Algonquin Flower Shoppe

TERRIBLE customer service… yesterday my mom’s boyfriend ordered some flowers be delivered to my mom’s since she is sick… well my mom received a voice mail at 10:45 stating that within the half hour hour a package would be delivered and could she be home to sign for it or if that didn’t work please call them back… Well I get home from the dentist around 12:50 and the package has yet to arrive so my mother calls them back and asks about it status, in which they proceed oh well you didn’t call us back so we had it driven back to us, first off the message never stated if she didn’t call they wouldn’t drop it off it was vice versa, so moving on they say alright another delivery is set for cary we will bring it by around 2 and it’s 1 pm when this phone call takes place … so my mother and I wait and do a few things around the house to pass the time before running errands and before you know it turns 3:15 so I’m getting frustrated and my mom is too so she calls them yet again to ask about the status of the delivery and the lady from the store says, «well we called you and no one answered so we left it at a neighbor named Joe’s whose garage door was open who says he knows you…» well first things first we do not have a neighbor named joe, and secondly was their a missed call on my mother’s phone? NO! it was next to her on loud… so you guys screwed up and then proceeded to lie to my mother because you guys are pathetic to own up to your mistake… we had my mother’s boyfriend call and rectify the situation the only thing you guys alright was refund the poor guy but you best believe that we told him to NEVER ever use your company again. YOU SUCK!!!

Ordered Mother’s Day bouquet for someone special and was pleased to see that the picture the recipient sent me was like the photo of what I purchased on the website. The flowers were received on the day that I requested. Thank you !

I got Long stem pink roses from them for valentines day which you know was not cheap at all. they were so pretty I loved them! then next day when I came in half of them were dead! I called the shop and the put together a different arrangement of pink roses and we had to pick them up. and I loved those to but again the Next day i came in they were dead. Now I have had flowers next to these from target for almost a week and they were still alive and I only paid $ 5.00 for them. I again called them and they delivered this time another arrangement but again this only last a couple days. I have order from local shops before and have never had them die like this what a waste of money for them to last 1 day!!! I didn’t even bother calling again to let them know I have already replaced them 3 times prior. I was happy they replaced them but then the delivery driver told me that it was probably the door opening and closing or a vent which the $ 5.00 flowers were perfectly fine still. I would go elsewhere or even target cause they seem to last longer.

They helped my boyfriend pick out beautiful flowers for me on several occasiomns. Thanks guys!

My grandparents both passed away within a year of each other. We used this flower shop for floral arrangements at the funerals.
At my grandpa’s funeral, an arrangement had «grandpa» spelled out in foil lettering along one of the ribbons. During the private family visitation, we realized half of the lettering was gone, leaving just «gran» on the ribbon. I don’t understand how it went unnoticed.
We called the floral shop. They came out to fix the problem and it was resolved before the funeral home opened for public visitation.
We considered it to be a fluke and eventually forgot about it. So, when my grandma passed away nine months later, we used them again. Unfortunately, we had more problems.
Grandma’s wedding flower was calla lilies. So, we thought it would be nice if her arrangements during her funeral included the same flower.
When we arrived for the private family visitation, all of the calla lilies in the arrangement were dead. We spent much of the hour-​long private visitation trying to fix the problem before the public visitation began.
The shop did not have any more calla lilies, so they substituted them with a white flower, defeating the purpose of the calla lilies to begin with.
I can’t give Flower Shoppe one star because they were very apologetic and worked quickly to resolve the problems we had. However, we shouldn’t have to spend the majority of both private visitations asking a professional flower shop to fix problems they should spot before they send their arrangements not even a mile away.

I had a last minute request for a daddy-​daughter dance. They stayed open late and provided a wonderful corsage for the evening. Excellent service.

I have been using this florist for a long time and have never been disappointed. The flowers are always fresh and the arrangements are beautiful. Also, the people on the phone are so nice and helpful. I definitely recommend choosing this florist the next time you are in need.