Knowledgeable staff and great selection of products ! I had a bike fit done recently and learned a lot! Now I’m riding faster and more efficiently than ever before! And it was half the cost of most bike fits at other shops! Highly recommend Hawks!!!
Bill M.
Tu valoración: 4 Albuquerque, NM
Good shop. Despite the negative reviews, I think that the employees are nice. They’re not outgoing and super helpful but they do their jobs. You’re in and out in 5 minutes with a good deal on what you’ve purchased.
Rocky S.
Tu valoración: 5 Rio Rancho, NM
This is a great shop with a great space. I read on here that the employees are not helpful, but I would disagree. As a long-time cyclist and mechanic, I know what I’m looking for and I don’t have a lot of questions about the product and I appreciate it when I’m left alone to look and am ready to get my questions answered. I found the owner to be hands-on and concerned abotu customer service. For a fledgling shop, Hawk’s is doing everything right and is working hard to earn customers and their business. They have a great selection of parts and bikes and can order anything your heart desires. I also like the fact that the mechanic’s work area is accessible and you can see them repairing bikes and watch while it’s being done. I often think that shops are hiding something when you can’t see the work being done. Give them a chance and I’m sure you won’t be disappointed!
Howie K.
Tu valoración: 3 Albuquerque, NM
I’ve had one interaction with this business and everything went according to plan. I bought one of those online coupon deals for a full tune-up. I contacted the business and they were very flexible, stating the time frame I could expect for service, and I chose to deliver the bike on a Friday and pick it up the following Monday. Monday morning they called, shortly after they opened shop, to report the bike was ready. Understand that this two-wheeler had undergone serious wear and tear all summer long, several of the gears were totally shot and it was in need of some big-time repair love. I got what I paid for — not more, not less. Shifting was much better, some of the lines were replaced, but it wasn’t a new ride(not that I’d expected as much). The chain and bearings were smooth and tight and I was happy with the overall transaction. There wasn’t a big push, upon entering, on customer service. I was met a few minutes after I entered by a friendly but clearly over-worked associate that led me to the mechanic, and a few issues were discussed about the bike. The next thing I knew they were both commenting on my totally rad shoes — the company is called Innov-8, from Britain — and they told me that they were about to become the first NM dealer of this exclusive company. Big props, Hawk’s! These guys should anticipate a bright future, as they’re ideally situated geographically to serve a large active population in ABQ/Rio Rancho/Corrales. They do good work, from what I contend, and new business should spur more employees and better customer service. Overall, a good shop. I’m looking forward to another visit and(hopefully) an updated review.
Abby K.
Tu valoración: 2 Naperville, IL
I am only reviewing on customer service. I’ve been into the store 3 times and all 3 times have had poor or no customer service. Twice I walked in planning to spend some money. I am never greeted when I walk in the door and after looking at items for 1 – 4 minutes am not asked if I need help. Mind you this place is not huge and is one long space. One time I asked for help and the other 2 times after 5 minutes of being«ignored,» I walked out. Maybe they are under-staffed? Not sure.