Rosa Guerreiro, OD

My husband and I have both had good experiences at this office. We see Dr. Nguyen and love her. She is smart, energetic and seems to care about her patients. This office is located in highly populated area of Alexandria, VA so it seems to reason that it is busy. However, we have never had to wait beyond our scheduled appointment time.

I’m so disappointed in the myeyedr of Alexandria office that Dr. Guerreiro has chosen in Alexandria. I scheduled an appointment 2 weeks prior to my visit.
Upon arrival was told that I was going to have to wait «at least 30 minutes» or longer before seeing the doctor because they had several walk-​ins. When I shared with the office that I had another appointment in an hour and a half, I was told that there was no way I would make it. I understand the benefit of offering walk-​ins, but it doesn’t take a rocket scientist to figure out that you ask the walk-​ins to wait and accept the scheduled appointments first.
To make matters worse, Dr. Guerreiro walked by and heard the conversation… and said, «come back, I can see you right now» (which would have been at the time of my appointment). But, the office staff stopped her and said no… they did not do the pre-​work with me. Seriously… the doctor can’t do a quick blood pressure check??? She DOES have the medical education and I’m certain she could have handled it.
I tried to reschedule in the next two days I had left before traveling for work, but I was told there was nothing available. When I explained to the staff that I could not reschedule again until June because of my work, they basically told me that I should look elsewhere. They didn’t even flinch or try to persuade me to stay when I asked for a copy of my prescription and paperwork from the file.
I really enjoyed my first visit with Dr. Guerreiro (which was at a different office) and thought I had found a good eye doctor to stick with. Unfortunately, she has lost my business because of the poor office staff that she chose to handle her patients. She should fire the office manager and train her staff on how to retain customers. They had NO interest in keeping my business.
Although Dr. Guerreiro seemed to be a good eye doctor, I advise others to NOT go to the Alexandria myeyedr office on Duke Street. The staff is horrible!

I have been going here for the last 6 years and I have never had a bad experience. I travel from the Maryland area to make my appointments. Dr. G. is great and i have never had any problems or complaints. She lets me know everything she is doing and makes the visit very pleasant. I wish all my Dr. appointments went this well!

Went here since I didn’t have time to go to my regular ophthalmologist for a full exam, but really needed new contacts. It was fine for optometrist. I will continue to see my Ophthalmologist for eye health but when you run out of contacts and don’t have time to make an appointment then this is an okay alternative.
I agree with others that her receptionist isn’t the greatest.

I’ve been going to Dr. Guerreiro for over 5 years now. She’s great. Friendly, knowledgeable, and most importantly, fast. She speaks Portuguese and Spanish, and her assistants usually speak at least Spanish as well.
Maybe other people have had bad experiences the only time they’ve gone, and I’m sorry they did. But in the years I’ve been going there, I’ve had nothing but good experiences.

My family have been going to Dr. Guerrero for several years. She’s fantastic, and her staff is always very helpful. A great eye doctor — very knowledgeable and friendly. Great with kids.

I second the question, «is zero stars an option?»
First of all, DO NOT GO HERE!!! Dr. Guerreiro is not a good eye doctor or person, and she needs better personal hygiene.
I called before I went and was quoted a price for an eye exam and contact lens exam it would be $ 65 (as advertised). I thought this was a good deal because I had checked out places with similar deals in the immediate area.
I went ahead and got the eye exam and contacts. Dr. Guerreiro had terrible breath and smelled like spoiled fish. I’m not so sure she bathes regularly. When the eye exam was over I was hoping that I wouldn’t be in her close proximity much longer.
Once I got to the register to pay where it should have been $ 65 but they overcharged me to the tune of $ 125 or something like that. I was very upset about this and went into ForEyes next door to complain about this to them as well since Dr. Guerreiro was unreasonable. I had my wallet out on the table with my credit card out and the prescription and some contact lenses when I was at the desk complaining to ForEyes. This is where it gets bad, Dr. Guerreiro comes barging in the door and takes my credit card and the contact lenses I just paid for. I was pissed, she came back with my credit card and let me know that she gave me just the eye exam for $ 65.
I should have called the cops on her at that moment. I did go ahead and file a complaint against her at the Virginia board of Optometry. Also, I had the $ 65 of charges reversed on my credit card. She disputed it, but my credit card company sided with me. Next time something like this happens to me I am calling the cops immediately.

I’ve been going to Dr. Guerrero for eye care for about 10 years! She rocks!!!

Love this office!!! Easy to get to, easy to make an appointment, and they can speak Spanish, including the doctor. Made my grandmother’s exam a snap! I didn’t have to translate and she was so happy to be able to communicate with the doctor directly.
Next door is For Eyes and we found great glasses at a great price.
We’ll be coming back soon with more family members.

Is zero stars an option?
I didn’t make it to the For Eyes store to buy glasses because I ended up storming out of the attached optometry office. Rosa Guerreir runs the most unprofessional operation. It starts with the unnecessarily snippy and flippant secretary/​assistant and continues with Guerrier’s apparent lack of knowledge as to the scope of optometry procedures.
Over the past 8 years or so, instead of the «puff of air» test for glaucoma risk, I have been using the probe method. After flinching and failing the first puff of air, I asked the assistant for the probe alternative. She refused and when I told her that I have a history of bad readings (b/​c I blink to quickly) she replied, «So now you wanna be difficult and uncooperative because you don’t want to do the test. I see.» I continued rewording to explain to her the alternative I was suggesting and even asked if she knew what exactly I was talking about. Instead of helping me, she simply continued to be difficult and disrespectful.
When the doctor walked into the room, I asked her to please speak to her secretary about her rough handling of customers. I was not against measuring my pressures, I just preferred an alternative method. Guerreir, in turn, laid into me with an attitude of her own and refused to listen to me and offer at least scant customer service. I tried to explain to her how simple and reasonable my request was, but she was even more obnoxious than her secretary.
I eventually walked out and headed over to the For Eyes in Falls Church about 15 min away (444 W. Broad Street). I walked in and made the same request and had absolutely no problems. Actually, they had an even better method. Dr. Leonard Larson at Broad Street is awesome. Very professional and knowledgeable.
Comparing my experiences with the two offices, I realized later that the problem most probably was Guerreir was not aware of the procedure I was requesting. Hence her steadfastness. And her total lack of comprehension and irrational response. Given that, I appreciate Guerreir’s sticking to the script within her limited scope of knowledge. However, if she doesn’t know anything beyond the elementary first-​day-​of-​lab basics of optometry, I definitely don’t want her anywhere near my eyes.
Or yours.
P. S. I also had to spend time clearing things up with my insurance company afterward because Guerreir had filed a claim to collect money for the non-​appointment. It was eventually refunded. Shady business practices all around.

A friend and I had our eyes checked today and it was a nice experience.
It’s fairly inexpensive for an eye exam here compared to other places and the office is decent. The staff is nice and I really liked Dr Guerreiro. I’ll be coming back.
(Oh, and though I wasn’t a walk-​in, they do accept walk-​ins here.)