Allan Cheng – State Farm Insurance Agent

Really helpful that guy work here: Henry
Every single time, when I have question with my insurance. he’s really nice and helpful.
Really appreciate:)
I do recommend this insurance agent

A long overdue review. A true professional that’s honest I would recommend my own mother to him. Real review. I have very high standards.
Also, I am Somebody who got in an accident and needed to utilize the service.
Let me start by saying that service is the most important thing to me. I cannot express this enough. I believe that it’s all about having the right people.
I met Allan through a BNI networking group. Alan has been part of this group for years and I just signed up because I knew and it was a cost savings. It was the best decision I ever made. I seriously didn’t even bother price shopping Alan the whole time I was with him because whatever the other people would’ve charged it wouldn’t of been worth the compromise in-​service.
The staff is so friendly, they always answer the phone. And it’s the same people that have been working there.
(I think he treats his employees good.)
I remember one time I got pulled over by the police and they emailed me my insurance card immediately and Avoided a ticket. Every single time I call they answer the phone. and sometimes I forget to pay my bill and they always communicated with me and made sure I was on top of it. I have direct access to Alan all the time, and I’m not sure if it was because of the networking group but he really took extra good care of me. After I left Bni I stayed with Allan and his service never changed. He’s always on top of it and seriously does a good job. I got in an accident and the insurance company stood by my side. That was because Allan help me through the process to make sure I did everything correctly he has all the technology and the know-​how to make sure you safeguard yourself. He’s your advisor. sadly I’m moving out of state and need to change agents but I’m giving Alan a long overdue thanks! It’s been years. True professional that I’d recommend my own mother to. I would highly recommend Allan and his staff.

I don’t know why it’s taken me so long to write a review — but there is no better time than now!
Sean is incredibly helpful and so quick to respond to all of my insurance needs. Best of all, he manages to provide some of the best customer service and recommendations for what we need. From finding the best rates and policies for auto and home to even our personal items (my wedding jewelry) he has been very resourceful and helpful.
He makes the entire process incredibly easy and I never feel the need to look for antoher insurance company or adjuster. He, Allan Cheng and Yo-​Yo in their office are all fantastic. I could not be happier.

Allan is one of the most knowledgeable agents I’ve ever worked with. He’s speedy, thorough, and very kind. As someone who is not very well-​versed in all things insurance-​related, I feel very fortunate to have someone I can depend on to say it straight.
Recommend him to anyone. Hands down.

I would like to recommend Sean for anyone that wants a complete package. What I like about Sean is he makes sure everything and everyone is covered. He was very thorough in what he was offering our family. It was major plus he spoke mandarin for my mother to understand. Extremely patient, positive, and reliable.

Jeny Huynh is very helpful! She would go out of her way to help you. Every time I was in need of help, she would always be there.

I been with Allan for about 4 – 5 years now and he makes things so simple and easy. I can email him any questions or add on a car with just a email and he will respond within the hour. Great service and he will always try to find any discounts I can get to lower my insurance, best of all he even sends out bday cards when it’s you birthday!
Great services! Thanks Allan

I have been doing business with Allan since early on when he opened his office. First, I saved a ton of $$ on my policies, and since then I have been able to do a quick renewal every 6 months with him via email and he gets right back to me. In fact, I just purchased another car about a month ago, sent Allan an email on Saturday and he called me back right away to go over the policy. Allan and his staff are also very honest and explain all of the faucets of their policies and rates when you are comparing to other companies. Service is leaps and bounds better than other large insurance companies I have done business with in the past including AAA and Mercury. I recommend all my colleagues and friends to work with Allan any opportunity I get.

Hi. Thank you for reading my review. So far my problem is been taking care of. I didn’t get 100 percent that I hope for but it only so much Allan can do. We agree to meet half way. Allan is helpful and promises to keep an eye on my account. I will give him an other chance. I will see if thing get better when renew time come. six more months from January 28, 2016. Again thank you, I will keep updated. I am really state farm customer and my own personal experience.

Want to appreciate Kevin for his great service. He has been my state farm agent for over 5 years, and I always get the best deal from him on my home and car insurance. He is being very flexible and save us a lot of effort compare to someone that we used before in another company.

My parents and I work with Kevin for all of our insurance. Kevin is very knowledgeable and responsive. Whenever we have questions he would always assist us to his best ability and beyond.
State Farm has a long established reputation and I think a good agent is as important as a good carrier. Kevin looks out for our best interest and he can always provide solutions effectively.

