Merchant’s Tire & Auto Centers

Xavier was very knowledgeable and helpful. His team is very professional. The close to 9pm so very convenient.

Never come here, it took them almost three hours to install 2 tires and a wheel alignment. Then they tried to scare me into buying new tires by saying my others were «terrible». I’m not car savvy and they took full advantage of that, when a male friend took a look at my bill he noted that I was charged for services that were not necessary that ballooned my bill up to almost $ 320, for two tires. Not only that but after that the front desk guy took forever to complete my transaction. Just don’t do it to yourself. Go somewhere else!!!

Terrible place. They tried to rip me off; said something was wrong with my axles or something. I always get a second option from my mechanic, who said nothing was wrong. Years later, still nothing wrong with that axle. My car’s driving fine. Slow service and really don’t like how they tried to rip me off by making replace something that didn’t need replacing. I don’t know how this place is still in business.

I came in at about 7 pm and was helped immediately. They brought me to the back to choose which tire I wanted on my truck and were very helpful. They didn’t have the exact tire size I needed (my wish list was an off road type tire, not popular in DC) and they ordered them and had them the next afternoon. They had a buy 2 get 2 deal which made this option cheaper than any other place I looked at and it included a warranty. I’ll come back again.

I’m very disappointed by my most recent experience with Merchants. I had a coupon for an oil change along with a battery check, fluids check, and tire rotation. When I picked up the car they assured me that all those elements were completed. I have had a slow leak in one of my tires so I was going to use that as an indicator to see if the tire rotation really happened. Come two weeks later when my tire light comes on I realize that the tires were never rotated as the one with the leak is in the same location. I called the store to explain this to the management and there was no apology. Will never go back. How hard is it to follow through and complete all tasks I paid for?

Employees were friendly, came in for an issue with my tires. Immediately showed me the problem and set me up with new tires. However, they told me it would be 1 hour to get new tires put on but it took them two hours and 15 minutes.

I am upset with myself for not paying attention with the ratings on this establishment. We compared prices and deemed this place cheaper than most.
Guess what? We get what we pay for. The service is super slow. They called around 3pm to notify us that the vehicle is ready. Due to traffic and other issues, we weren’t able to pick up the vehicle until 8 pm. We literally waited for half an hour before getting serviced.

Absolutely horrible, I agree with Christopher G. They do not value your time at all. Came In To get an oil change at 11:45 am. Said they were busy but would call me when it was done. At 4:45 I was fed up with waiting and called them. Obviously my car was ready. But I waited 5 hours with no call from the shop. On top of that my car was filthy with grease and my floor mats were heavily soiled. They lost a customer today. Poor service and poor management. They need to get it together. Too bad I won’t ever come back.

I came here back to back days. 1^st to get my wife car done for emissions and safety and mine the next day. Both days it took over 20 minutes for anybody to acknowledge me. So today after much waiting I final said something to an employee.
They told me it will be quick around 45minutes. So I told them I will go to the gym and come back for it. So I walk to the gym and got a full workout in and walked back. (Approx 3hr). I told them I here to pick up my car. The employee told me that they just started working on it. No phone call to tell me of a delay. Horrible service

I am utterly disgusted. I made an appointment to get servicing done on the car. Alignment, 2 new tires, oil change, and state inspection seems to take nearly 3 hours. What’s the point of making an appointment if they are going to keep you waiting for hours on end? Not to mention the attendant checking people in keeps answering the phone forcing other patrons to wait. Poor staffing seems to be a big issue at this location as well as Duke street. Your time isn’t valuable here!

Just stopped in cause I am new to the area (from SD) and just bought a FRS and was concerned for snow tires. Michael the manager was working and helped me out. He actually was really honest with me an said my tires are good for snow and mud! He could have lied and I would have bought wheels and tires today but instead he was honest with me. I will be taking my other car there since I know they are honest and not trying to make me spend spend money when not needed!

«A couple of days ago I went to have a „free evaluation“ to see what was wrong with my car. It always seemed to chug along. So I waited about 45 minutes to get my evaluation and when they came out, they told me that something was wrong with the transmission. Shortly after I left their parking lot, I noticed that my car bounced after every bump in the road as if I was riding a horse! I don’t know what they did but it ended up being that the spark plugs had to be replaced not a problem in the transmission… DON’T GO TO MERCHANTS! You have been warned.»

