A-1 Heating & Air Conditioning Service

Customer service is BY FAR the worst I’ve experienced. If they say they will call you back, expect never to hear from them again. Also we called one day to schedule an appointment with them. When the day of the appointment happened, no one showed up. We called to see what happened and the person on the other end said not only did we not have an appointment but that they hadn’t even received the replacement part that they were waiting on. These guys will do/​say whatever to get you off of the phone.
Don’t go with these guys if you can avoid them. There are much better services out there.

I wish I had zero stars to give out. Called these guys out for a «free» estimate. They charged me $ 96 for an estimate that it says on their website is FREE. The guy would not take no for an answer when I told him their website said free estimates. When we called to complain the rude lady on the phone said, well, you asked for a technician to do the estimate not a salesman. What? Umm, no, I did not. How the heck is a salesman supposed to do an estimate if they don’t know what the problem is? The guy who came to do the estimate said the reason it cost money is he was going to email me a detailed estimate. Guess What? Never Happened. We called asking for at least that since they refused to refund our money for a «FREE» estimate. Big surprise they won’t return our calls. DO NOT use A-​1. We had another company come out happily provide a free estimate and they are now doing the work. TERRIBLE!

Awesome customer service and honesty! Both AC units went out this week (temps in the 90s and high humidity) called another company and after not showing during the allotted 3 hour window but 1.5 hrs late they gave me 10 minutes and said the estimate would be $ 909, we needed 4 lbs of Freon. Called A-​1 to get a second opinion… next day and $ 300 later both units running and No Freon needed. Thanks for getting our AC back and for the honest work ethics. Highly recommend!!!

For the past 2 years I have had problems with my air conditioning in my cape cod house. The downstairs was cold and the upstairs was so hot that even with spending the money to have insulation blown in to the ceiling, my upstairs never got cool enough. When the insulation folks came over to check out my crawl space where the unit was, the crawl space was as cold as a fridge and they determined I had duct work issues. I contacted A-​1 Heating & Air Conditioning and two technicians named Danny and Kevin came over exactly when they said they would be there. Within 10 minutes, the technicians knew what the problem was (disconnected flexible ducts from the unit). The next day they came back to do the work and discovered further damage to many of the flex ducts caused by a rodent or some other animal ripping the flexible ducts which they repaired or replaced as needed. These 2 guys worked in my crawl space for almost 6 hours and did a terrific job getting my system up and running like I have never seen it. If you are looking for good, honest, and educated in the field company, go to A-​1 Heating and Air Conditioning Service. You won’t be sorry.

The company has horrible customer service. The technician was late during my schedule visit in mid-​May to inspect and repair my HVAC. I didn’t even receive a call beforehand to let me know. The technician concluded that I needed a new indoor coil and that it would take 2 weeks to order an the company will call me with an estimate. The technician didn’t explain the ordering process. I had to keep asking to get the information out of the technician. The tech quickly took my check for the visit and walked out of my house. By the way, I am still waiting for that company call to install that new part and it is June 2. I went ahead and replaced the entire system with a great company, SSI. DO NOT DEAL WITH THIS COMPANY! YOU WOULD BE FOOLISH! THEY SHOULD NOT BE STILL IN BUSINESS!

Working with this company was a huge mistake. 30 minutes after the tech came to work on my house, he was extremely rude to me after I asked him to please explain the science behind HVAC units. His exacts words were «young lady I do not have the time to explain that to you». My experience with this company ended with the office manager hanging up on me when I called to complain. If you want to learn how to best take care of your system, AVOID THIS COMPANY

Those guys are really really awsome, honest, and know the industry like the back of their hand.
My heat went out at noon, i made the call at 2:30 pm and Pablo was at my house at 3:30 pm same day. It took Pablo, who was very friendly, about 5 minutes to get my heat working properly again. Not a single dime for parts nor labor just the diagnostic fee which was way lower than the competition. Very honest service and i appreciate that.

My heating broke down and I self diagnosed the problem and knew exactly what part I needed but couldn’t find it myself. So I called A-​1, gave them the part number and they said they’d get back to me the next morning. They didn’t call back the next morning so I called them and they apologized and said they’d call me back in 15 minutes. Almost an hour later and they hadn’t called me, so I called them again and asked them what was going on. I was told they would call me back after they had checked with the manufacturer for the availability of the part. They never called me back and I never called them back either. Instead I called another company, comfort solutions, and the problem was fixed.

These guys are not salesmen, they actually know how to fix AC units.
I was concerned that my HVAC unit was going bad and was referred by another company to call A-​1. I’m very glad I did. The repairman was very professional and after running multiple diagnostic checks he explained that the unit was working as well as it could. After explaining the science behind HVAC units and why the air did not feel like it was blowing very hot he provided tips on how to make the room feel more comfortable. He also checked on the heat pump unit outside for me and said I had at least three years of life on it (upon moving in I had another company try to sale me one saying it would die in months).
Only thing keeping me from giving 5 stars is that they showed up 45 minutes later than I expected.

I had no AC on the day it hit 105°. A technician, John Solenberger, arrived quickly, was professional, courteous, and fixed the issue right away! Would definitely recommend A-​1!

First week of June and my AC starts blowing out hot air. I called A-​1 who booked a tech to come the same day. Paul arrived, tested the machine and said I was out/​low of freon. He was very knowledgeable and friendly and walked me through the repair.
I was VERY satisfied with the service
**only change, I wish he has worn booties over his work boots when walking through my house.

A1 has great service, that is fast with competitive pricing. I had some kind of switch go out on my AC last summer and I called several places who were charging outrageous fees just to check it out. A1 came out that day, figured out the problem, and replaced the switch within a few hours. Their service fee was 25% less than every where else I called. Plus I didn’t have to pay for freon when my system clearly didn’t need it. I have already scheduled my service check with A1 well ahead of the summer heat wave.

Just as we were heading out of town for Thanksgiving l noticed that our boiler/​heater was shooting yellow flames out of the front and making the room around it really hot with a burning smell. I immediately shut it off and called many different companies in the area hoping to get it looked at. I found a company that could come out the next day. The technician looked at the furnace, declared that is was old (12 years) and probably not worth trying to fix. He advised us to consider replacing our furnace completely and suggested that our flue was probably damaged and drawing in air creating a back flow as well, and suggested lining or repairing it. We called A-​1 Heating and Air Conditioning Service to get another opinion. They agreed to send out someone that specializes in boilers and we were astounded when Kevin took a look inside our furnace and said he could clean it out and get it running again and it should last for many more years. He said it didn’t look like our furnace had ever been serviced and we agreed that the previous owners of our house probably had not serviced it based on other things we’ve discovered about our home. Kevin felt that our furnace still had many many years to go, and that the flue was operating perfectly fine. The problem was an accumulation of huge amounts of soot inside which he showed me. It took 2.5 hours to clean it out and fire it back up but out house is toasty now and our the furnace is working perfectly. Thank you A-​1 for getting us warm again and saving us huge amounts of money. I highly recommend this company.

I had my A/​C go out on one of the hottest Friday’s in June and boy does this company know it’s business. I called at 1 p.m. a technician was dispatched by 4:30 p.m. I was told between 3 and 5 which was great! Antonio came in and in an extremely professional manner did his job. He changed the part, showed me the part and charged me $ 202. BMS in Haymarket VA wanted to charge me $ 389. to come out and check for a freon leak! BMS had previously charged me $ 349 with a $ 40 discount for my a/​c problem 6-​weeks ago, even when I told them they had been out before with the same issue. If you have an AC problem call A-​1 I haven’t used them for any other services, but will definitely call them with any A/​C or heat problems I might have!!!