Batteries Plus Bulbs

5-​stars, 10-​stars, 1 million stars.
These folks are fantastic! My best friend told me so. My trainer told me so. Now I know it.
For years I’ve struggled with replacing the batteries in my heart rate monitor and sensor. I know the pain of trying to get those little discs out only to find that 3 of the 4 in the pack you bought are dead. So when they died this time, I said no more.
I popped in 20 minutes before my workout with my trainer and made it to my appt. in time. They replaced both batteries — even checking to make sure that the replacements were good — and sent me on my way. I was happy to see that the technical tools I used — a nickel and a micro screwdriver — were the same ones utilized here. But so much nicer having someone else do it in a fraction of the time and deal with the frustration of dead «new» batteries.
Money well spent!

Went to buy a 6 volt lantern battery… Picked inexpensive generic and at the register the price was $ 7 instead of the $ 4 posted. Complained; was told that they need to update prices. Thought, oh well, I’ll spend the extra buck and buy the name brand alkaline instead as is was only $ 1 more ($ 8) At the register it rang up at $ 11. After complaining that posted price was wrong again, received same story but no offer to make good or compromise. Left the store without buying anything.
I can easily understand prices being outdated and would not have minded (too much) prices off by 5% or 10% but by 30%+ on multiple products? Really? And no attempt to work with the customer?
I won’t be shopping at this store again.

Caveat Emptor: Please do not go to Batteries Plus Bulbs in the Bradlee Shopping Center to have a watch battery replaced. Last evening the store clerk broke the stem of my nice watch while replacing the battery. I took the watch to a jewelry store today and it will set me back $ 75 to have the stem replaced. The clerk at the jeweler (B and C) in the same shopping center said they get a lot of customers for watch repairs after Batteries Plus damages the watch while replacing the battery. Stay away from this store!

I went to Staples, then Best Buy, and finally Amazon to find a battery for our cordless phone at the office. The Amazon battery didn’t fit right when it arrived. Someone mentioned Batteries plus. I went and the owner instantly found the correct battery for our office phone. He was incredibly friendly and I spent a long time afterwards talking to him about light bulbs and the changes going on between incandescent vs LED bulbs etc. He was completely knowledgeable, professional, made great suggestions for slowly switching over and even told me about an upcoming bulb sale in August. I could tell he took great pride in offering great service to his customers. I will definitely be back for bulbs and batteries at the Bradley location in Alexandria

I walked into Batteries Plus for the first time with a picture on my phone of a couple lightbulbs I needed replaced. As I scrolled my phone searching for the photo, I heard one of the employees say «I’ll go and help her while you finish him up». I didn’t really think that the employee would come over to me within 15 seconds of walking in and ask me how he could help. He was attentive with finding the bulbs I needed, friendly, and offered some additional tips on energy savings. I appreciated the excellent customer service and will return for sure.

Good selection of batteries, chargers and bulbs. The younger rocker guy that works behind the counter is very knowledgeable. They’re slammed late in the day so I’d recommend going in earlier. They also repair iPhones, screens/​backs/​audio problems. Receiver/​speaker problems run around $ 45 bucks, back replacement is $ 30, and a screen replacement is $ 120. He broke down the screen and labor costs. Not bad, but I’d just have the phone replaced by insurance for $ 150.

To sum up this long review: Batteries Plus, broke my perfectly working watch and lied to me several times. They were also very disrespectful.
When we lived in Fairfax, my wife and I would take our watches, and other appliances to the Batteries Plus in Fairfax. It was convenient, the service was good and it wasn’t expensive. We moved to Arlington recently and sought out the closest Batteries Plus: this one in Alexandria.
I have used Timex Ironman watches for decades. They last a long time and have the types of timers that I use for exercise and other activities. My newest Ironman was showing signs of a dying battery. When switching modes, the display would fade a little bit. I decided to get a new battery now, rather than wait until the old one completely died. The day before I took it to Battery Plus, I had a workout at the gym in which I used the interval timer and the standard watch functions. The watch was working perfectly.
The next day at BatteriesPlus, a young man took the watch and proceeded to open it up and change the battery. Later, from the manager, I learned that he was a new part-​time employee. He did not check whether the watch was working before working on it. After working on it for quite awhile, it was deemed finished and given back to me. Before paying, I pushed a few buttons to make sure everything was functioning properly. The buttons for changing modes and setting times would not depress anymore and would not work. The young man took the watch back and went to work on it again. We stood around waiting for quite awhile. He told us that there would be another employee showing up at noon who was better with Timex’s. We could go home and they would call us after he got to work on it. So, we went home.
Early in the afternoon, Batteries Plus called. Another young man on the phone said, your watch is working now, you can come and pick it up. I drove all the way back to the store. But, when I tried the watch, it was exactly as before. The buttons would not depress nor work. At this point, another young man began working on it. He also told me that the watch had been broken when I brought it in. This was the first of many times that the employees of Battery Plus told me this lie.
Again, I waited in vain. After awhile, this employee gave up too. He said that there would be yet another man who was more knowledgeable who would be in the store the next day. I ask what they would do if they couldn’t fix this watch that had been functioning perfectly before they broke it. He said something about the store having insurance for such things. I made sure they still had my contact information and left.
The next day came and went. No call from Battery Plus. Early the next day, Monday, I called and asked to speak with the manager. When I started describing the situation to the manager, the first thing he said is «That’s not what I heard…» He told me that the story in the store is that I brought them a broken watch. I told the manager that the watch had been working perfectly and everything else that had happened. The manager said that they would send the watch to a main office where it would be looked at and determined if insurance would be used to reimburse me. He said it would take a couple of weeks.
Since I wasn’t expecting to hear anything for awhile, I was surprised when the store called me the very next day. It was the second young man who had worked on my watch. «We have fixed your watch. You can come pick it up. Your watch was missing two springs. It was that way when you brought it in. But we went and fixed it anyway.» I was angry that, once again, I was being accused of giving them a broken watch, but I kept that to myself and agreed to come pick up and pay for the watch.
At the store later, again the young man started telling me how the watch was broken when they got it. I asked him how he could have known that since he wasn’t even at the store when the first young man started messing with it. Of course, he didn’t have anything to say to that. I checked the watch out before paying. The buttons seemed a bit stiffer than before, but they worked. So, I paid and took my watch home.
Too bad I didn’t actually test out the time function all the way. It wasn’t until I was at the gym two days later that I found out that, now, the beeps for the timers and alarms no longer sound. I considered that, perhaps, they had been turned off and I could find out how to turn them back on by downloading a new manual.
I downloaded the watch manual from the Timex website, but there is no way to turn off the alarm beep for the timer functions. (There is a way to turn an hourly chime on and off, but that is something different.) I did further internet searches, but was unable to fix the watch.
At this point, I’m just going to order a new watch. BatteriesPlus has lost this customer.

I was in need of a battery for my cell phone and unsuccessfully tried my cell phone service carrier. Batteries Plus was among the places I found in this area through my search engine which carried cell phone batteries. i emailed the store to find if they had the particular battery I needed, and I received a response back almost immediately. Not only did they have the battery I needed, they held it for me until I was able to make it over. As soon as I walked into the store and mentioned the battery, they remembered me by name. They are knowledgeable about their products, service is great, and they have a good selection of other accessories, including light bulbs and items which would be handy to have around the house. In this day and age with all the electronic items we all have, this store plays an integral part in keeping these things running. I will definitely be back!

JP was knowledgeable and friendly. The store stocked the battery (prepped and charged) I needed for my Vespa GTS Super. I was back on the road in minutes.