Wayne’s Automotive

First, let me start by saying having to give a one star is way far more than Wayne’s auto repair deserves. I first went to Big O tire shop on Menaul with a noise in the front end of my 2002 Ford Explorer. Big O said they thought it was a bearing leading from the transfer case and it was a problem they are not able or equipped to do. They are the ones that recommended me to go to Wayne’s.
Went to Wayne’s and described the problem to them and told them what I had been told at Big O. They pulled my Explorer into there shop and after a few minutes came out and said they felt the problem was to do with the power steering. They talked me into a power steering flush ($ 89.95), power steering condition ($ 17.96), fuel injection service ($ 124.95), and a air filter ($ 15.98). A total of $ 266.73. As I figured, none of the above took care of any of the problem. After the above service they took it out for another test ride. After coming back, I was told the problem still exists and my transmission did not have a second gear, that it would be needing a transmission replacement. The estimate was, remove and install transmission $$ 772.00. Transmission rebuild $ 2,450.00. Transmission fluid $ 120.00. A total of $ 3,342.00 plus tax. Took the estimate with me and told them I would have to think about it. The next day I took my Explorer to Tranco on Eubank, and explained to them the problem once again and what I had found out from Wayne’s and the work I had done at there shop. Tranco spent two and a half hours checking my vehicle out and running it through a 21 point transmission check. After going through there inspection, the first finding was there was no problem with the transmission at all. Had no idea what they could of been talking about saying I had no second gear. They did tighten a shaft leading from the transfer case. Tranco did not charge me for any of the above service or check, and I was told if I had any other concerns to please bring it back. Left there shop happy and my Explorer has been running great. And to think I almost got taken for over $ 3,300.00 in repairs. Further more, Wayne’s offers a one year, 12,000 mile warranty. If I would of needed a transmission, Tranco has a warranty of three years or 50,000 miles.
In short, be cautious when taking your vehicle to Wayne’s for repair. I am serious when I say I would not even let them repair a flat tire for me.
I do hope this review helps someone.

In June of 2015, I had air conditioning repaired. Mechanic also said hoses/​thermostat required replacing but I declined. When I took car to my Honda certified mechanic in Santa Fe, he replaced the thermostat because there was none in my car! This mechanic may have removed it and not replaced when I declined this part of the job. They did get the car running and on the road, but my Honda mechanic stated there was still a leak in the freon system and had to fix that, they had done «sloppy work,» — rotated wires he had to fix, and Wayne’s charged me twice the «book» price on the work they did. They replaced a compressor that my Honda mechanic stated was fine, when I returned the part to him to get the warranty refund. My conclusion is that they will «push» for work that may not be necessary, perhaps diagnostics are not accurate, and way overcharge. I would do whatever I can to avoid this shop in the future. The diagnostics on the compressor is not clear — the car «behaved» as though the compressor may have failed, but I do trust Oldrich of Santa Fe when he stated the compressor was «fine» and he could not get the warranty refund if he tried. (I had the compressor replaced in October of 2014 so the warranty should have held, had the compressor been defective.) It would have been a better decision and actually saved money had I decided to have car towed all the way from Albuquerque to Santa Fe to my personal, certified Honda mechanic.

John Burlingame of Farmer’s Insurance in Albuquerque recommended that I take my daughter’s car to Wayne’s after I was quoted $ 3200 as a price from their specialist to make the heater work at Midas on Juan Tabo. I took the car to Wayne’s. Steve and Liza took care of a the same major problems for under $ 700. You can trust these folks to treat you right. I’m extremely pleased. Thanks folks!

My Suburban is now at 320,000 miles. If that doesn’t speak highly of Wayne and his team than I don’t know what does. He does my oil changes, my maintenance, my tune ups, and all of my repair work. I originally went to him because my car was making this odd screeching sound and I went to about 5 different auto repair shops in Albuquerque before them and no one could solve the mysterious screech. Overall Services was the only shop that could fix it out of them all so I decided to stick with them. I’m glad I did because they have kept my car in excellent shape ever since.

Fantastic Auto Service! I’ve been pleased to take my vehicles to Wayne’s Automotive/​Overall Services for about 4−½ years now. I won’t go anywhere else, they’re always prompt, courteous and helpful when my daughters, wife or I need a ride. My 2010 Toyota 4Runner was painter there last summer and it still looks good.
They even cleaned well before delivering it up me. I have had the misfortune to need a paint n body man, but made lemonade outta lemons when I met Wayne and Clara at a networking event. Thank you both!

100% awesome! Great service, went above and beyond! and super nice owners!