Self Storage Plus

If I could give zero stars, I would! If you are considering using Potomac Yards Self Storage Plus… DON’T! I will be telling anyone and everyone to stick clear of this facility. I was a tenant at self storage plus for almost a year. 6 months into my lease I opened my storage door to find a dead mouse AND fecal matter everywhere… in my couch, on the floor, on top of boxes. I contacted the management office and they agreed to take a look at the unit and clean up the dead rodent. Upon meeting with them, they insisted they would take appropriate measures to ensure my unit was more protected from these rodents. Because I was living out of town, I wasn’t able to go and check on my unit often, but I had faith that the management company would be honest and stick with their word on beefing up the protection. Upon moving out a month ago, I opened my unit to find mouse/​rat feces everywhere once again… complete with live mice running around through my belongings and urine stains all over my boxes. I video’d the scene for evidence going forward. I was very careful to follow all of the rules and regulations set forth in my lease agreement; i.e. not packing and storing ANY type of food or products for consumption. In fact, I threw everything out in my kitchen prior to packing up my belongings for this very reason! I understand that rodents are notorious in self storage facilities and that’s just part of the territory, so I attempted to give Self Storage Plus the benefit of the doubt. That was until I overpaid my rent for the month of June and was treated extremely unprofessionally. I was no longer a tenant as of May 31^st, and the rental amount was automatically deducted from my bank account via auto-​pay to prepay for the month of June. Since I was no longer using the storage unit and had given my notice to vacate on May 18^th, I contacted the office to initiate a refund for the month of June. After several back and forth phone calls and practically having to pull teeth to talk to the property manager, I was told VERY unprofessionally that I would not be issued a refund for the month of June. To make matters worse, my unit has already been rented out for the month of June, so they are, in fact, receiving DOUBLE the rent money on a unit… a unit for which I’m not even actively occupying and haven’t been since May 31^st. Needless to say, this process has been extremely frustrating. Spare yourself the frustration and torture and stick clear! I’m fortunate to have a relative who can provide legal counsel, so I WILL be using his services to clear up this matter.

Very nice facility. Much less expensive than many of the other big names. The best part is the staff. Habib is wonderful. He is very kind and will work hard to be sure you have the right space for your needs. He understands that moving can be stressful and that you worry about your stuff. I know my things are in good hands. So if you choose self storage plus, ask for him!

So they’ve done it again! I just got another letter that said «It’s been a few MONTHS since we’ve raised our rates…» My rates have now gone from $ 159 to $ 171. Maybe all storage places are like this but BUYER BEWARE!!!