U-Haul Moving & Storage at San Mateo and Montgomery

I’ve used their services twice in the past year, and they’re very helpful and friendly. I have rented the pick up trucks only so that is all I can review on. I LOVE driving their pick up trucks! A/​C always works and it’s a smooth ride. They have boxes for sale and basically everything you would need to pack up your house. Prices aren’t too bad, but it’s also not dirt cheap either. I would give the tip of always getting their «insurance» they offer. Yeah it’s an extra $ 10, but really, it’s just better to be safe than sorry and have a nightmare of the blame game if you get into a fender bender. I’d use them again just based on my past experience… if I ever move back to NM.

This place is the worst. I need a goose neck hitch installed in my truck. I called the place on a Monday and they said it would take one week to order and one day to install. So on a Friday we go down there with my truck to begin the purchase and install of the hitch. We were never approached or greeted. So when my boyfriend went up to ask about goose neck hitches this big black man just said as he was sitting on his ass and pointed «Over there!» So we go over and look pick the one we want and go back to him and tell him which one. Without even looking up from his computer he says «We no longer have anyone to install them and I don’t know when we will hire someone.» I honestly don’t think he could have been any ruder about it. So my boyfriend and I step aside and discuss what to do decide to buy the hitch and find someone else to install it and we tell this guy, who has yet to even look at us, this. He didn’t even acknowledge this but begin working on his computer so we just stood there and waited for about 10 minutes. It was then that we should of left but I really need this hitch and thought I didn’t have any other choice on where to buy it. After about 10 minutes he finally looks at us and says, «It will be here in a week, $ 50.00» So we pull out the money he prints the receipt and hands it to us saying «Here» No thank you, you will hear us within a week, nothing.
So a week goes by and I haven’t heard anything. I called the business and got the customer service line. I tell them that I was trying to get a hold of the store and they said «They are busy, what do you want.» I tell them about the hitch order and they look for it and come back saying, «It’s not in yet.» I ask when will it be in and they pop off «I don’t know, ask the store, just keep calling till they answer and not us.» This is now BS for me and the final straw. The company had emailed me a copy of the receipt and I print it out and look at it. It was then that I realized that they charged me and scheduled me for 3 hours of labor. Since the San Mateo store was refusing to answer their phone I called the complaint line and after an hour of fighting with them I ended up cancelling the whole order.
Luckily I found someone else in Belen that not only was nice but promised me that the hitch would be in and installed by Monday the 31.
This U-​Haul is full of lazy fat stealing liars. Not only do I recommend that you not use this store but just avoid U-​Haul all together. This company is a national joke, there are plenty of Mom and Pop stores that are more than willing to bend over backwards to help you.

First of all, I’m not an employee or U-​Haul nor a friend or relative of any U-​Haul employee.
I don’t know about June 2013. What I do know is that I moved at the end of last month (January 2014), and I couldn’t have gotten better service. The employees were knowledgeable, friendly and very helpful. My truck worked well. It was just a great experience (and we all know that moving can be stressful enough without problems re truck rental). I couldn’t recommend this specific U-​Haul enough. They were just great.

The service provided by the UHaul on San Maeto in Albuquerque, NM was awful. They did not respond to calls, they were rude, they did poor work that needed to be redone by another UHaul dealer and could have caused significant damage to our vehicle. Do not use these guys.