I am getting a set of tires for my car trailer and have been waiting for an hour and half watching these guys waste time grab butt an joking how does this place make any repeat customers

DO NOT DO IT! DO NOT COME HERE!
5p appointment. 5:07p arrival. 6:50p departure.
A little over 1.5 hours for an oil change. I finally go to pay. They did not rotate the tires, which is included with the oils change. Meanwhile, some one comes in to buy one new tire and they are in and out before me. TERRIBLE!!!
Of course I wait longer for the tire rotation, because I need it done, have already paid for it, and don’t want to come back.
NEVER AGAIN!!!

I’m sitting at this place right now. I had an appointment for an oil change and arrived a couple of minutes early. That was almost an hour and a half ago.
I booked the appointment online, where it says that it includes tire rotation. They *finally* say they’re done, and I’m looking over the receipt, and it says «TIRES NOT ROTATED». WTF? I ask the guy about this, and he said that the tire rotation must’ve been unselected online. I double checked the website, and there isn’t even an option for that.
Now, I’m being held hostage while my car is getting the tire rotation it should’ve gotten during the 1 hr 15 minutes it took to do a simple oil change…

Recently took car in for repair of slow leak in tire, tire rotation, recharge of AC and oil change. The didn’t do the AC work and didn’t bill me. They didn’t rotate tires. They billed me for repairing tire but I saw no sign that they did the work or if they did, they were unsuccessful. I’ll have to check on the oil level because they reported adding 2 quarts more than the capacity of the engine.

I had front rotors, 4 brake pads, and brake fluid replacement done here a month ago. They charged $ 800 which is about $ 200 over what Goodyear would have charged.
Afterward, my brakes were constantly squealing. I mean fingernails on a chalkboard squealing at every light. I went back and they said that new brakes always squeal when they are being settled in (not true) and they would just «get the brake dust off». This did nothing. The brakes still squealed.
Went back the next weekend and again insisted that there was a problem and I needed them to fix it. Anthony (the manager) said that there was apparently some defect and that the brand new pads had already scored the new rotors. He said they would do it all over again and give me the «premium» pads this time.
Within days, the brakes were squealing again. This time I took it to Goodyear and asked them to inspect the brakes and let me know if anything was wrong. Apparently Merchants had:
— put cheaper pads on the rear than on the front
— not turned the rear rotors
— installed the front pads «dry» which resulted in them already scoring into the rotors within a week, again
I had to pay to have Goodyear completely redo my brakes. They no longer squeal.
Bottom line: Merchants ripped me off, used cheap parts, and did a shoddy job THREE TIMES in a month on the same complaint. And, oh, they put my safety at risk by screwing up brakes.
DO NOT GO HERE.

I’ve been getting oil changes here for the last few years. The service is good and they’re friendly. One time one of my tires popped. Merchants had a deal where if you buy 2 tires, you get two for free. That also came with a year of wheel alignments. I’ve finally moved away after a free year of wheel alignments. Also love getting a synthetic oil change, note that you can drive for more miles in between oil changes when you stick with synthetic.

10÷16÷14 I came in because I had a flat tire and the service I got was awesome! The associates talked me through all of my options and then I was driven to work and picked up after work! Both gentleman that drove me up were awesome and friendly.
I got a great deal for less than $ 900!
10÷21÷14 I am currently sitting at work waiting for a tow truck. Last week when I decided to buy three new tires (and got the fourth one free) I thought I was getting a deal! In addition, I had them check my engine oil to see if I needed a change. I guess they CHANGED my engine oil. Since Thursday, my car has not excellerated the way it usually does — I have to really step on the gas and even then it take a few seconds to even get up to 20mph! Yesterday, my check engine light was on and I figured I’d take it back to them to check out why. I didn’t get the chance. While on was on street in front of my job, all the lights in my console turned on and I felt like my cars engine was not working! I was so scared! I had to turn my car off and turn it back on!
I don’ t know what Merchant Tires did, but I am NOT happy. After I take my car to the Nissan dealership, I will be making a visit back to Merchants to have a word with their manager.
Update 10÷24÷14
The issue with my car not starting had nothing to do with my oil change. It was just a coincidence. The dealership cross checked and I am happy with their answer.

Customer service is awesome. I got a computer warning that my tire was low. I stopped by to have it checked out. The gentleman there checked it, filled it with air, and sent me on my way within minutes! I offered him a $ 5 tip for his time and he passed with a smile! THAT will bring m, e back to Merchant’s should I have a service need! Thank you very much!