Carpet King

I’ve used them to carpet my home twice. Once in 2003 and again in 2014. In both instances I selected «remnant» carpet which is essentially excess carpet from larger projects. It’s in the back, just ask them about it. You can get good quality carpet for much lower prices this way. The selection varies depending on when you go with remnant carpets but they do have a fairly large selection.
Once again in 2014 they did a good job for a good price. Our sales rep was Jason Xia. He came to our house, measured things out and gave us a quote. We paid a down payment, and then final payment upon completion. Installers showed up on the date and time agreed and were done fairly quickly. It helped that we had everything cleared out for them so they could get right to work. The installers work hard for little so be sure to offer them a drink maybe even a tip if you like what they did.
So if you are a consumer on a budget like we ware in both instances it is worth your time to pay Carpet King a visit.

The installer, Bao Quan Sun, who Carpet King sent over for our job, was terrible and had an attitude problem. For our job, the installer came over, spent more time eating than doing the work. Worse, he ate at our kitchen and never bothered to clean up, so at the end of the work day, we had to clean up after the installer that we hired.
The more important deficiency, though, was the work quality. For a large portion of the flooring, the installer «forgot» to place the underlayment. We were lucky to discover the issue and address it with the installer, otherwise we would have had a half ass job done on our flooring.
Also, the installer was not prepared; he didn’t have any tools with him and expected us to provide all the tools.
Finally, the installer was absolutely the laziest installer. When he had dirt or glue on his hands, instead of cleaning it off, he would just wipe it on the flooring that he just installed. The finished product required additional cleaning.
I would stay away from this business.

A family member of ours had worked with them before, and we went with them based on their experience. Although it was just for a single play room, their sales persons were attentive and very knowledgeable. Anna was our main contact, and she was great to work with.
We asked for a quick turn around and they accommodated us without a bat of the eye. We wanted DuPont Stainmaster, but they offered an in stock alternative that was just as nice. Installation was so-​so, because they could’ve done a better job on the stairs.
Best tip I could give you is to go with in stock inventory, because they offer great prices on them.

I used them for small carpet job in a rental property i own a few years ago. Now i use them all the time. Their first time out they messed up but totally apologiZed and fixed it. I am easy going and liked them. I live far away so i need someone i can rely on when my tenants screw up some carpet. I am happy with them.

I installed my carpet in DEC, 2013 with the help from Venis. She is great, and the carpet is great also the installer is great. there is not much not to like about Carpet King with Venis service. There were a few problems here and there and I believe Venis handles it with exceptionally well, everything she promised she had kept. I would recommend you go to Carpet King for carpet only, but if you want Exceptional service try Venis…

First of all they do have good pricing and selection so if you’re one of those people who don’t care about service and only pricing then I’d recommend Carpet King.
However if you want the carpet to be installed properly and expect good after-​sales customer care DO NOT COME HERE.
The out-​sourced installer «ran out» of trim to make sure where the carpet meets tile is properly installed. He promised to come back «soon» to finish the job.
We called the installation guy twice, no answer. Left messages, no calls returned. I called Jason Xia, our sales rep to let him know the situation and all he tells me is the standard Chinese sales pitch «no problem, I’ll handle it». 2 days later, no response so I call Jason back and tells me the same thing «no problem». 4 days later, no response. By now the carpet is starting to pull away from the floor and I keep tripping over the damn edge. So I call Jason back and he tells me the install guy will come «sometime» before the weekend.
Friday rolls around and Jason tells me the install guy will come right away make sure you’re home. WTF some of us work you know – you can’t give me 1 hour notice to go back home. I tell him we can’t be home until 11am. Guess what…11am rolls around and the install guy still doesn’t show. I call Jason back and all he does is give me the install guy’s phone number.
All-​in-​all it’s been a frustrating process. I usually reserve extra patience when dealing with low-​cost Chinese suppliers, but don’t blow me off with your «no problem» bit and not handle the issue at hand.
Needless to say I will not be recommending Carpet King to any of my friends – in fact I will tell them to spend the extra money and go somewhere with better service and installation quality.