I worked with Henry Kim for most of my car insurance. Not only he is knowledgable, he is also very friendly. Being a younger adult, i do not have much experience with cars and car loans. Walking in blind, Henry really helped me out. He walked me through step by step of what is going on, he was also very patient. There was some mistake with my second car loan, however, he took care of it as soon as possible. On the plus side, very funny guy to talk to. ¹⁰⁄₁₀ recommend.

This is a great office with wonderful agents! I was helped by Jeny Huynh who was extremely patient and friendly and made the whole experience a breeze. I would recommend her to anyone for your insurance needs.

This is the most updated review after I got everything resolved.
Jeny insists that they always keep track of my issue.
BUT, they take more than a month and the problem is still NOT resolved.
I have filed an offical complaint to the corporate directly, and guess what?
My issue is resolved after ONE business day after I filed my complaint to the corporate! and the underwrite dept call me directly and leave me a direct number to call.
What I can say is that this agency not only have the problem on irresponsibility but also inefficiency.
Jeny told me the process takes about 5 days or up to 2 weeks, and now her boss’ comments said «takes 30 days» ?!

I recently got a jeep 2015 compass. I was a little nervous to see how much I was going to pay a month with two fancy cars, the Audi A4 2010 and the new jeep. I just can’t believe that it’s less than 250!!! Yes!!! I have the best coverage on both, and on top of that I have my house covered too. I am so delighted to have Allan as my agent. He is looking to get you the best deal trust me. Recommend recommend recommend!!!

Great agency to work with. Ask for HENRY KIM and he will take care of you. Fast, efficient, no hassles, everything well explained and customer service A+. For all your insurance needs in the Southern California area.

I was looking to transition from Mercury to State Farm for their famous customer service. After researching State Farm agents in my area, I thought I would get the best service through Allan’s office. I was looking for a team very knowledgable in a variety of insurance products (auto, identity theft, umbrella, small business, etc) and who would make me feel like I was a person and not a $.
I got the 5-​star treatment from agent intern Lily. She spent a full hour with me going over auto, renter’s and umbrella policies and printing out quotes for me to compare. After I left to consider everything, she sent a follow-​up e-​mail and even informed me the price she quoted could actually be brought down an extra $ 10. That’s service!
So why just 3 stars? The rest of the office.
When I first walked in the door, I made eye contact with the office manager who was helping another customer. She was the only person in the front waiting area at the time and said nothing to me nor motioned me to have a seat. I assumed the one seat by the door was for walk-​ins, so I just sat down. While I was seated, I saw another agent get up from his desk in the back office, walk toward me while making eye contact and then just walk past me without saying a word.
Eventually Lily came through the door and had the courtesy to ask me if I was being helped. I went to her desk and we started discussing policies. Twice during my discussion with Lily, Allan emerged from the back office and saw me with Lily but never smiled nor came over to introduce himself. He’s the face of the office and I expected him to be more available and personable (especially to a new client working with an intern).
After I got home, I made the decision to do business elsewhere since Lily had already informed me she was soon going to run an office in Walnut. No Lily, no business.
I responded to Lily’s follow-​up e-​mail to let her know she had done an excellent job but for other reasons I was taking my business elsewhere. The next day she discussed this with Allan and to his credit, he did leave me a voicemail and sent me an e-​mail. But by then I had already established ties with a much more approachable office.

Love this State Farm office, all the team members are very friendly especially Sean.
Sean helped me with my policy along with his professional knowledge. Will definitely refer him to my friends and family. BEST agent ever!
Highly recommend!!!

Allan is the best insurance agent that I have ever had! He is extremely responsive and really on the ball about everything pertaining to my insurance needs.
I think what really sets Allan apart from the other insurance agents is that he owns his own business, so you know he is in it for the longterm. He will be there for a longtime and is focused on relationship building. Another thing that I like is the periodic reviews of my insurance coverage. We recently met-​up to discuss my situation, I am a real estate agent, to make sure that I was covered and he helped to unearth some areas where I can protect myself for a couple bucks more per month.
His tips have helped me immensely as accidents do happen and its great to not to have to come out of pocket.
Though Allan and I met through business, we have now become friends. I found out that he was a former engineer and went to Cal Berkeley Undergrad, Stanford for engineering Masters, and graduated from the UCLA Anderson MBA business school program. His academic pedigrees were impressive as well, so i knew he was smart.
Overall, he is a great guy and a wonderful family man. He is my Chris Paul for insurance in my life.
I now refer ALL of my friends and family to Allan. Thank you Allan for everything.

Allen help me from home to
Business, he always put my rights and benefits infront of everything and find the most money saving and best options that he can offer for me and my families, Trustworthy and honest is the two word I can best describe allen