Jiffy Lube

I went in a quick oil change and had the best experience… From beginning to end… First contact with Xavier instant smile and service… He greeted me, and acknowledged me right when I got there… Then I was in the hands of another awesome employee I think his name was Andre… And he was amazing took me through the paper work… Made it easy and made my horrible morning so much better!!! Then took it home with another awesome employee Wanda… Whole experience was fast, easy and they definitely made my whole day. Thanks again for taking such good care not only of my car but of me. Would highly recommend. Great customer service and car care

Stopped by to get an oil change for my ’01 Civic. It was quick about 20 mins and very friendly customer service. They walked through everything they serviced on my vehicle. In addition to that, they washed all my dirty, dirty windows. Checked in for the $ 10 off!
P. S. They don’t take competitor coupons, but I could have sworn a sign outside says they do.

Came here for an oil change and it was fast and cheap! Would definitely recommend coming here. The employees are super nice and great with their work!

Second time ive been here both times have been pleasant and fast. Recommend to others. Second time around Ricardo helped me out. Great guy to do business with.

Very fast and friendly service! Guys here are really nice. Excellent AC in the waiting room. Will come back again!

Great service from Andre S., Juan G., and Marcos G., and Ricardo Q., and Jesus R., and they left my vehicle cleaner than it was when I brought it in. Will recommend and will be back. Thank you!

I dont know why I came here. Wait I do, I want fast service and I had a $ 15.00 coupon I wanted to use. So wonderful Andre greets me, and asks how can I help you. I ask for the most inexpensive why to go with synthetic oil. And she replies, that will be fully synthetic oil at 89.99. I said, no, I asked you for the most inexpensive way to go and I continued with, I know it’s about 67.99 for synthetic blend. And he contested. I then told him, I want the most inexpensive way to go. He tried to retract but didn’t realize I actually knew what I was talking about. The point is, do your homework. Know what you want, be specific and direct! If all else fails ask for the manager and get what you want.

Amazing service. Took me in right away, didn’t take long for the service. Ricardo is a pure professional. Coming back again for sure.

I came to Jiffy Lube for the first time not expecting much as most places I have gotten my oil change at in Alhambra were mediocre in service at best. It’s usually just about getting you in and out as fast as possible. Jiffy Lube was the same in terms of in and out, but I was pleasantly surprised by the service. When i first pulled up Wonda helped me out right away directing my car and showing me the facility even before asking about what services I needed. She fantastic and clearly enjoyed being here helping guests out. Ricardo helped me out next not only with the oil change needed, but he went through and explained to me the differences in oil products not to up sale me but to just give me informative information. This was easily the best service for an oil change I have had. 5 out of 5 for the workers.

Came in for an oil change. Service was great and fast and the staff was very friendly. Would highly recommend.

Best Jiffy Lube around. Couldn’t be happier with them. They always give me free discounts on my oil changes. Always great service to my cars. Try to come here before 12 noon as it does get packed. Have experienced really bad visits at other Jiffy lubes. Turns out they are all independently owned and franchised. Really recommend this one!

Great service here! The staff here are really professional and friendly. They’ll take care of you car. I came here to do the oil change. I would definitely recommend the signature oil change. It’s a great deal.

Came in for an oil change. Fast and friendly service, I was able to drive right up. Car runs smooth.

I was out there visiting my mom. I desperately needed an oil change. I asked a girl named Wanda if we could leave my car there for a little and get the oil changed while I took my mom out to eat. It wasn’t a problem. She helped me and made me feel really important. When I came back from lunch, my car was done and waiting for me.
All in all, great customer service. Wish there was a jiffy lube like this around my neighborhood.

