Pentagon Federal Credit Union

I have been banking with PFCU since 1975, yes, 40 years. During that time I have had checking and savings accounts, many of their wonderful credit cards, nearly a dozen auto loans and one mortgage. Although I also hold accounts with another commercial bank that caters to military I always use PFCU for my auto loans. Not only are their rates the best around the process and service is superb. When I was 20 and no one would give me a loan for a new car PFCU did. I have found them to be incredibility service oriented at every branch I have dealt with.
Our daughter just applied for a car loan. This 24 year old just starting out was able to buy the car of her dreams after less than an hour with the representative. I didn’t have to co-​sign so she got it all based on her own credit.
I suspect that many of the negative reviews posted here would qualify for Paul Harvey’s «The Rest of the Story» lines.

Horrible customer service! Our re-​fi loan processor would not answer the phone, return phone calls, respond to emails, and was horrible about letting us know the status of our loan. I was appalled at how bad the customer service was. They are apparently too busy to care about their customers. Even when i called for a supervisor they took forever to respond. I will not use Pentagon Federal Credit Union again! I have always used a credit union and this was by far our worst experience. In the end we did not close on our re-​fi.