Soma Intimates

HORRIBLE experience. I was there for 2 HOURS getting sized for a bra. By three different women. I got told three different sizes. I ended up, out of guilt of staying there so long, buying two bras as a sale. I wore one for a day and it fit SOOOOOOO wrong. It hurt and was too large in an area. They should have known this, especially since THREE women were «fitting» me. I tried to return it and explained what happened. They only gave me a gift card. They were going to give me a gift card for the price of both bras! Hello!!! I hate your store, I won’t return, put it on my card! They ended up giving me the money from the bra I didn’t wear. They weren’t apologetic. That just wanted more sales. They told me I could buy something in their store for the amount of one bra. They didn’t have a nightgown or something for that price other than bras. I hated their bra, obviously I wasn’t going to buy another. They didn’t get that. They forced me into trying bras. Then when I wanted privacy in the changing room, a woman kept insisting that she see how it fit. I told her no and she kept INSISTING that she MUST see it since I returned a bra for the wrong size. It was the worst customer service of my entire life. I could not BELIEVE their lack of professionalism and their lack of putting their customer first. Now I have a stupid worthless in store credit for the amount of the first bra. They really should have at least refunded me my money. Worst store I have ever shopped at, poor quality, and worst customer service I have ever experienced. BEWARE!!!

Soma is a national brand associated with Chico’s and White House Black Market. This location in Albuquerque Uptown is a medium-​sized store with a good selection of standard women’s intimate, sleeping, and lounging apparel. I go to Albuquerque (100 miles from my house) about once a month and always try to go in this store to see what’s new and what’s on sale.
The saleswomen in the store are friendly and helpful. If you haven’t shopped at Soma before, let them know and they will give you the full rundown. I’m a «platinum» member of the company’s rewards program, which has recently changed — unfortunately not for the better. I frequently get a catalog in the mail (sign up online) with coupons for $ 20 off a $ 100 purchase.
The store is arranged well and the saleswomen find sizes, go to the back to check if they’re out of something on the floor, and provide very good attention while customers are in the dressing rooms (different sizes, etc.) Soma’s merchandise is high quality and their pricing is not cheap but it is fair — especially during sales.

Need some bras that will last? Try Soma Intimates. The quality of their products are beyond any bras I’ve found elsewhere. Have had them for 3+ months and they still look and feel like new.
When you walk in, the sales associate will ask you if you need help. Being a first time customer I said, yes, «Please help me. I want to try your brand.» She showed me the styles and was able to answer my questions about sizing, wearability, how to wash them and how they hold up over time because she had worn Soma for years. She measured me and I began the trying on process and was in love with the product. The sales associates are extremely helpful and not one bit pushy. I can appreciate that to the max! Thank you Soma. I walked out with 3 bras and a lighter pocket book, but it’s totally worth every penny.
I will fully agree this is not Fredrick’s of Hollywood or Victoria’s Secret, nor is it meant to be. It’s for real women, looking for real support, and real bras you can wear day in and day out without having them fall apart.
I did have to take 1 back because of a minor pull in the fabric. They exchanged it no questions asked. That is what I call excellent customer service!

Well this is definitely not Fredrick’s of Hollywood or Victoria’s Secret — let’s just get that out of the way right up front.
This place has panties, bras, pajamas and robes for the ladies in your life.
Nothing too hot or sexy, more on the practical side. So after the fun is over and the thong from Frederick’s is hanging from the bedside lamp she can pull on some snug flannel PJ’s from this place.