Costco Tire Center

Sadly, I purchased tires at Costco thinking one would get quality customer service while in need of a flat tire repair and was completely wrong. I waited in line for 1 hour to book an appointment. Rather than take my appointment at the counter when the attendant was free, I was ignored in line until closing time. What a waste of time– why not offer to take my appointment for another date from the beginning instead of making a ten minute speech about being overbooked. Poor customer service!

Got my first set of Michellin tires here since they have a coupon for a set of these wonderful babies. Anyhow, it is given… Come on you guys, it is Costco! I always give myself two to three hours to wait before I get my car back from a very good tire service. Never had any problem and the guys who work there are superb A+++! Very friendly and informative. Great tip to save long hours of wait time: call for appointment. Easy.

Yes I normally don’t write reviews but I’m all about customer service customer service can go a long way from any small business to a big business the gentleman at the front desk William I will give him 5 stars for his customer service but the rest of the guys the one that works in the morning bobby no customer service if you are early bird like me and like to get things done I like to be the first one there even though if there’s appointments in front of me that’s complementary that’s understandable but don’t tell your customers especially when you buy tires from Costco that you need appointments only it will get to you whenever we’re done with those appointments when there’s no appointments in front of you at the time and then he says next time you come in make sure you make an appointment because we’re going to skip you even if there’s no appointments in front of you every time I go in there bad customer service except for William in a couple of the guys there next time I will call corporate because he was flat out rude if that is the situation he could have said it better

We had a flat on the freeway thought we should bring it to Costco’s just in case we had to buy a new tire. Walked in with the flat tire and waited in line for 45 minutes. There were only 2 techs in the warehouse, and another 10 people behind me. Then they made an announcement that it’ll be a 4 hour wait!?? It was 415p and the store closes at 6p? What? I asked Roman how is that going to happen since we were just told by Anthony that there’s only 2 to complete everyone’s car. OMG I know this a discounted warehouse but we got things to do other than spending 4 hours in the parking lot waiting for a tire to be fixed. Sheesh either hire more people to process the lines and turn over the cars quicker or people may go elsewhere!

If you believe that time is money, and you don’t like to wait and if you are looking for professional service, don’t have your tires done here.
One employee, long line.
I will spare the reader the remainder of this unusually frustrating experience.

I’ve been a loyal Costco member for 10+ years and always brought my car to the Costco Tire Center for air checks/​fill ups, free flat repairs, and purchased 4 tires with their $ 70 off coupon a few years ago. But after last week’s experience, they have lost another loyal customer for good. I will be going to other privately owned tire centers who doesn’t make me feel unimportant in their huge corporation and wait an unreasonably amount of time for a service that can be done in a few minutes. I am not a human being to Costco– I am just a number among the millions of other members in their database.
I agree with Scott W. and Araceli M’s reviews. I was a walk-​in on ¹¹⁄₂₄ around 12 pm. I needed to get my tire with nail repaired. I was third in line and waited about 40 minutes before I was helped. The phones rang nonstop and no one was at the counter to answer them. They told me the wait was about 3 hours. I thought okay, not bad, I can still meet my family that day. But after 3 pm, nothing. I go back to the line (I was second in line) to find out how much longer my wait is and had to wait another 40 minutes to talk to a rep. The rep tells me I only have 2 cars ahead of me so it should be another hour. 2 hours goes by and still nothing. It’s now 5 pm and had to cancel my plans with family. I go back to the line and waited another 15 minutes to talk to a rep. Rep tells me they honor appointments first and there were several people scheduled throughout my wait so I’m automatically pushed back to the end of the list because I’m a walk-​in. WTF!!! They never told me that before! I wouldn’t have wasted 5+ hours of my life if I had known that! They made me feel like scum as a walk-​in. Just when I was about to ask if my car would even be serviced that day before closing, another rep popped in and said my car would be up next. They finally started working on my car at 5:21 pm and finished at 5:31 pm, only 10 minutes. SMH.
The one star is for one of the reps who kept saying he was sorry for my wait and for the supervisor who helped me in the end. He was very nice and told me I needed to replace the tire and offered me a prorated price. Looking back, I should’ve tried and asked for a free tire in exchange for my horribly long wait, but I was too worn out and freezing to even think by then. The supervisor was also shocked that I waited that long and felt sorry for me. He said he wasn’t in the shop the whole time and could’ve prevented this from happening. Well, gee… maybe they need to make sure a supervisor is there covering every shift so this doesn’t happen to someone else!!! Oh that’s right. It’s Costco. They don’t care. They never did.
This horrible experience really tested my patience. I still can’t believe I waited there for 5+ hours. The supervisor recommended that I make an appointment next time by calling, but he said it might be better to walk in to make an appointment since no one is answering the phone. Then he glanced at the ringing phones and chuckled. WTF? I’m looking forward to only waiting a fraction of the time for the exact same service at other tire centers from now on! Hopefully my story helps someone.