They were very fast and efficient, was in and out in 20 minutes — The woman who helped me, I think her name tag said Wendy? was extremely helpful and nice, will definitely be coming back

Jiffy Lube did an awesome job in changing my oil, I will definitely be back again :)
And Ricardo did great with customer service

MINUS RATING TO THIS BUSINESS!
My friend told me before you come to this auto repair it’s better you consider these information.
and
I came to the Jiffylube Auto repair in Alhambra on 03÷06÷16 for oil change. At the front office I mentioned that the car had just registered to DMV several days ago and I wasn’t able to put the registration plate. I asked her if it’s possible I could get helped to screw it. She asked me to talk to the mechanic.
Then I came to a mechanic (named Isaac) to discuss what kind of the oil that I like. After I chose the type of the oil then I talked to him if it’s possible they helped me to screw the registration plate from DMV. His answer was: ‘OK, yes it’s not a problem’
At the end of the service I paid the service and they asked me go to the car but I noticed they didn’t put the new plate as Isaac has promised me. Then I came to the front desk asked about it but she told me to talk to A MANAGER named RICARDO about it. Then RICARDO asked me the plates. I handed to him and he said that we don’t have the screws and handed back those plates to me then he said rudely:
‘YOU CAN BUY THE SCREWS AND COME BACK HERE, TIP OUR WORKER FOR $ 20 or YOU CAN DO SOMEWHERE ELSE FOR $ 35’
WHAT??? Then I came back to Isaac asked more what’s going on because he said ‘OK, yes it’s not a problem’. When I talked to Isaac then RICARDO approach me and yelled at me said ‘Don’t bother our worker GO AWAY!’. He treated me as a criminal. At that point I still defend my position. I said: ‘What’s going on with you?’ and he said ‘GO!’ WHAT???
When I came in to my car the dirty plastic was there. And there was no sticker at the corner of my windshield. I asked the front desk and she put the sticker on afterward. Inside my heart is this the service I paid for $ 66.69?
I went to the street but then I decided to came back to confront them. I couldn’t accept to be treated as trash. I came back to the front desk and asked her ‘ARE YOU GUYS HERE EXPECTING TIPS?’ she said ‘NO’. I told her why RICARDO told me:
‘YOU CAN BUY THE SCREWS AND COME BACK HERE, TIP OUR WORKER FOR $ 20 or YOU CAN DO SOMEWHERE ELSE FOR $ 35’
She said: I don’t know. Then I asked to talk to the manager.
Then RICARDO told me in front of the customers who were waiting there that he was the one who was the manager. He asked me to talk outside. But I said If we want to talk we need to talk in this office otherwise what the purpose of the office?
I explained my concerned why he treated me as a trash and expecting $ 20 Tipping for screwing the registration plates when at the first place other mechanic said nothing but promised it OK NO PROBLEM? Then he started to lie by saying, ‘I didn’t tell that.‘
Then I repeat again for that’s exactly he told me:
‘YOU CAN BUY THE SCREWS AND COME BACK HERE, TIP OUR WORKER FOR $ 20 or YOU CAN DO SOMEWHERE ELSE FOR $ 35’
He denied for what he said 15 minutes ago! It’s just 15 minutes ago RICARDO totally denied for what he said to me. This manager named RICARDO hiding behind the table denied for what he said. Then the front desk lady told me that tomorrow THE DISTRICT MANAGER will call me regarding these bad experiences.
Since then I don’t trust JIFFY LUBE AT 1332 S. FREEMONT AVE. ALHAMBRA CA 91 803
The idiot manager named RICARDO didn’t know how to handle a simple situation, then lie about what he said in front of people. The job itself was questionable. Did they really change my oil as they promised? Since the manager named RICARDO was a stupid BIG LIAR? Probably I paid for $ 66.69 for different oil here?
At my side JIFFY LUBE AT 1332 S. FREEMONT AVE. ALHAMBRA CA 91 803 can not be trusted. In my opinion the company was so wrong at many ways to hire a person like RICARDO to be a manager who had an attitude ‘expecting $ 20 TIPS’ for screwing registration plates? Where the number $ 20 comes from RICARDO? Are you a natural blood sucker or a predator?
I recommend to whom reading my review. Don’t go to this business since a lot of auto repair who can treat you better… DON“T WALK! RUN!!! I thought They have a trusted name but in reality the quality of the manager named RICARDO was totally an idiot. Hi RICARDO! You just can not pull the trigger as you want, you need to know where the direction of your gun. We all have rights the public needs to know that.
And also RICARDO had no COMMUNICATION SKILLS AND TREAT A GOOD CUSTOMER AS A CRIMINAL of course after you paid them.
Oh… Poor Jiffy Lube which hired an idiot at the position as a manager named RICARDO who expecting $ 20 tips for screwing the registration plate. Oh RICARDO who were so proud to call his position as a manager… why don’t you be a waitress instead? I will tip you if you don’t poison my food. Your level as a manager is totally a JOKE. LOL, At my side, RICARDO’s LICENSING needs to be review otherwise he thinks OK

