Zia Graphics Embroidery & Screen Printing

The product quality is fine. Price was fine. Timeline was not fine. Our kid’s school lists Zia as the «only authorized» provider of their embroidered uniforms. We ordered two shirts of different styles with school logo. Took over a month to get ONE of the shirts. My daughter started school with a walmart polo that she had to get permission to wear while we waited. There was a note stating that other item was on back order & would arrive soon. Over a month & something was still backordered? Two months after ordering (washing and wearing the same shirt constantly,) I called to ask for my shirt. I was told «both shirts came at the same time, but they sent a smaller size for one of them. We’re waiting for the right size.» Then she tells me the shirts run really big, and I should have ordered the smaller size for that style anyway. She could have told me that in the beginning & given me the option of trying the smaller size. I told them to just send me that one and it fit fine. Bottom line, don’t plan on them being efficient, or applying problem solving skills. I won’t count on them again.

Zia Graphics may do good work eventually, but don’t believe a word they say with regard to promised deadlines. When i placed my order I explained to them that I needed the product for a conference. No product, but they offer a very heartfelt apology. Save yourself the grief, and go somewhere else.
A day after the initial review i cancelled the order (since Zia was in breech of our agreement). They personally delivered the shirts to me that day, and they’re really well done. Bottom line, if you need something by a specific date, use caution
Last update — two days after the embroidered polo shirts were delivered, and the thread is coming out of both shirts worn to this point. And i’m going to give them to clients? I don’t think so — back down to 1 star, and that’s being generous

I have been doing business with this company for over 7 years. Summer uniforms and winter sweaters and jackets, all embroidered, So I go in and the customer service is horrible and the cant show me anything I wanted. I go buy some uniforms and bring them back to get embroidered and they no longer want my business, thousands a year. I guess they are getting to big for the little business,
They will not get any og my business or referrals anymore.
Up set business owner.

I see that a couple others have had negative experiences at Zia but I’ve worked with them for several years and always had excellent results. Anne has been nothing but polite and helpful in my dealings with her and our products have always been done well and in a timely fashion. She has helped me find discounted rates when applicable and did not try to «up-​sell» me with any add-​ons or more expensive products than I could afford. I would definitely recommend Zia Graphics based on my experiences with them.

They have a large customer base and great examples but very poor customer service. The Rep Anne was very rude, she will belittle you and talk down to you, she will also ignore your comments in the arrogant way that she does because she acts like she knows better. She will try to change the color of your lettering and printing because what you want is just not gonna be good. So basically if your not going to order 1,000 shirts with the same design on them, she will treat you poorly and get you so flustered you will walk out the door. Of which, she won’t care because your «order is too small» for their type of business. I was testing them out to see how they handle a small order of $ 300 so that I could later place an order for $ 1400 but I take my business elsewhere… BLACK DUCK HERE I COME!

we placed an order at sports tournament in Florida three weeks ago. When we placed an order, they said it will be shipped in a week or so. When I called them today, they said it will be another week or two since they had 12,000 orders back-​logged. They charged my credit card at the time of order. If I were a owner, I would have sub contracted or hired more people to expedited the order. Very disappointed so far.