Great service! I was worried about my cracked tires and went there for a check. Although there was a long line waiting, the gentleman still checked my tires carefully, explained and answered my questions patiently. According to their professional opinion, I don’t need to buy any new tires. It’s really a good and informative experience!

Customer service when placing your order is poor (ratio of employees to customers is 1 to many) making for long wait times. However, the techs doing the work are actually well trained. I was pleased to see that they actually use a torque wrench to install the lug nuts, helping to ensure no warped rotors or broken studs. Pricing is also good.
I would have given them 5 stars but Costco really needs to staff up the desk so the wait times aren’t so extreme.

The services is not really good provider. I went to chance the tire was province the estimated of time 2 hours or 2:30 hours. When the time come than I went to check it out. Now almost 2:30 hours ready, when would you think my car gonna be ready? Because I will need to go work other 1 hour time. You what was the staff’s name Tim, he responded? That’s just the estimated time. Do you want to cancel it? And you will come other time. Which I didn’t expect that answer at all with that kind of customers services. I had been waiting at the line almost an hour in order let them know that I would like to chance my tire and than I wait other 2:30 hours more to asked how much longer more to be done. Therefore my care not even done anything at all and with that kind of customers services. If you were a customer would you like to recommend to your friends and family?
That’s my 1^st time in that place and also that’s my last one as well. Hope the manager might consider about customers services are very important.

Great service! I went there to change my tire without a appointment after my work on weekends. However, they won’t be able to accommodate since they are too busy. I worry I will have the similar situation another day. But, their supervisor, Joe, who is very nice and kind let me to call him tomorrow to put me in the line for reserving a spot before I go there after work. So, I did, and he keeps his promises. Excellent job! Great warranty. By the way!

Great service if you’ve an appointment if not prepare to wait in line for 30 – 40 min then wait another 3 – 5 hrs to have the job done, my advice call for an appointment first.
Tires are not cheap but have a wonderful warranty, no questions ask

First time here pretty good service but kind of late on opening the door. #3 in line and they were supposed to open at 9:00am Sunday hours they open at 9:05 other then that I wound have given them 5stars

My tires are good, but the place isn’t cheap and there is no wiggle room. I ended up paying $ 550 for four tires. I would have preferred to go somewhere else, but they were open late and I wanted tires before the rain hit. Sucked I also had to pay $ 50 to renew the Costco membership too so I could make the purchase. I don’t see that Costco gets you any special rates or discounts.

MAKE AN APPOINTMENT, highly recommended Juan, so nice, knows his stuff. They told me to come right in when I called and they only had one of my tires left in stock. Really made my night that they fit me in before all of them left. Everyone was super nice with really quick service.
It’s always great to get everything done to your tires here because they are very knowledgeable and honest about what’s going on. The guys of always been incredibly nice but it’s always better with an appointment so that you don’t have to wait otherwise you might be waiting all day.
Also. There’s a lady a few reviews down. With a picture of a dog named Shelly or maybe she is the dog. She’s some sort of a bitch. Who writes a review like that. at the
end of the day were all people, o
r some of us are.