we purchased a carpet for $ 1300, it’s not some rug and it was customed ordered. when we first ordered, our rep told us only take 7 days, on the 7^th days, she called and said need another week. my boyfriend was very patient with her, ok we said. then a week later, the rep said called again, delay delivery for another week. we were getting upset because this customed rug is gift for my home office, my office furnitures were scattered all over the office space due to waiting for this rug to arrive and set in. we complaint the wait is too long, they kept giving us an excuse it’s in factory. etc. just when we feel like pulling teeth out of these people, the rep called and set delivery on following friday. carpet was ordered in begining of july, delivered date was july 20, full 3 weeks later… that’s the first thing, delay delivery. when the rug arrived, was carried on the pickup truck the tip end of rug was falling off the truck. when the delivery guy rolled it out, there were bad ripples on the rug. we contacted the rep and she came over to ‘examine’ herself, she ruled out was manufacturer issue, actually, a rug in this price should be carry in full flat bed and not dangling out of some pick up truck. we knew the rug was damaged and no other bs can dissolve the ripples on this rug. they denied it’s their problem. i’ll say, if you tend to buy anything from them, beware because they delayed delivery first, then when it’s delivered was damaged and denied it’s their problem or even offer any kind of solution, it’s really not an good experience, in fact, i think they’re looking for some one-​time buyer who never tend to give repeat business. that’s just not the right way to do things. of course, we’ll never buy from them, not spending $$$ to get such bad taste in our mouth, at someone else’s mercy if they deliver good product in the end without fighting tooth and nails…

After seeing their advertisement in a Chinese newspaper, my husband and I decided to stop by this place. Carol helped us out. Her English was so-​so but OK to get by.
Huge showrooms, huge variety and a huge warehouse. There are some sales promotion going on. I liked 2 of the carpets. One was close out and the other one was just clearance but came with warranty. Both was priced at $ 3.29 per square ft. Now why the 3 stars? BC Carol isn’t great at comprehending English. In addition to carpeting, I told her I wanted a bright patterned Hawaiian style carpet to make it into a rug, she kept showing me the WRONG things. She kept showing me light colored solid patterned carpets. So far off from what I wanted.
Anyway, my husband inquired the details of the warranty to see if it’s even worth it. She told us we can just take pictures of the sign. But the sign said to ask for a brochure for more details. Um, they don ‘t have one. Um ok. Carol explained that we’re supposed to get «professional carpet cleaning every 2 yrs» for the warranty to apply. Are we just going to take her words for it? Probably not…
I also asked her how well the stain resistant was on the closeout carpet that I liked. She kept telling me there was no warranty bc it’s CLOSEOUT! UM ya, i understand but that wasn’t my question! My question was how well is the stain resistance on that carpet. I had to reword it like 5 x and got frustrated with her. I finally told her «I KNOW there isn’t a warrantee and i’m NOT asking you to guarantee ANYTHING. I’m asking you if i stain it, does it come off easily???» She finally answered but seemed unsure…
Carol and the front desk dude tried really hard to get my info but i wouldn’t give it. The front desk dude tried to give me a raffle ticket to fill out my info. It’s the 2 BIGGEST raffle of the year where you can possibly win a round trip airfare to China! The raffle isn’t til X mas and it’s barely June. I’m not crazy about China, so NO THANKS!!!

I worked with Patrick, a representative there and he’s great. He’s very responsive, courteous, and professional.
I got my carpet installed on-​time! In fact they came early and finished early.
My carpet looks beautiful, feels luxurious, and I got a good deal because it was on sale. Their prices are definitely better than CARPET ONE.
I recommend CARPET KING — talk to Patrick. He didn’t overestimate the sq footage for me like Tom K. (
)

Purchased carpet, padding and installation from Carpet King a couple months ago. Their prices are very competetive, the service was pleasant and prompt, and the quality of the carpet was exactly as promised. I would definitely purchase from them again!

This review is based on my moms & my combined review of this store’s services.
Compared to Best Buy on Carpets in Monrovia, Carpet King gave better prices for carpet installation. They were more accommodating, & came to visit the condo several times. They measured the square footage of the areas we wanted carpeted, and they came up with less square footage measurements than Best Buy on Carpets did. So that’s why we went along with Carpet King
Tina Zhang was the lady who helped us.
The only thing I didn’t like was that they wanted to charge my credit card for borrowing their carpet samples. However, they returned it right back to me when I brought them back. Best Buy on Carpet didn’t charge me anything to borrow their carpet & wood-​flooring samples.

I’ve done business with Carpet King in the past and they did a good job. Unfortunately, this time, they overestimated the square footage in order (of course in their favor) and so I was left with a lot of left over carpet. This is a great way to maximize their profits, but not so good when you need a good deal. Try some other company. These guys are tricky at best.

Carpet King should install/​sell carpets ONLY.
The sales rep Sam tried to sell us hardwood floor and lied to us about the floor is real solid wood and it turns out to be laminate wood. They also is completely inexperienced in installing tiles and now our tiles cracked in just 18 months after installations. They do not try to fix the problems that they created and just give excuses like most contractors. Stay away from them and you can consider them for carpet only (however, given their poor biz practice, I would avoid them for carpet as well).
Update:
Talked to Mr. Shim ONLY … he has good biz ethics and he can take care of your issues.

I needed some carpet padding to place under the new carpet that I installed for car restoration project. I called them up to check on types of padding they had and stock. They were very helpful over the phone and provided helpful detailed information. After work I stopped by and made my purchase, hassle-​free, quick in and out.