Enterprise Rent-A-Car

The Alcoa Highway location is my favorite rental location. The prices are very competative since they are located outside the airport. The vehicles are always clean and a variety of models. The staff is courteous and experienced!
The last time I rented a car here, I opted to add insurance since my son was also going to be driving the car. Good thing I did because he had an accident and the insurance handled everything so smoothly I was astonished. If I had relied on my policy or credit card coverage, there would have been a huge deductable to be paid. As it was covered by the Enterprise policy, I was not our another penny. That kind of service is priceless!
Way to go Enterprise! I will never rent a car anywhere else!

I am in and out of Knoxville once or twice a year to visit family. The Knoxville Airport is one of those nice airports that you can go from touch-​down to being in your rental car in 20 minutes.
I used to use Avis in this location because I like their fast service, but I have found if I check in as soon as I walk down to baggage claim (if there is no line), then get my luggage, then I’m off to the garage and the attendants at the booth are waiting on me. Just about as fast as Avis, but usually 20−25% cheaper.
At the rental booth in the garage, the attendant walks with me to the vehicle, asks if I need directions, inspects the car with me, and then signs the car out. Every attendant I have interacted with has been professional, helpful, and polite. Customer service makes all the difference.
Their cars are clean and they have a wide variety of choices at this location. I have never had a problem getting the type of car that I was looking for.
Like most companies, they offer a pre-​paid fuel option. Take this if you are planning on driving a lot and believe you can return the car close to empty. Otherwise, it is a better deal for Enterprise than it is for you. NEVER buy your gas from the rental car company *after* your return it. That is very expensive. There are plenty of gas stations within ½ mile of the airport on Alcoa Highway at which you can refuel quickly prior to returning.

I rented a car here on a recent trip to Knoxville, and I have to say, I was pretty impressed with the small airport and the large rental car operation that was in the parking garage of the 12-​gate TYS.
Since we landed late at night, the main counter was closed. There was a sign that told us to proceed to the large garage. I have to say, I was a bit sketched out by that, but there was a booth in the garage and two friendly service attendants who helped us out right away. They were very informative and spoke in a great TN accent!
Since it was not a busy weekend, we had our pick of many cars in the lot. We were able to upgrade to any car that we wanted for just $ 5 more! So we picked a hybrid in order to save on gas. After driving about 100 miles, we returned it after filling it with less than $ 2 of gas. I now know that hybrids are the way to go!
When we returned it the next day, after an awesome 24 hours in the small Tennessee town, we were going to be charged more from Enterprise than our original agreement on
. This was not acceptable. We explained to the nice service attendant gentleman in the garage booth that we had booked a reservation for much less. We showed him the documentation, and he quickly made the change. In the end, we spent about $ 30 total on the 24 hour rental — including car insurance and gas!
The car itself was very nice and clean, as to be expected, and it drove like a gem. If I return to TYS in the near future, I’d definitely rent from Enterprise again!

My husband and I always rent from Enterprise but this one is the best by far. We had a reservation so it was real easy getting thru the paperwork. Then she had told us where to go to pickup the car. We had got there showed Daniel Loveday our paperwork. He was just about to point out our car then my husband said the Challenger. He then proceeded to let us know that the reservation fell through & if we wanted it we could get it for about $ 10.00 more a day. We looked at each other and said yes. It was great. When we returned it Daniel Loveday was again polite as can be. We would definitely rent from this Enterprise again. Daniel also gave us ¼ tank of gas (FREE) because we only used about ½, prepaid for a full tank. Also a FREE upgrade.

I gotta say that this was the easiest car rental experience I’ve ever had. It had something to do with the small regional airport (Knoxville McGhee Tyson Airport), yes, but also Enterprise knows how to treat its customers here.
I was first greeted by a friendly guy at the counter (near baggage claim). He got me squared away quickly. I walked through the parking garage to where the rental car companies are located and Enterprise is easily found in the back.
The nice guy handing out the car keys asked if I’d like an upgrade, and I said, «No.» Just kidding. Of course! So he walked me to my brand new (9 miles on it) black Jetta Sportwagen. It was purty. And it smelled new. And it drove like new. And it was fantastic. And it got great has mileage. Hello! I drove a ton (over the Asheville NC, over to Kingston TN from Gatlinburg and everywhere in between) on this trip and I filled up the tank exactly once when I was headed to the Hilton at the Knoxville Airport for my flight out the next day. Gas cost me a total of $ 47 for the entire four days!
So, four days after I picked up the car, I dropped the car back off at the back of the garage parking lot (which was clearly marked), and I handed the guy the receipt for gas. He said as long as the tank was full when he turned the key, it’s was all good. So, he checked the car (no damage but a little dirty) and checked me out. He could have charged me an extra $ 8 for the extra hour because I technically parked in the garage at 8:08pm and I think I had to get it back at that exact time so as not to be charged… and there was a guy in front of me being helped… and all my stuff was still in the car… so I was expecting to be charged. Welp, he didn’t charge me. I looked at the bill with surprise, and said thanks. I wanted to hug him but that seemed weird at the time.
Note that you can walk from the airport to the rental place. You can walk from the rental place to the Hilton. You can walk from the Hilton to the airport. It’s all a short stroll, and the airport has carts you can rent for less than a buck to carry your luggage.
Anyway, if I could give these folks at TYS Enterprise 6 stars I would. Thank you Enterprise!