The UPS Store

I’m from out of town and needed to ship some things home. As soon as I walked in the store I was greeted with smiles and greetings. The staff was so friendly they even gave me hot apple cider and a cookie. I was able to ship my item and get outstanding customer service. Best UPS store I’ve ever been too.

Ed was very friendly and helpful. Saved us money shipping 2 packages to the same place.

I occasionally need to have things sent from my parents house in Crystal Lake to myself out in Washington State. I know it’s a long distance and all, but when I ask the UPS store in town here how much an item will cost to ship from here to my parents, the cost is always much cheaper than this store. I’m not sure what it is, whether it’s just price gouging from the owner or what. Golf club quote from UPS here, $ 87, cost to ship from this store, $ 120. Christmas present that cost Amazon nothing to ship to my parents (less than a pound in weight, not larger than a college text book in size) $ 28 to ship from this store, and takes 2 weeks to arrive. I’ve been told from people who live in the area and have used this store that they will literally drive the extra distance to go to ANY OTHER UPS store just so that the shipping will be cheaper. Go anywhere else for shipping. Anywhere else.

I almost didn’t go here because of the bad reviews! But it was right on my way so I braced myself and walked in anyway. Nice clean organized store, and a very kind gentleman took care of me very well. No problems at all, don’t be scared to go here!

I have been using this location for years for my drop off shipping needs. Of all the UPS locations in the area they are by far and away the best. Not sure what all the negative is about but I know this place is usually very busy and they are professional and courteous. There attention to detail goes beyond the post office or other shipping locations I have worked with including FedEx and DHL. You can feel confident that they will provide reputable service.

I mostly only go to this location to drop off items that have UPS pre-​printed-​shipping labels… I much prefer USPS, as a rule. When I drop off, the staff always seems put out, but not «rude», perse… but wait…
On three different occasions, I’ve taken items to send and I always regret it. The staff is so arrogant and the fake-​bake (seriously George Hamilton is his role model) manager/​owner about lost his mind when I let him know that USPS was quicker and cheaper. He insisted that wasn’t the case, talked about the $ 100 worth of insurance that I’d get for FREE (he kept saying it like that as well… FREE!!!). I told him that had it not been snowing and rush hour, I’d be down the road at the post office… the price he charged me to send a very small envelope/​package to the neighboring state was $ 12. $ 12 and it «should» get there within 5 business days.
Rip-​off. Completely and utterly. Add to that, the lack of customer service and I’ll happily wait in line for a harried clerk at USPS any olé’ time.
Seriously, go elsewhere…6 separate reviews can’t be too far off!!!

This place is the reason they need negative stars. Not only are they completely incompetent they are rude and actually offensive to any poor suckers (Customers) that are unlucky enough to come in.
I came in for a simple mailbox here. It took almost 45 minutes to get it set up while the person ringing me up fumbled with the computer. No key and it was so confusing, he actually never returned my License and ID. I was very patient and understanding as this went on, even trying to balance watching my 4 year old as he waited with me.
I came back after the holiday to the rudest and angriest employee I have ever encountered. I told her about my ID and she retrieved them and literally through them across the counter at me. Then I asked her for the Key (where she was snapping at me if it was a PO Box or Mailbox — not like the number should clue her rocket scientist brain in) and that of course was not there. Lastly I provided my Articles of Incorporation to add my business name, and then she lost her mind. Employee of the Year then yelled at me for why I set it up as a Personal Account (not business) and got over the top upset. I of course did not set it up this way (I provided the business info and materials at the chaotic set up) and said I had a enough. I stormed out … just could not take anymore abuse after this series of f’ups.
This place has worse customer service than the worst fast food place. No one seems to want to work there … and customers just irritate them.
Stay FAR away and let this place close down. I struggled to get a refund for the fee I paid, and have no interest in ever returning again.

i would give no stars if it let me
these people are very rude
extremely over-​priced
understaffed
i will never go there again
zero customer service
go to the fed-​x on randal — much nicer staff and cheaper!!!

Warning! The «owner» of this store is a DICK, and refused to service me.
My hubby plays a game called Battletech, it’s a turn based bored game and requires print outs of the characters you play to keep track of damage and what not. I use this location (since it’s about two minutes down the street from my home) to print all of his game sheets. I usually print about 20 at a time. Tonight was the first time this happened to be a problem. I have gone to this location a few times to complete these printings, the younger employee is knowledgeable about computers and had my sheets printed and in my hands in less than 5 minutes and for under 3 bucks! Sounds great right? Well it was until tonight!
I walked in to get the SAME thing completed. About 15 sheets of printed game pieces so we could play that night. The gentlemen, only having one customer and myself in the store at the time told me he had to print them from the back computer (unlike fedex, they don’t have a usb reader at the copier). I gave him my drive, and about a minute later he tells me he can’t open the files. I called my husband at that very second to ask him if he changed the file type (me thinking maybe they were pdf’s and this location didn’t have adobe reader). My husband told me he left them in the windows format, which is a .xps file. For anyone who maybe isn’t too computer savvy, you can open a .xps file on ANY windows computer. It loads in internet explorer and poof, your data loads from the file rather than the internet. So I told the guy he should be able to open them on any windows computer, at THAT time he told me he got it open and now he’s trying to get it to print. PLEASE KEEP IN MIND I HAVE DONE THIS MANY TIMES BEFORE. He helped another customer with the order, and I heard the printer print. The man takes the paper and I said «Oh great you got it to work!» and he then told me he wasn’t going to complete my order because it would take him too long.
=| What? I said «Are you refusing to service me?» and he said «I could charge you $ 2.50 a sheet, but I wont sit here and print your papers which are taking 5 minutes to load on the computer.» I again said «Wow, you’re refusing to service me then…» and I put my hand out to take my USB drive. He gave it back to me and asked if I wanted my one sheet, and I told him he could keep it.
I went to fedex, and printed all my sheets without ANY trouble loading (literally it was like loading a web page, 20 seconds to load) and went back to the UPS store a half hour later.
The man was so busy watching TV. He looked at me and said «What can I help you with now?» And I told him I wanted his name, and a phone number of his supervisor or manager. He got all huffy and red in the face and asked me why — and I told him I wanted to call and speak with them. He again, asked me why, and I said to him I wasn’t there to argue or answer his questions, I was there for information. He had the nerve to point his finger in my face and tell me he didn’t care what I was going to say as long as I told the truth. I told him I didn’t need his attitude when I wasn’t looking to speak with him, all I wanted was the two pieces of information. He proceeded to tell me he didn’t have an attitude, I did, and that two customers had mentioned my attitude in the store after I’d left. I told him I’m not the one on the clock, and that those customers of course felt like I was being unreasonable because THEY were being serviced, but if they were in my shoes they’d be pretty upset too!
**Called and logged a formal complaint against this location
I know this isn’t a food service store, which is where I like to post my reviews, but service for me ANYWHERE will make or break you — and unfortunately he made the wrong decision by telling me my money wasn’t worth his time — he told me my needs weren’t worth it. He is in the wrong industry.
**** Also note how all the reviews for this location are 1 starred… hmmmm coincidence?

Listen to the other reviews. They are correct. My wife brought in a box to send out. The woman was completely rude. Absolutely no customer service at all. Do not go here.