Ulta

This hair salon is a joke. My niece had her hair styles for prom, it looked awful. Haircuts are awful. The worst, however; is their hair coloring. Just trust me, and dont bother. Their senior stylists are the worst, so apparently experience does not equal quality.

I love going to this ULTA for the Benefit Bar, Whitney is an amazing Arch Expert! She transforms eyebrows like no other!
Jessica the Skin Therapist is very knowledgable and you won’t be disappointed with a skin service! I love my Dermalogica products!
Oh and I cannot forget Brandy in the salon she’s pretty awesome too!!!
I appreciate all the services I receive at this location!

Listen, we like Ulta in general. Once more, it is the people that can make or break a fine establishment in a snap of a finger. When I knew the sales associate was making things up, I let it pass, at least she was trying to be helpful and was cheerful. When an employee, (alexandra), at the checkout counter gives attitude, it makes me think twice about coming here again. Asking about your break while dealing with customers is a small «no no». One should NEVER, however, talk about the customers. We can see and hear you talking into your little walkie/​mic, no matter how softly you speak. I’ve also sensed, on multiple visits, a hint if arrogance, snappiness, and an overall frustrated, somewhat disgruntled aura around the previously mentioned employee. I’m so, so hesitant to single out the bad seed, but it is the one bad experience that always stands out over the good ones.

Love the salon and benefit brow bar! Whitney at benefit is so fast the wax is practically painless and my brows always look amazing! $ 20 for brows is a tad high but she does a great job! I also got a hair cut at the salon with Sam and she was wonderful! The hour I sat in the chair flew by, she really takes her time to make sure my hair turned out exactly how I wanted it and it looks wonderful for only $ 35! I will surely be back!

I went to this location regularly when it first opened (it was the only place I bought my products) but then I moved. So the last time I was in the area, I thought I would take time to restock my essentials. And, because it is Ulta, I was fully prepared to come out of there with far more than I needed (I always get distracted by the new product displays…). So here is my big haul: Concealer, eye shadow, and a small body butter. I guess I should thank Ulta because I spent less than expected, but it certainly wasn’t by choice. The shelves and displays in the make-​up section were so picked over that it looked like a bad discount store. If I found the product I wanted, it wasn’t in the color I needed. WHAT HAPPENED HERE?! It used to be a fun place to shop but that night, it was just frustrating. The only positives were the 20% coupon I had and the associate who was very friendly and upbeat, even though she was the only one handling a long line at the register.

Ulta strikes again. Had the 20% off the everything coupon. Didn’t carry the skin care I wanted so decided to pick up a few things to make it worth while. Long lines finally checked out and doubled checked receipt. The refillable fragrance atomizer wasn’t included in the 20% off. Why??? Oh because it has something to do with perfume and that’s not covered! !!! An empty container not even located within the fragrance section but it’s considered as fragrance. WTF!

spent an hour wandering around the prestige cosmetics section of the store. had one employee ask if I needed help (with disinterest in her tone) the entire time. multiple employees breezed past me without a glance, floor workers and management alike. this is NOT the first time by any means this has happened, either. I would have splurged if given proper customer service and product knowledge. still spent $ 75. the cashier looked extremely exasperated — could feel her fighting to keep her eyes from rolling — when I inquired about my points balance halfway through the card transaction. I go to cosmetic stores for the advice, for the customer service, because that’s the advantage brick and mortar stores have over the web. all of the brands they carry can be found online for less than their prices. I’ll just do my own research and stay away, from here on out. and save money to boot. I’m over this place.

Love my stylist. She is amazing. Just can’t believe how much Ulta charges. Too much.

I went to the Ulta Salon a few weeks ago, for an appointment with a lady named Meeta, who I had never been to before. I wanted to do ombré’ highlights in my hair and I was a little nervous. She assured me that she has been doing hair for several years and is currently getting her color master certificate. I showed her a picture of what I wanted and explained it in detail. She quoted me at almost $ 200! I was like wow, that’s just for the color, not even a cut, but hey, if that’s what it costs then ok…
So she started on my hair and I noticed she kept putting foils at the root of my head so I mentioned it. She said she had to do a few to make it blend. I trusted her. When it was all over and she blow dried my hair, it was just all over highlights. Nothing ombré about it. At all.
I told her I like the highlights and all, but it’s not what I asked for. She said oh no problem and just put brown hair dye on the top of my head, about 2 inches down. After it was rinsed and blow dried again, it still wasn’t ombré, and now it’s not even good highlights. It’s crappy, grown out looking highlights. And she still charged me full price.
I was really irritated with her. And her response…“next time, you have to specify you want ombré” Seriously?! I did just that. In detail. And showed her a picture.
At this point I was so pissed off, but I had to get back to work. So basically I lost a half day of work for a crappy $ 200 color job.
Oh! and then when I showered and did my own hair the next day I have a big cheetah spot right on my bangs. She must have styled it so I didn’t see it originally. I will never step foot in that salon again.