I got a filter changed at this Jiffylube in mid-​October 2015, I’m at the Honda of Downtown LA and the service tech told me they put the WRONG filter in my car and bent the edges to make it fit. It’s upsetting and shows the lack of standards at this place. Taking my car over when I leave here and speaking with a manager, hopefully they actually care about faulty jobs being done there!
p. s. They’re not answering their phones today, Presidents Day vacation?

So happy I went back to this location for a second chance. My first visit there several years ago was no bueno.
I went in for an oil change last week and forgot my coupon. No problem ‘cuz Erik gave me a better one right there. They got the job done quickly and the energy in the service area was most professional. No cursing or people avoiding phone calls.
Today I went back because my turn signal quit working right after I had the oil change and a tire was low. Again, my man Erik and technician Xavier were on top of it. Thank you for getting me road-​ready for the holiday!

Background: I am a girl and I don’t know much about the mechanics of a car. I try not to get repairs done by myself because I feel like they always try to rip me off but I had no choice but to stop by here as my car started «shaking» on the road.
I came into this Jiffy Lube 5 months ago after an overdue oil change with the oil light eventually turning on. My car was acting funky on so decided to stop by here since it was the closest in proximity. Initially just asked for an oil change but the girl that was working there told me that my car overheated and that she would need to add coolant and whatnot. (Whatever that meant because let’s go back to my disclaimer: I’m a car noob). Ok sure. The initial quote was around $ 150 which I’m not even sure is fair but I’m not one to comment on that too much because I’m not sure of the average prices (I knew they were charging me $ 30 for the change and the rest is for whatever else they were doing to «fix» my car)
20 minutes later, the latina girl who served me comes back and tells me to come with her to take a look. She shows me that the liquid inside the chamber was bubbling which meant that there is a potential crack in my radiator and that I probably needed the whole thing switched out. (Reason for the overheating). Ok whatever I can’t get it fixed there so I have to take it to another place tomorrow.
Here comes the sketchy part (I feel like this deserves internal investigation from the company or something…). The girl pulls me aside and tells me. hey I know how costly car repairs can cost and that’s why I initially got into fixing them. The original quote is $ 150 but if you pay in CASH I can accept $ 100 for the job instead but we can’t give you a receipt but rest assured that we performed the job on your car. OK OK OK. That sounds so sketchy. Why can’t I get a receipt for the services that you performed? Are you pocketing the money if I pay you in cash? I asked her what the reason was that I could get this discount if I paid in cash and she kind of avoided the question and just said «It’s something we do to help people out.»
In the end I did end up going to an ATM to grab $ 100 because I really did end up paying $ 50 less than the original $ 150 which was on the receipt inside the office. She accepted the money OUTSIDE of the cashier area maybe to avoid cameras? Every time I pass by this place now I always wonder if they’re pocketing cash from other clients that come through.
I’m sure they’re fine for oil changes but whatever the heck happened with the whole cash thing should probably be looked into by management.