T-Mobile

I wish there was an option for 0 stars. I’d give minus if I could.
This is an authorized retailer not an actual T-​mobile store. Because if it was, I wouldn’t be writing this review, because my wife would have received exemplary service as we always do at a real T-​mobile store.
My wife went to this wannabe T-​mobile retailer to get her data transferred to her new phone obtained via «JUMP» and they wouldn’t do it. I called to get answers but only got excuses. When I called the first time the clerk took my contact info including my last name. When some person called me back that didn’t identify herself she couldn’t even get my name right. She tried to pass blame and told me to call tech support as they can help transfer the data. I asked why should we call when you’re right down the road? More excuses came.
I got fed up, told her that I’d call T-​mobile and let them know of her professionalism, said thank you, & hung up. I then called T-​mobile right away and let them know about this store. This issue will be forwarded to T-​mobile corporate for further action.

Went in to this location for a simple JUMP to new phone. I got a lot more than what I was hoping for due to the fact that this location is not a corporate store thou the sales reps would tell you they are. This location is a third party Operated by Express Locations, LLC. Beware this store would have you think that the amounts of their phones can only be sold in bundles to get the online price and financing on their phones. You will not get any supporting documents stating your required to purchase a bundle to get posted amount. If you have multiple phones expect unknown charges on other lines. They will slam you with accessories that are not necessary, pass this location by all means. Pablo, which goes to other locations (Rio Rancho) (Coronado mall) also Luis and the female store manager are hustlers that will add accessories to other phone lines on your account, without your knowledge trying to hide their scam.