Annandale Women & Family Center

Shockingly incompetent office staff. My doctor was amazing, which is the only reason I stayed as long as I did (I won’t mention her name because I don’t want to associate her name with this terrible practice) but their complete inability to manage something as simple as NOT losing my EKG results (then lying to my face and saying I told them I didn’t need one) forced my hand. One incident of many. Maybe they’re better at managing their beauty services but their inability to manage their medical practice is staggering.

I started going to AWFC in 2006 and continued to come here even after I moved to Hampton Roads for a couple years. Now that I’m back in the area I am thrilled to be back there regularly. Both my OB/​GYN is there and my PCP and they’ve been instrumental in helping me get and keep my health on track. I can get prescriptions and referrals easily and I’ve never had to wait an inordinate amount of time for an appointment. I have never felt shamed or slighted for any concerns that I’ve brought to my physicians here. The entire staff has been nothing but friendly, kind and caring. It’s a shame other people have had bad experiences but all I can say is that you get what you give. I love this place and will continue to go here as long as I’m within driving range.

DO NOT GO TO THIS PLACE. I needed a primary care doctor and two friends who use it for the Ob/​Gyn services recommended it, but I am shocked at the lack of professionalism and timeliness. I went in with some serious health concerns and pain. I was attended by a women shadowing first. She did decent job listening to me and taking notes. The the doctor interrupted saying «are you almost done? We have other patients.» It felt very rushed.
Then the main woman came in and completely disregarded my concerns as being «the weather» causing my pains, but reluctantly decided to do a blood work up just in case. Then she asked me about my family history and I told her I wrote all I knew on the form I filled out in when I arrived, she said «Oh, I didn’t read it.» WHAT?! Outrageous.
I called 2 days after my blood work to follow up on results and I was told they were in, but the doctor wasn’t in and would call the next day. I didn’t hear. So I called back. Same thing. And another two times. The last I demanded to talk to someone in charge and «no one who can help is in the office.» It is now TWO WEEKS LATER AND I STILL DO NOT HAVE MY RESULTS.
I will be filing and formal complaint on this practice.

One of the best places I have gone to!!! I’ve been going there for my laser for the past 6 months now and I have nothing but good stuff to say. Simren who does my laser is phenomenal. Knows what she is doing. Super patient. Always works with your schedule. And the price is unbeatable. I am not the only but 4 of my other friends who go to her for laser can vouch for her. For a affordable and experienced laser experience don’t even think twice about it. Go to Simren!!! You gonna love it and love her! :)

My rating is in reference to the lack of help and acknowledgment i received from the front desk receptionist. This low rating should not reflect on the gynecologist because i honestly didnt even get a chance to meet with her, even though i waited an entire hour past my appointment time to do so.
The front desk receptionist was rude and inattentive! She barely let me get out the word «Hi!» before directing me to sign in and take a seat. At most, there were 2 other women either waiting to be seen or checked out, so it wasnt busy at all. But for no significant reason, i was left unattended for 45 min past my appointment time (not including the 5 min i came early to fill out paperwork). I even heard the gynecologist lecture the receptionist of her malpractice as she requested to know why the next patient hadnt been sent back to the room yet. Thats when the only other woman sitting in the waiting room was sent back. I wasnt called up until the next patient signed in, whose appointment was 45 min after mine. I was extremely furious as I watched the nurse call back that woman before me. I went up grabbed 3 forms from the lady at the front desk and rushed through them in attempt to be done with it all. But as if i wasnt put through enough by being forgotten .she made it impossible for me to even meet with the gynecologist.
Im uninsured at the moment, so while making the appointment (over the phone), i was sure to ask the receptionist of the cost for self pay patients. i was informed that it would be $ 200. What i was not informed of was that they DONT accept any major credit cards or dedit cards. She refused every card i tried to give her… my american express and visa debit card. She then said «we dont accept visa, mastercard or american express; would you like to reschedule?» — This would have been vital information to be given over the phone, since I made it clear that i would be self pay.
i stood there pissed off at the fact I waited an entire hour because of this woman to only find out i wouldnt be getting my examination done. On my way out, I remembered this stupid plaque on their wall that read:
«the best compliment you can give us, is to refer us to your friends and family members»
What a joke. I’ll be doing the quit opposite and posting this on every site possible.
and now to add insult to injury. I just found out on their site that they accept visa, mastercard and checks!!! –She lied to me, most likely to save her own ass!

I’ve been going to this clinic for three years. I detest going to the doctor’s office primarily because I can’t stand the way most doctors or CNPs try to talk to me about my weight, my smoking habit, etc., when I just want to get over the flu/​bronchitis/​laryngitis/​ailment of the day. The Annandale Women & Family Center is exactly what a clinic should be — they address whatever your presenting problem is, give you tips for generic/​herbal/​non-​prescription remedies, and can accommodate nearly any schedule. Unlike the other reviewer, I have never had problems with any of the staff. I have always been able to schedule an appointment within 48 hours, and I find the environment to be comfortable but not sterile.

I have been doing the Elos hair removal treatment, and I am very satisfied! The staff is great. They are all very friendly and efficient. Simren– she is an amazing Nurse– has been especially great. She always takes the best care, and follows all the procedures necessary to keep my skin safe. She is also very good at knowing when she has to increase or lower the intensity of the laser depending on my reactions to it.
I also appreciate how flexible they are with their appointments. For example, a lot of my treatments have happened on Saturdays.
Overall, I’ve had a great experience and recommend this service to all!