Independent Vehicle Service

This place has got to be the best shop that I’ve ever been to! I stopped through on a cross country trip with car troubles after going through two other mechanics who could not figure out the problem and these guys had the problem figured out, fixed, and had me back on the road in a couple of hours. The best part is that they didn’t charge me a dime for there time! Definitely the most trustworthy mechanics that I’ve ever had the pleasure of doing business with! I would recommend this shop to anyone within 500 miles!

We have just moved to ABQ and needed a auto repair service we could trust. Hard to find. I looked on Unilocal and found IVS. That was a lucky day for sure. They are amazing! From the first phone contact to the waiting room, they were super professional.
They treated me like I had been a client for many years. Their shop is extremely clean and organized.
I took my truck into have it inspected before a long trip. I had just had the oil changed at another business close to the house. They not only inspected my truck but they corrected the mistakes that the other business made during the oil change!
The people at IVS really know what they are doing. Many years of experience and a commitment to excellent customer service.
If you need service to your vehicle, it would be a mistake to go anywhere else!

Always a genuine pleasure to deal with IVS. They’re happy to drive me to the west side of town to work and pick me up; provide prompt service, they’re friendly and professional. IVS has taken care of my car since I moved to ABQ last year and I trust them. They’ve been reliable and provided great service.

We drove through Albuquerque in September with our Toyota Dolphin RV. We had noticed that the truck did not run with full power and we started researching truck repair shops. I liked the reviews on this shop so I called and told em about my concerns. I was told to come by and they would take a look at it. We were so lucky to have Dave look at it, we learned later that he is one of the most qualified and certified mechanics in Albuquerque. He diagnosed our truck very thoroughly until he found the issue, and he mentioned he doesn’t want to do any repairs before knowing what is really needed. Wow!
It needed a valve adjustment. We scheduled the valve adjustment for the next day. And not only did our RV run on all cylinders now, the price for the repair was very reasonable and also I might say this is one of the few shops that follows up with a phone call. Very professional and knowledgeable. I highly recommend this shop and I wish I had this kind of business back home in California.

Vehicle: 2006 Mini Cooper S
I was having trouble getting my oil filter cover off. I normally change my own oil but for whatever reason, the filter cover was stuck. I took it to IVS and was immediately greeted by a friendly front desk staff. They informed me that they were fully booked until after the weekend, however, he sent out a mechanic with the right tool to get the filter off. He changed it right there on the street and sent me on my way! I highly recommend this shop, especially if you have a «special» car such as a Mini or BMW. Thanks IVS!

Best mechanic shop in town! I just moved to Albuquerque from AZ. I brought my truck in when the check engine light came on after a trip to Northern NM. To start, I was able to drop the truck off in the morning and get a ride home or to work and then get picked up again in the evening when the truck was ready. This is an great service and really helped me out. Then, they figured out the issue was the after market air intake on my truck. I was able to get a new intake on warranty. The check engine light went away but they weren’t satisfied in just letting me leave. They performed a set of tests on the truck and showed that it was still performing far below optimal levels. A normal run of the mill shop would have sent me on my way, but not IVS. They performed test after test to find the issue. Finally, they picked up a used factory intake system and retested with that on the truck. To my and their surprise all the poor performance numbers went away. They went far above and beyond what was needed to fully determine my trucks issues. Ultimately, the after market intake was not designed correctly for my truck and it will be sent back with a full report showing the differences in performance. This shop is top notch. They only charged me for parts after the initial install, since they personally wanted to figure out why my truck was not performing up to ideal levels. If you have any issues, small or large, I highly recommend IVS. Their service is top notch and they won’t stop until your vehicle is working the best it possibly can.

Our Saab’s alternator failed 30 minutes east of Albuquerque last week on a cross country road trip. I found IVS thanks to Unilocal and spoke to Juan late in the day (an hour before closing). Juan was responsive, helpful, and clear. He paid attention to every detail. He requested pertinent car info including VIN to ensure that he was ordering the right part. The tow truck (thanks AAA!) dropped the car off after hours outside of the IVS locked parking lot. Juan had already assured me that it was safe to leave it there. We dropped off the keys, went to a nearby hotel, and called IVS the next morning. Juan went over the estimate with me at that point. I had already checked with my mechanic back in California so I knew the cost range of the new part and knew how long the labor should take. Juan’s estimates were spot on and the pricing was fair. He kept me informed through the repair and by 2:30 pm, we got the call that the car was repaired, tested, and ready. We were prepared to call a cab but Juan offered to have us picked up. They pulled our car into the shop entrance so we could transfer our luggage in the cooler shade — just another small detail that belies their attention to customer service. The shop was large, clean, and well organized — always nice to see. I squared up the bill with Juan and we were on our way east once again. What started as a minor disaster (car breakdown) turned into a rather pleasant experience where we learned just how good customer service can really be (as other Unilocalers have found with this shop). THANK YOU JUAN and THANK YOU IVS!

I have been using IVS for over 10 years and on my 2^nd Volvo with them. My experience has ALWAYS been exceptional and I’ve never once felt that I’ve been taken advantage of in any instance. To the contrary, I feel that they value me as a customer and feel they work hard to earn the trust and respect of their customers. Hands down the BEST shop in town!

The term «customer service» doesn’t do justice to the outstanding attention to detail and commitment to quality that IVS demonstrates time and time again! I really feel taken care of every time I call for information and they are dedicated to a very high level of service. I know they are going to look out for my best interest in keeping me and my family safe and finding me the highest value parts available. There’s no fluff at IVS, just straight info and smart options. As a really busy teacher and mom, I sure do value how they save me time and money every step of the way! Thank you for the wonderful pick-​up/​drop/​off service today, it saved me precious time and worry on this snowy Monday morning. Off to Utah we go with great tires and peace of mind.
Thanks IVS!

Excellent customer service… always going the extra mile! My family have been using them for over two years, always consistent, really great work. Never a problem!

I’ve been taking my cars here for a few years now. They always do great work and have great customer service. I feel that I can trust what they say which is nice. I’ve never had a problem.