AutoZone

I like coming here because they always seem to have what I’m looking for. Went in to pick up an air filter and a cabin air filter. The girl at the counter did an incredible job. It took 3 or 4 different tries to find the air filter for my car. She was having a problem because my car doesn’t have a letter saying what model it is and her computer only showed model letters for my year. She went to the trouble of finding what she thought the filter might be and actually coming out the parking lot and trying it out on my car to make sure that it fits. It’s a little tricky to get a filter in my car and she did it and it was the correct one.

I’ve been here many times and each time everyone is extremely helpful. They always help me by suggesting the best option for the most affordable price. Every time I come in for anything they always offer to help me to install anything I purchase and they do a great job. So grateful and appreciative to them!

Very friendly and helpful employees. I came in for a tail light bulb and left with some car washing stuff as well. Good advice and knowledgable. Will be coming back to this location

01÷02÷2016…, bad customer service. There was only one person working, but he was great. he tried his best to his job. Then, there was one employee came late, his attitude was horrible, we tried to ask questions, but he didn’t seem to care. he was rude, and looked sleepy. the manager should look on that. if that guy is manger, you guys will lose your business.

I have to admit. I headed to Auto Zone thinking it was going to be a mad house. When I arrived, it was the complete opposite. I was greeted in a cheerful manner and was asked right away what they could help with. A young man by the name of Robert assisted me with replacing both headlights for my vehicle and answered my questions thoroughly, as well as informed me of other products Auto Zone provides for services I may need in the future. Great service all around!

Always helpful staff and typically have the parts that I need. Pricing is good and parking is plentiful Hungry too? Stop by Manny’s Taco’s next door for a bite.

ZERO Star for the people who worked at this autozone. People worked here give autozone a really bad reputation. Very poor customer service. The worst service i ever seen
by far the most ignorant people, I go there because it was close to my house they got Horrible customer service, i stood in line for 10 min and and they wouldn’t even try to help me. the short girl with the red hair in the grey shirt, i think she’s the manager or something. She saw me waiting in line but she keep talking to her employee! She just refuse to help me out.
other customer come before me and get service before me… that’s wrong! the other day i was there to drop off my used oil, i told the employee can i put the oil down here, he heard me but he ignore me. i was so mad one day there was 5 people worked that day and only 2 people waiting in line. it take them 10 mins to call somebody over to help them. i would never recommend this place to anyone. I will never come to this Autozone AGAIN.

This review is for Mario, I’ve been here three separate times over the past few years and we have been fortunate enough to be helped by him. Each time he is very helpful and has great customer service skills.
I went in today with my husband to test my battery, I ended up needing a new one but I was pleasantly surprised when he told me that I would be getting a credit of a pretty decent amount which definitely helped! He also installed the new battery himself. Overall a great experience in autozone. Will be back!

Customer service is not their priority. By far the most ignorant and the most racist autozone branch. I went in there with no one assisting me. Waited in line while the two ladies were just chatting. I didn’t mind the fact that I had to wait until they finished venting about their jobs. I was however annoyed about the fact that they wouldn’t assist a non English speaker: the associate (I didn’t bother reading the badge name but the csr# is 26) told him to just go to the dealer. The non English speaker asked for my interpretation so I did. He responded in Chinese «xiexie» in which means Thank you. After the customer left the associate repeated in sarcasm what the customer said in Chinese so I told them it means thank you. I will not shop at this branch again. I would think that people would be more educated as they work in a chain store of any kind.

This is a review based on my car battery buying experience. I came here early in the morning to take care of my iffy battery. Lots of corrosion and I had to jump it twice in one week. Looked up the part I needed online and came in and the clerk confirmed the part number I needed. He then helped me take out the battery and install the new one. He was very nice and helpful and I’m truly grateful for the assistance he gave me.