SO displeased with the service here. Called and asked if I needed an appointment and they told me no, so I show up as a walk in and was informed that my tire rotation would take 3 hours… Okay? So I leave all my information and they said they will give me a call when the car is ready. NEVER GOT A CALL. I waited and waited to get my car and I called and called and called after 3 hours and no one ever picked up. So I finally drove down here AND THEYRE CLOSED!!! I have work in the morning and I’m so upset. This is awful. I write this review as I sit outside at 11:30pm in the freezing cold in hopes that this man who claims to be a manager gives me my keys so I can get the f*** out of here. ONLY GAVE IT ONE STAR BECAUSE I HAVE TO RATE

I stop by here every so often to get my tires checked for air pressure. Every time, it’s only a matter of five minutes before I am in and out of there, and into Costco! They’re extremely friendly and efficient. Sometimes they ask to check your Costco membership card in order to use the service, but even if you don’t have the card, they’ll just take down your name to record the transaction. Simple and quick.
The actual tire service – sales, installation, etc – can take a while, especially on weekends, as they book up entirely and quickly. But everyone is great with giving quotes and making recommendations, etc.
Also, Costco almost always has a $ 70 off tires (must buy 4) coupon, so make sure to use it when buying Bridgestone or Michelin tires!

I come here for tire rotation and repairs because it used to be the nearest Costco. They regularly lose my hubcaps. The wait is ALWAYS long Over 2 hours before they even start on the car. Employees never answer the phone, so even if you try to make an appointment it takes forever. Not impressed, but tire rotations are free if you have 4 tires purchased at Costco.
I once came here with a flat tire, and they harassed me for 30 minutes about not being able to repair my tire because it was purchased at a different Costco. Eventually after a lot of trouble they agreed to patch it up.
Hope I never have to come here again.

Like I said, I was contacted by a manager, who was a little standoffish at first and asked «How can we fix the problem?» He listened and that’s a plus.
Honestly I would have REALLY appreciated it started off more like, «I’m sorry you experienced bad service from Costco. What can we do to fix the problem?»
No apology was ever made, frankly I was insulted that I was blown off for calling out the flat tire, but I was glad they fixed the problem. The whole thing was under warranty anyway. They replaced two of my tires for free, all I had to do was pay the tax on one tire. I got there, I got looked at a little funny and issues that were related to me were muttered in hushed tones. I did not have an appointment to get the tires fixed this time, but they expedited me and they took about 45 minutes to get it done, which I appreciate.
This experience was one of those rare middle of the road «super meh» type of situations. Not good, not great, not horrible.
Going forward, I PROBABLY won’t be going here to get any tire-​issue related stuff done again; the Costco Optical here broke my glasses and this is was sort of the final straw for any services other than buying toilet paper and getting an eye exam.

I parked at a space reserved for Costco Tire Center customer.
I came to the Costco Tire Center this week to get my tire air check. The nice guy asked me to pull my car up to the chained area. Waited a bit because he was doing work on other cars. He checked and filled air to my tires with a smile. This is a free service because I bought my tires from Costco.
This is an excellent service. It took less than 10 minutes.
BTW, smiling is also free. :)

Our family has gone to Costco Tires in Alhambra for over 20 years. So, I’m very disappointed to have to write a negative review like this… But, after two terrible recent experiences, they will not likely be getting future business from us again…
This month, I brought two vehicles into Costo Tires Alhambra for new tires at two separate times. And, although they changed all 4 tires for each car within a reasonable amount of time, they scratched and damaged my wheels, resulting in wheel repairs costing up to almost $ 300 per car to fix…
Not only this, I had to take additional time off work to take the wheels to get repaired. And, although Costco Tires Service managers filed damage claims, I still don’t know if they will even reimburse me for the additional cost– not to mention my personal time and energy wasted having to take care of the repairs for something that should never have happened to begin with.
If you value the appearance of your car, then you will probably not save time or save money getting tires here… I don’t know how Costco Tires went from being so good, to so bad. I’m extremely disappointed in the quality of service received from Costco Tires. In fact, the wheel repair shop owner even told me that sadly, Costco Tires Centers keeps him very busy… Can you believe that?
I’ve posted photos of the wheel damage– not just once, but twice within a one month period… Sigh =(