Been here a few times and I just feel like a ghost walking in to the store except ONE time when I was colored match to a foundation that was super off my skin tone! The lady skin match me to a tan in Lorac Porefection foundation and it was COMPLETELY off my complexion! She must of been on crack or something bc when I swathed it on my face at home, you can definitely tell that wasn’t my color! I was pale compare to tan and because I was in a hurry and trusted her on what color best fit me. I just grabbed it and didn’t bother to even look. BIG MISTAKE I KNOW. The employees here need more training on customers service and their needs bc every time I come here everyone is always just quiet and introverted until you ask them a question. They don’t pay attention to you and plus they talk fast like they are in a rush like take a break from stocking the shelves to help your customer’s need or questions! Also, this place is NEVER stock on the items I come for. It’s been 3 weeks now and I was told shipment will come in for the Lorac cosmetic on every Friday and went there on Monday, they were still OUT OF STOCK. I prefer the ULTA IN ORLAND PARK rather this one. This place is full of dead zombie employees that don’t care about customers or communication. They are just working to have a job and to get paid. That’s just how I feel. I wouldn’t even go here again bc I get no help or if I do, it’s not in a formal and professional way when dealing with a customers. Like how are you going to keep stacking boxes and items on the shelves and not even pay attention to me and rushing through what your telling me? That’s not a professional way to approach a customer’s question by answering it like that in that kind of way. Stop what your doing and make direct eye contact like your supposed too! And I wouldn’t be coming here again! NO WAY!

I just found out that my stylist, Mary S., just moved to this Ulta location so I wanted to make sure to give her some props. She’s been my stylist for a few years now and I couldn’t be happier. I’m not very picky about my hair so luckily she always has a new idea about what to do with the color or cut. She’s always friendly and I can’t wait to check her out in her new spot.

Friendly salon folks, knowledgeable. I go to Kelly for my hair (and my daughters’ hair), but others have helped out when needed. My biggest drawback are the prices, $ 20 for a brow wax is pricey to me, when I can go across the street and get it for $ 10 (which is what I now do). But, I will stay loyal to my hairdresser, she does a great job.

Average cosmetic store selection: loads of haircare, skincare, body care etc… I’m saying a ton of stuff, some hard to find products. The family likes the H20 product line and they carry it. Have to say the perfume to oxygen level in the store may be a little rich…

Ulta looses a star for the brow bar. I stopped by this past weekend to peruse the store and I see that the brow bar customer free. I got really excited because I really needed a brow wax. I ask the girl there if she was available. She tells me she’s not and she can take me in an hour. Really? There’s NO ONE in the seats and she’d rather turn away business? Uh, yeah. I’ll pass on giving you mine. I’ll still shop at the store, but that experience made me very sore.

My sister-​in-​law wanted to run into this store as she needed some item’s. We went along to grab a few things as well. The store was large and clean with the salon in the rear. As I looked around, I decided to grab a hair product that they usually carry that I was out of. I found the brand but could not find the product. We could not find anyone to help so my daughter went up to the front counter to get someone.
The young girl came over and I asked for what I was looking for. She was a deer caught in headlights. Agh, nothing coming out of her mouth she just kept starring at the shelf. Finally, after a few moments I said «oh well you must have discontinued it». Again, she looked very confused agh yeah «maybe» she answered. Whew, great service from a staff member that was simply clueless.
All of us found a few items to purchase. They had eyeliner on sale Ulta brand for $ 1, so we all grabbed a few. When we went to check out the cashier was so rude. She said very rudely «you can only purchase three eyeliner’s per person.» Obviously, none of us saw any signs.
OK, no biggie I had six so I will hand my daughter the money and she can purchase three. Problem solved. Wow, she had such a horrible attitude.
She never smiled, never thanked us, looked pist off at the world.
So even thought this is a great store to shop in usually, bad attitudes from associates can make your shopping experience not so good.

I had a meeting in Algonquin but arrived super early for it. While sitting in my car, I took a gander at my makeup to make sure I still looked purty and presentable. Holy fuzz-​bucket how did my eyebrows grow so quickly?! I swear I’d just gotten them threaded two weeks ago… oh wait, maybe four, well at least in the past two months they’d been groomed. I think. Quickly I pulled out my phone to search for places in the area to get this mess taken care of.
Being that I was in Algonquin, there isn’t exactly a surplus of beauty reviews, or reviews in general. However, I saw there was a Benefit counter inside the Ulta on Randall. Hello Benefit Brow Bar! I called and made an appointment. I saw a lovely esthetician named Billie, who whipped my brows into shape. I’m really particular about my eyebrows (even though I neglected them as of late), but Billie did one of the best brow wax and shaping I have EVER had.
If you find yourself somewhere in the Northwest suburbs looking like two caterpillars made their home on your face, I hope my review helps !