completely uncalled for. I left without purchasing anything because I was incredibly upset. So upset my hands were shaking. Ugh, I really really hate experiences like this because I try to be as polite as possible and I just expect the same in return. No reason for that kind of treatment. Ruined my good mood and my kids kept saying, «dumb girl was mean to Mommy and made her sad.»

Paid for an item online to have it picked up. Ive checked in already and it’s been 15 min. People are are just so slow. What’s the point of this merchandise pick up if I have to wait this long.

Slow service, I waited in line for 10 minutes already and still waiting. Only 3 registers are open when each line has at least 8 customers waiting.
Products were not that organized and a lot of the items are not on the shelves.
If you don’t want to wait or see unhappy staffs, don’t come to this location.

Came here to get an item off registry with a coupon. Cashier Toni was not only rude but cannot read. She change the price up and ripped up my coupon right away. Cashier definitely need to be retrain. Would not recommend this location at all

My husband and I came to this Babies R Us to get our car seat checked for safety since they are listed by the NHTSA. We were directed to Diane in the baby registry section of the store and she said she would be able to help us. However, when we showed her our car seat she was not familiar with the brand (very popular, Chicco Keyfit) and insisted that we use the latch together with the seat belt which our manual says specifically not to do. The seat was loose when she was finished and she kept repeating that she really was not familiar with the brand, but that the seat was fine when she was done. If you are interested in the safety of your child in their car seat, do not get it checked here. We went to the CHP and they did a full checklist and moved the seat to the center with ONLY the belt, which Diane did not even suggest. I have tried to contact NHTSA about this location, but keep getting bounced around. Hopefully Babies R Us realizes what terrible service they are providing.

Signing is ALWAYS wrong & they don’t grant the price posted.

This review is for the employee Damian.
My wife and I were in this store for the Babies R Us not too long ago. We were picking up a package that was waiting for us. It took about 30 mins or so to get someone from the store to locate our package. On the fourth person to help us, Damian was very customer focus and really cared for our needs.
Toys R Us had somehow «lost» or «canceled» our order without notifying us. So, with Damian help, we called the corporate customer service line to locate the order. He helped us talk to the customer rep on the phone. He empathic to our situation.
Damian sat with us for an hour, trying his best to get the order for us. He spoke to us like we’re friends. We felt he was genuinely concerned for our situation and wanted to resolve the issue.
After going back and forth with the customer rep on the phone, we were able to get our package. Damian helped us with huge box and load it into our car.
We truly want to express our thanks to DAMIAN for an awesome experience. He was courteous, friendly, patience, etc. with us. We are HUGE fans of Damian.
Damian — if you’re reading this, THANK YOU VERY MUCH!!!
Toys R Us /​Babies R Us — if you’re reading this, please promote Damian! At the very least, give him the Employee of the Month… make that Employee of the Year!
We’ll be back, and we hope to see Damian there too.

Can I score zero?
I went get a store pick up and made me wait 10mins just someone talk to me. I got there items but he just brought 1 item. I told him I got three and he said that’s all I see in the back. Assistant manager Kevin just walked by and he checked computer and he told me same thing. I told him I’m sure I bought 3 items but I’m not just gonna buy 1 item (cos 2 get 1 free deal which no one in the store knew about it) I want to return 1 item that u charged me already. He said just go to a customer service. I told him that I’m not gonna explain over this again at customer service so that if u could go with me and explain to them. But he refuse to go with me. And he said I need to go to break. Well… I’m getting tired explaining everything, Basically I was there one hour waisted my time and left. (Yes they gave me 3 items but took forever to figure out) Terrible and cold and unknowledgeable customer service. (Most of people that work there)
Do not go there ! Yes, my one years old was screaming for hunger …

Worst customer service.
I went to pick up an online purchase at the store. The FILIPINO lady with the glasses is so DAMN «Bitchy». Maybe it’s her time of the month… matter of fact, i noticed that of her each time i go to the counter.
People should be lucky they still have a job!!!

This review only for the Alhambra store customer service is apparently not part of the shopping experience here At toys rus I asked if they could check another location person employee was given me the run around I hope they get their act together Christmas is coming and many children will be disappointed if the manager keep selling toys out the back to collectors instead of 2 retail customers such as myself

A fun place for kids and grown-​ups alike. Occasionally the check-​out line can get long, especially with overanxious kids waiting to take their newfound gadget home to play with for 30 minutes before tossing it aside.
The employees have always asked if we need anything while we’re browsing, and they’re willing to walk us around the store to locate a particular item.
The selection is generally good — the shelves are generally full of product, with a wide assortment: stuffed animals, board games, video games, action figures, bikes, musical instruments, books, sports equipment and dolls.
Sometimes they even have deep discounts, like $ 25 items marked down to $ 4 — how can you not take that home?
They also have a Babies R Us section, so you can plan for baby on the way.
Just be warned: most kids will not agree to leave this magical store without some toy in their hands — they’ve been trained! So bring your parenting skills or your credit card ‘cuz little Johnny wants a skateboard.

We wanted to buy a little rabbit that makes sound for the baby. They said this is a new item and it isn’t supposed to be sold until next month. They shouldn’t have put it on their shelves especially near the entrance where everyone can go ahead and purchase it. Not only were we not allowed to purchase it, the manager came in and she was going to override it. Then another guy said there policy says they cannot sell it to us.
Learn to get your act together and stock things only when you are supposed to. Time to go to a organized Babies R Us/​Toys R Us location.

The Baby department does not carry everything you want as opposed to other nearby ToysRUs/​BabiesRUs combo stores. It’s somewhat disappointing for me since I was looking forward to stocking up specifically on Earth’s Best Noodlemania products. However, I will say their baby sales on Gerber and diaper necessities beat any Ralphs, Alberstons, Vons, etc. In addition to the bright side, they do offer price match so if you’re at any Toys R Us affiliate store, I’d suggest taking out your mobile phone to pull up sales on ie: Amazon,
, etc and they’ll match it for you. We got our safety gate at the Amazon price.
If youre unable to find staff around, id suggest going over to the service desk for help. Thats what i did, she gladly went online to help find a location that carries the products i want.

I may be too old to buy toys for myself but I can come here to buy baby supplies for my friends’ kids. They always have what I am looking for.