Uptown Volkswagen

I would recommend buying your VW literally anywhere else. High pressure salesmanship, followed by condescension when faced with resistance. I love VWs, but not enough to put up with this kind of treatment. Solid pass.

Best car buying experience I ever had. No high pressure sales, honest pricing and friendly salespeople. Kevin Dixon and Mark Davis did a great job and are always courteous helping me to find just the right car for my needs and kept things light and fun while we worked out the details. I HIGHLY recommend Uptown Volkswagen to anyone looking to buy a car. I also used the service department for warranty work and they did a great job including washing my car. I appreciate the level of care I receive and will continue to go back.
The Jetta TDI is absolutely fantastic…

Overall this is a very good dealership with a very professional staff. I was however displeased with a recent service experience. My 2012 Passat would not start and did not respond to a jump start so I had it towed to the dealership on the Thursday before Memorial Day weekend. The mechanics there checked it out, charged the battery and said everything was OK. I picked the car up Thursday afternoon. Everything’s great, right? Unfortunately it was not. On Saturday it died again. It took me 6 attempts and 3 hours to get ahold of someone at the Uptown VW service department. Finally, I was able to talk to someone and I had my car towed in again. Because of the holiday weekend they could not look at it until the following Tuesday. This was apparently a unique and unusual problem because the mechanics had to keep the car for another week to better understand what was going on. They gave me a free loaner car in the mean time. This really should not be happening to a vehicle less than 3 years old and the extended warranty I purchased back when I bought the car came in handy and saved me over $ 1K. To be fair, the service staff was very patient and professional throughout the process. They ended up replacing the alternator and battery.

The most pleasant car deal ever experienced by us occurred at Uptown Volkswagon. From the moment we drove onto the lot, from the staff to the paperwork the deal was sealed with outstanding customer service. Everyone went out of their way to make us comfortable, create a great deal and be happy!
We traded our Jetta wagon in for an awesome Beetle certified by VW. Obviously VW is already the best car built, but this dealership deserves to be mentioned as the best place in Albuquerque to purchase any car. VW finance treats their customers with respect and honor, which is not easily said about other companies!

Bought a new buggy from them recently and so far I love my new car with a huge upgrade. Suits my personality unlike the other car I had and it was getting old anyway. It was time for a change! Haha :) The guy who sold my car to me was helpful, patient, and had a good sense of humor. Answered all my questions and concerns.
Also VW sent out a recall letter to the owners who bought new cars from them. Luckily enough they covered what needed to be replace without charge. I got a loaner for the day to help me get my errands done. By the end of the day my car was set to go.
Overall I highly recommend the VW dealership with professional help and they’ll give you random items like a hat. Haha If you’re looking for a cute car this is the place! :)

Excellent customer service everytime. I would recommend this dealership to anyone. Purchased my 2013 Jetta TDI through Uptown and I have had all the required services completed at Uptown VW.
Free WiFi, snacks, coffee, and drinks. TIP: if the snacks are out, open up the cabinet doors below the counter. That’s where they are hidden away

I went to this dealership to purchase a spare key and have it programmed to my car. It only took a couple of days for the new key to come in. Then I scheduled an appointment to have it programmed. When I went in for this they were very friendly and had a wide variety of beverages (inckuding Keurig coffee and cocoa) and snacks to enjoy while you wait. Then when they were done they hosed my car off to wash off any dust and debris. Awesome! I’m looking forward to going back to service my VW.

In the past I had used what I thought was the only VW dealership in Albuquerque, and while they took care of me, the location was not convenient so I was glad to see Uptown VW had opened near me. With a burnt out headlamp, and an upcoming road trip, I gave Uptown VW a call and they were able to take me that afternoon, no problem. The service took about an hour, and included a car wash! (Something the other VW dealership in Albuquerque does not offer.)
The staff was very nice and accommodating, the lounge chairs comfortable. Not a bad way to spend an hour as I listened to an hour-​long episode of This American Life.