Sears Auto Center

Victor understood I needed to get on the road with my family. He was the only one working the front on a Sunday. He had our single new tire replaced in less than an hour. Original time prediction 4 o’clock. We were out of tgere by 3:30. Good job Victor, and tge Sears Auto Center sraff! You saved our vacation.

I’m so disgusted by the service I received at this Sears. I have been a longtime customer of Sears in other cities and always gotten great service. I went in for a simple flat repair that turned into a big mess. I went back three different times and talked to three different people and got THREE DIFFERENT PRICE QUOTES. They told me so much BS about what was going on with my car. I had an obvious manufacturer fault in two tires and they tried to tell me it was from my suspension or alignment. I am not a car expert but I am not an idiot.
I will never go back to Sears after this experience.

Horrible. I went into this shop on a Sunday looking for help with a vibration issue coming from one of my tires/​wheels. I stood around in the store retail area for over 10 minutes as the two employees (an older gentleman who clearly knew something about cars, and a younger new guy who was still learning the ropes) ignored me.
It’s not that they failed to notice me, it is that they ACTIVELY avoided making eye contact or greeting me in any way. This was the case even when the newer guy passed his own customer off to the more experienced gentleman. At that point, the more experienced guy was handling TWO customers and the new guy was still making a point of not acknowledging me, probably in the hopes that he could avoid having me ask about something he didn’t have a clue about.
The only good thing about my visit here? Sears Auto Center has nice, big windows that offer a full view of Menaul. During the 10 minutes I was ignored, I was able to notice that just a few doors up the street was a Big-​O Tires shop that was open. I’d never been there before, but I went to Big-​O and the friendly staff took care of me immediately, professionally, and to my complete satisfaction.
So thanks, Sears, for installing those big windows so I could take my business to your much friendlier and more competent competition instead. I appreciate it!

everyone’s really nice + sometimes you can get coupons for service, but the pace here is like… moving… under… water. took the front desk 20 minutes to enter my info into the computer, + then another 45 minutes for a simple oil change, even though it was a slow day in the garage. there’s a tiny dismal waiting room with judge judy on + no volume control + a vending + soda machine. by 4:30 pm, the place was starting to fill w/​glum looking ppl sitting on the floor among the tires. not a fun scene. maybe if i liked going to the mall, i wouldn’t mind how slow they are.