Pep Boys

Been here twice. Very slow service. You have to wait a very long time while they do a lot of input in the computer that you have no involvement in. And I suggest that if you’re paying to have your tires rotated that you mark one to make sure it’s done.

Showed up at 10:30am with no line in service department ahead of us. Was going to have them do more than an oil change (check engine light was on), but after being told their diagnostic would cost $ 100 and just pulling the code «would not say what’s wrong,» lost all respect for this place. Have pulled codes for free at autozone and have no problem diagnosing exactly what the problem is just from that.
Don’t let these crooks scam you into spending your hard earned money for a BS diagnostic that you can get for free elsewhere.
Continuing on, after replying we would not be paying for a diagnostic and would instead just do the oil change we were treated like crap and looked down upon. We were told that the car would be ready at 12. Fair enough. Called at 1 and asked if the car was ready. Turned out the car wasn’t even up yet.
Fast forward to 2pm and the car is barely being pulled back into the parking lot.
Do yourself a favor and steer well clear of here. To to autzone if you have a check engine light. Ask them to pull the code. Will be able to tell you exactly what’s wrong FOR FREE. Then you can get your car fixed almost anywhere else, JUST NOT HERE.
Rude service and terrible pricing and false time promises mean a terrible place to trust with the well being of your car.
Too bad. Used to be different employees and was much better. Will never be going back there and will be warning all to stay far away.

Pepboys Service promise «express services» my a$$ showed up at 7:40am still waiting for my truck at 12:00pm still not done! Simple break inspection? Then they say I need new rotors when I start asking questions they have there «Master tech» look at it and he says I don’t need new rotors? very sketchy! This place is a joke! lied about wait time, garbage costomer service!

This place is for the most part is a haven for slow poor customer service. The waiting room is filthy. There are carts in the isles. Many of the younger techs are slow, unprofessional and unkept. The service manager and tech master, Greg, are the only saving graces in the place. I turned my in car for brake repair. The brake pads were worn and starting to grind. Repair was done by Greg and pressure ruptured an old previously taped vacuum hose. Greg found it instantly and fixed it on the spot. The place looks mismanaged but a couple of the service people make this place worth trying.

Lied about wait time (called ahead and arrived 5 m later). Rude tech didn’t want car. Desk clerk lazy and incompetent.

we took my car in to pep boys today because my husband thought the clutch might be going out. he commutes from albuquerque to los alamos every day so maintenence is very important.
once again alfred singh took great care of us. he had two service technicians drive and evaluate my vehicle and determined that i did not need a new clutch yet. i have had my vehicles serviced at this location for years and alfred and the skilled technicians will keep me coming back for years to come.
thank you guys!!!