Mattress Firm

Edmund Vega is my salesperson right now and he’s super great. He’s very informative and isn’t pushy. He was able to balance out the needs of myself and another customer very well, while still being very accommodating. I’m much more pleased with my experience here than I thought I would have been. I will definitely be back because of him.

We felt we were SOLD SOLD SOLD on FEATURES and SERVICE, but we were sorely disappointed. Let it suffice to say, that they up-​sold us on a better mattress and motorized frame and when finally delivered did NOT fit our frame appropriately (salesperson Jackie — in our particular experience and opinion she is smooth salesperson, but does NOT really seem to know the product well enough — our experience was that she is polished but woefully underpowered on what mattress and fittings will work in your particular situation). After the delivery people literally stuffed the mechanical bed system into our frame, the frame was too low, and not supported correctly, while the delivery guys (3^rd party, NOT affiliated with bed company!) admitted that this «happens a lot, the sales people never know what happens or how the product does or doesn’t fit» as they stated. The store offered to install higher legs and shipped them to us and then never installed, they said «we had waited too long», although in our experience they are difficult to contact, communicate with and get results. It seems to us that once they sold us on the bed and frame etc. they didn’t want to know us.
There are a lot of reputable places to buy mattresses and frames out there, now we wish we had chosen another.
Salesperson represented that she had been there a long time, but after the fact we got the impression that she was transient, like a lot fly by night organizations in the storefront strip mall bed business…
It’s difficult when you feel like there is no «care» after the sale. Very, very disappointing and frustrating.

My girlfriend and I bought a mattress at this location. Once the mattress arrived it definitely didn’t feel like the one in the store. Sleepys urged us to break it in for a month or two. It didn’t get any better. After about 6 visits to the store we finally decided on a replacement. As the charges were being explained the salesperson came to a $ 150 restocking fee. She said this was for them to pick up the existing mattress and take it to the dump. I stopped her and asked why couldn’t I just throw it out for free. The story changed. Now it was a fee to recycle the mattress. I emailed customer service and explained this. I was willing to allow them to respond prior to giving this review, that was 2 weeks ago. Nobody bothered.

I heard several commercials on the radio and saw a billboard for Sleepy’s, so we put it on the top of our list when we headed out to shop for a new bed. This activity ranks right up there with shopping for a car, with past experience of bait and switch and high pressure closing.
Our experience at Sleepy’s couldn’t be any different. Our salesperson, John, was very professional and stated he was there to help educate us, which he did. We tried several beds and pillows and finally we selected what worked best for us.
The bed arrived the next morning and Fernando and Richard did a very thorough job of explaining everything after the installation. We got an electronic base, which required a bit of education.
So far, so good with the new bed. I can say that the sales process and the delivery were well done.

Wayne gave us excellent customer service and amazing prices that didn’t beat our budget!

Wonderful Customer Service! They don’t try and sell you a mattress they educate you and make sure your getting the best bed that fits you!
GO SEE WAYNE! Great person! I will be back for another bed!
TOP NOTCH SERVICE!
THANK YOU WAYNE!!!

Good customer service. 90 day payment plan with NO CREDIT. good for me considering im at 19 year old with no credit. We bought a king beauty rest for my 6ft 3 boyfriend… well worth it!