Sleepy’s

At this writing, my wife and I are in the initial trial period of determining whether the bed we have purchased is going to work for us long term. I won’t bother with the bed details/​specs. Rather, I want to comment on the customer service that we have received from Keith the store Manager. Personable, very knowledgable, posed the proper questions to get my wife and I directed to several options — hardly the most expensive beds in the store. Keith gave us a few options to consider. He did not hover over us as we tested each bed (let’s face it, you have to lie down on a bed for awhile to get some feel for it — kind of an awkward exercise) and was prompt in addressing our questions as they arose. We did not buy that day but returned a week later with a decision. Keith has been excellent to work with so far — we are going to give this bed the 30 days required to make sure it is right for us. Keith has presented in writing the easy terms to exchange/​return should we decide that this bed will not work.
Be sure to speak with Keith when you visit Sleepy’s. You may or may not find the bed that you are looking for but you are guaranteed a pleasurable, no pressure experience. I will update this review when our final decision has been made.

My husband and I dealt with a very rude salesman at the store. We made it very clear that we were just looking at mattresses and had no intentions of purchasing one that day. The salesman would not leave us alone and continued to pressure us into making a purchase. He seemed depsarate and and attempted to throw in a deal of $ 100 off. We asked about a frame being reduced price, in which he accused us of «wanting everything for free». I have never felt so disrespected by a sales person at any establishment. Enter at your own risk!

Don’t deal with them. They promise to deliver and put the mattress in place and then they deliver a frozen mattress and tell you it is your problem to carry the heavy mattress up the step. The deliver people don’t know how to program the remote controls and the company is a disaster.

We were looking for a firm mattress, and Mr. Keith Boleyn took the time to let us try every firm and extra firm mattress in the store for the best fit for us, explaining us everything for buying the perfect mattress for our sleep type and for our backs. Great customer service, and good price for the mattress.

I received a message from Kimberly instructing me to send an email to their customer service account. I contacted them and they resolved my issue. The rep that contacted me, Karen, was really sweet and helpful.

We were looking for a mattress for our son and told the salesman Keith that we wanted a firm mattress. Keith showed us all the firm styles and explained the differences to us. When we told him some of these are out of our price range, he said «no problem, take a look at these». He showed us the mattress’s we liked and could afford and let us make the decision. Keith was very knowledgable and was not pushy. Everyone hates a pushy salesman no matter what you are buying. Thanks Keith for a great experiance.

We went to the store to find a good mattress for our son and ended up purchasing 2 beds – one for my husband and me too. The salesman (Saeed) offered us a great deal to buy two and it was time to replace our own mattress anyway. They are willing to bargain which made me happy. I LOVE our new beds. I wasn’t familiar with all of the brands, so we took our time to find the right comfort level. The delivery team was great too, and they moved around the furniture as needed to help us set up the beds exactly where we wanted them. This is my second time buying a bed from Sleepys and I recommend this store.

I ordered a low profile split queen box spring from the Sleepys store in Kingstowne on Monday. I paid extra for delivery and for removal of the old box spring on Wed. Delivery team showed up on time on Wednesday. Unfortunately they had only one half of the split queen box spring. Calls to Sleepys resulted in an extra charge of 48.00, saying that I didn’t order two. I disputed this (does anyone ever order half a box spring??) but needed to have this done and agreed to pay. Delivery for the 2^nd piece was scheduled for Friday. The team came on time and brought the 2^nd piece. They refused to take away the old box spring saying they didn’t want to hurt my walls. I pointed out that the old box spring had been delivered several years ago without damage to the walls, but the driver said as an independent contractor, he’d be responsible for damage. We called Sleepys and their only solution way to refund the 15.00 removal fee. I am left with a box spring in a narrow hallway and no idea how to get it out. I knew it wouldn’t be able to do this by myself – that’s why I contracted out to professionals. Unfortunately, it appears that Sleepys does not conduct business in a professional manner on any level – from ordering to delivery. By far and away this was the worst retail experience I have ever encountered.

We had gone to a mattres discounters in the area and had the sleazy, pushy, and rude salesman and ended up walking out in less than 10 min.
Sleepy’s in Kingstown was a completely different experience. Saed helped us and was fantastic. We had done our research prior to starting our mattress shopping and also talked to our chiropractor as both my husband and I have been experiencing back problems. Saed was very knowledgeable and gave us space to try out the mattresses and walk around the store… he didn’t hover over us and was very nice to work with.
The delivery was completed without issue and professional. They careful to handel the mattress with care and ensured we were happy prior to having us sign the delivery slip.

#153
I had recently moved, and had been sleeping on an air bed for two weeks when my wonky back just couldn’t take it anymore and I had to buy a real mattress!
This was my first time purchasing a quality mattress, so I wasn’t sure what to expect from the whole sale experience. Was it going to be as unpleasant as visiting a used car dealership? Or would it be as pleasant as spending a day at the farmer’s market? Fortunately, thanks to the service I received from Brian McGee, it was much more like the latter.
He was patient with me, and really tried to guide and educate me to the mattress most suited for my wonky back. Instead of pushing me to the mattress with the highest price tag, it was apparent he had my financial interests in mind. I must’ve walked around the store sleeping on mattresses for two hours. And, then, I returned a few days later to sleep on more mattresses and narrow down my choices before I settled on a Stearns & Foster mattress.
Brian was a pleasure to deal with from beginning to end, and I would highly recommend prospective mattress purchasers to deal with him as well. When we were discussing mattress delivery options, he even graciously offered to help me deliver the mattress himself during his lunch hour; this was after the transaction had been completed! That kind of generosity can’t be just taught; it’s natural.
The Stearns & Foster mattress is a pleasure to sleep on.

Sleepys is a very shady company. We purchased a mattress from them and during delivery the mattress was badly abused in order to make it up the stairs. I called Sleepys afterwards and they said that the mattress can be folded and twisted, etc. I spoke to someone in the industry and they said Sleepys was being dishonest as this was not true. Only specific types of mattresses (ie: memory foam) can be folded, pulled, twisted, etc. The mattress turned out to be defective but it may be because of how it was abused during delivery. Sleepys would not replace the mattress even though one of their inspectors informed us the mattress was defective and were recommending replacement.

My fiancé and I had a warranty credit from a previous bed that was purchased from Sleepys at the Pentagon City location and deemed defective. We only had a small window of time to use the credit and had recently moved to the Alexandria area. We went by after work and met with the lone sales associate, Brian. Brian was an honest, straightforward salesmen who could not have been more helpful if he tried. He was personable, friendly, and trustworthy. He wanted to make sure we got a new bed that fit our needs since we both have back issues. He was extremely knowledgeable about mattresses and only showed us ones that he thought we’d like. We both walked out of there feeling great about our experience there and I would HIGHLY RECOMMEND Brian to any friends or family.
Honesty and integrity are a tough thing to find in this day and age, but for us, we definitely found that at this Sleepy’s location with Brian.