Paradise Flowers and Balloons

Ordered an orchid
That was delivered by this flower shop
Complete rip off
I ordered orchid for $ 122 orchid and they provided me a very cheap plant $ 20 a most
Pic of what they say they will send looks so nice
And send you something completely different.
Cheap metal pot
Way smaller plant
When I complained they still sent something else and it still sucked
I will ever order flowers again from here. I strongly don’t recommend shopping here
They will completely rip you off.
Your better off buying from a supermarket.
You don’t get what pay for!

Same experience as the other reviewers. Flowers arrived, not at all what my cousins had ordered for me, and nearly dead. First Paradise agreed to replace them on a given day. When they didn’t, I called again and was told that I needed to call the service from whom my cousins had ordered the flowers (
). It’s now six days after the original delivery. I don’t have flowers and my cousins don’t have a refund. I would stay away from this florist like the plague!

I’m writing this review for my friend, whose sister ordered flowers, a balloon, teddy bear, and chocolates as a same-​day delivery for a birthday surprise through «From You Flowers:»
«My birthday was this past weekend, it is now Wednesday, and my sister, who lives in England ordered a bouquet and gift arrangement to surprise me is STILL arguing with this company over their far less than stellar service.
On Saturday there was a harsh knock on the door and my friend (who is writing this) opened the door to a grumpy delivery man who said my name, then thrust a vase with a smiling sunflower (really cute) and box of chocolates into her hand, then walked off. I called my sister to thank her and she asked how I liked the teddy. I was confused, there was only a sunflower in a vase and a box of Russell Stover chocolates. Then she asked about the balloon and chocolate cherries, which I also had to report were missing.
So, she contacted the company (it was closed on Sunday), and on Monday, after another very harsh knock on the door (it woke up the baby on the second floor) a balloon (with an exceptionally short string) and a box of chocolate covered cherries were delivered. Still no teddy bear.
Now, on Wednesday, my sister has been told from the florist shop that the florist hand delivered the teddy bear to me, which they did not. After many e-​mails from my sister, they still insist that the teddy bear was delivered, and they refuse to refund any part of the same-​day delivery cost, even though it will have been delivered in 2 – 3 deliveries over different days. They also will not refund any part of the cost of the item even though it wasn’t as described and missing items. Whilst somewhat apologetic in an insulting way, they are completely unwilling to monetarily rectify the situation.
Should they rectify this, I am happy to edit my review to reflect a more positive outcome to their really crummy service and lack of professionalism. Until then, avoid. this. florist. (and subsequently „From You Flowers“ who hired them) As my sister has pointed out, America is known for having exceptional customer service, but this experience has been something that one should expect whilst living in China– I should know, I’ve lived there, too.»
If we could give no stars, we would have.
UPDATE: as of Wednesday at 10:15 am, a $ 1.99 refund has been offered.
UPDATE to the UPDATE: as of Wednesday evening, the «From You Flowers» company manager offered to refund the same-​day delivery charge and cost of the undelivered teddy bear after implying we were lying about the teddy bear not being delivered. Whilst insulting, I’m glad that the money is being refunded; however, I would still give this florist no more than ½ of a star.
A FINAL NOTE: I called the florist (instead of «From You Flowers») to ask about the delivery of the teddy bear and why it had been reported as delivered when it wasn’t, and despite having their information on the delivery slip from Saturday, they said they had no knowledge of or record of the order.

Ordered flowers through FTD and the flowers were delivered on the wrong day and different from what was requested. When I called, the phone rang for a long time before someone picked up. Even though their web site says they will give a refund, they don’t if it’s ordered through FTD. Unfortunately, FTD won’t answer phone or respond to emails. It’s pretty clear it’s this florist’s fault but they will only offer a replacement and that’s not good enough.