I know you can buy car stuff online for cheap, but I come here for the convenience of not waiting around for a small thing.
My car headlight burned out, so instead of waiting around I just come to Autozone since I already know the part number I take minutes checking out and then minutes at home replacing it myself. Time is money. Prices are comparable to other auto parts store like O’Riley or Pepboys, you can find some coupons or sign up for their point card.
The staff here are ready to help and never had an experience with poor customer service. I bring in my used oil from my DIY oil changes and they usually offer to dump it in the container for me!

Great service!
My car battery was just about to die. It had been having problems starting for a few days. I finally found the time to get a new battery from autozone. I purchased one several years ago that had a warranty. Unfortunately the warranty had already expired, but they were able to give me a pro-​rated rate which gave me about half off the regular price! To top it off, the guy behind the counter removed my old battery and installed the new one as a courtesy to me! Fantastic service!

Good Location, convenient parking but poor customer service. No help. I needed a tail light bulb and no one around to help out. I hear someone in the back talking to Wells Fargo Bank while the manager is counting out the register.
So I choose to read the reference book at the bulb section for my choice. I get what I need. I go to the register and stand in front of the Manager for a minute, «Are you ready to pay?» The Manager asks, Calls the other kid out while he is on the phone with Wells Fargo. Pay and dash.
If you know what you want and have to have it, then this place is okay. Otherwise Try another store.

wow the service SUCKS, it’s non-​existent. This is the third employee that gave me an attitude when I asked for help. The previous experiences were more than 6 months ago. So clearly, something’s wrong with management, employees, and customer service. Such a shame, this place was so convenient but not now I go to their competitor at the other side of town.

If you’re just going to get some auto parts, this place is pretty good. I’ve been here a couples to buy headlight bulbs and it’s usually a pretty easy experience. I’ve never had any issue with any of the employees here. And they’re open early and open on Sundays.
BUT the other day I came here because I’ve been having a hard time starting my car and it felt like my battery was on the brink. The Unilocal reviews said they would check my battery and replace it too if needed. I got there and the employee checked my battery. He said that the battery was fine and my car issues were unrelated to the battery. So then I took my car to Pep Boys and they checked my battery on their huge machine and it showed that my battery was about to die.
SO I would recommend this Auto Zone if you just want to buy parts. But if you need them to check anything in your car, I would take it to a real auto repair shop.

This place was very convenient to get to. I knew what I wanted the store was organized. I was in and out fast. Good customer service. «Get To The Zone»

I wouldn’t give this place another chance. The night manager was totally unprofessional and made me feel bad about returning merchandise. His position and title should be reevaluated. Horrible customer service from him and I would never recommend this location to anyone.

If I could give negative stars, I would. I went in to return something that was wrongfully suggested to me (even after I gave the make and model of the car correctly) and the sour woman behind the counter (who by the way should get fired for her actions or lack of) was ridiculously rude and disrespectful. It was not busy at all and she was helping one customer with a transaction and took FOREVER to count the money. I think I could have counted money faster with my toes. She didn’t even acknowledge me or the older woman who was trying to ask her a question. I watched this older woman ask for some help and the sour, overweight woman behind the counter completely ignored her. The woman proceeded to ask in Spanish and was STILL IGNORED. My boyfriend then spoke up to help the lady and even went outside to check her car and guide her towards the right oil. The young man who was also working at the time was busy ACTUALLY DOING HIS JOB and helping customers with their needs.
There are plenty of people who need work and this rude woman behind the counter is not someone who deserves a job let alone even be given an application for employment. She needs to stay home and be negative on her own time. I only wish I had gotten her name.

The service is very good here, if they don’t have the part they will order it for you.

I was at CSULA for a volunteer event when my car battery died. I got a jump from a tow truck and headed over to the closest place that was open — autozone.
Zachary helped me out for the most part (another cashier rang me up and started replacing the batter but had to go back in to help) in replacing my battery and another component that had become to corrosive. It maybe wasn’t the fastest change in the world since my car wanted to be difficult, but it was done well and that is what matters. While I was waiting I also asked about the taco shop next door and at their suggestion I got some gnarly tacos.
The people were nice, found the parts I needed for me, and did a solid job on the car. I hope I don’t break down in the area again but if I do I know I will come back here to get the parts I need.