Firehouse Subs

Nicest, friendliest staff ever but unfortunately the food is pretty nasty. I got the Italian, and I probably should have read the description but I didn’t. There is a universally accepted norm of what an Italian combo is, so I assumed, since it was named the Italian, that it would meet this definition. It didn’t. There was no cheese, which could have easily been remedied by me asking for cheese, but since Italians usually come with cheese, I thought it was included. Their version of the Italian also has mayo on it, which is the most disgusting condiment ever invented. I realize some people like mayo, but it is never ever put on an Italian. There was also mustard on the sandwich. Again, mustard is never to be put on an Italian, let alone with mayo. To top it off, the entire thing was dripping in Italian dressing, the bread was saturated. Yes it is an Italian, but a classic Italian has oil and vinegar not Italian dressing, and it would never have this much. All this wetness was enough of a visual deterrent, but I got daring and decided to try the sandwich. Big mistake. As I’m writing this, the overwhelming taste of the dressing is still dispersed throughout my mouth… and that’s after stopping at the gas station and downing 20 ounces of water. While at the gas station, I also threw the sandwich out.

We love the hook and ladder sub, by far our favorite sub place!
The kids love the Coca-​Cola machine with all the different options of flavors!
The staff is always friendly and they make the sandwiches really fast, which was good today because we just finished hiking!

Placed a catering order yesterday to be picked up today at 4 pm. Specifically asked prior to ordering if we could have the vegetables and condiments on the side. Did not happen, not ready on time, and all sandwiches had everything on them,. Feeding my balloon crew at Balloon Fiesta glow this evening.
General manager would remake and deliver, not sure how she would get onto the field.
Very disappointed, allergy to tomatoes, crew doesn’t eat onions. Paid in full yesterday, no offer of refund. WON’T VISIT FIREHOUSE AGAIN,

I LOVE FIREHOUSE SUBS! It really is my go-​to for sandwiches in general because the subs are made fresh-​to-​order and the meat ratio is AH-​MAZING! Now the reason why I wanted to write about this particular Firehouse is because of the pride I witnessed in this shop. Both sandwich artists (yes, with the masterpieces they made me they are artists) smiled and welcomed us like we were old pals or something. It was wonderful, but not the highlight of my visit. I really wish I got the guy’s name, but it was about 17:00-ish on 8÷2÷15 when I went in and he was wearing all black. In any case, this gentleman took his time cleaning every table, chair seat, CHAIR LEGS EVEN and the soda fountain area. This man went as far as making the trash cans look so clean, it looks like they just replaced them with brand-​new ones! For this attention to detail and the steam flowing off my sandwich, I will venture the extra miles to go to this particular Firehouse every time. I advise anyone else to as well :)

NOMS! Quick eats, good service, and a responsible menu! A total win all around! Hit this place since it was close by and glad we did. Love that the calorie count is on the menu so it’s easier to make a responsible choice. Subs are delish and made fresh to order. When we were given an incorrect order (mayo was on it) the staff remade our order and even gave us a voucher for a free sub next time.
Cute kitch on the walls and decorations, clean facilities, and easy location to get in and out of. Parking was a little tight but we don’t mind a little walk to work off our subs :). We’ll be back!

In the last year i have eaten here [Firehouse Subs] about 3 or 4 times. This time the food was what I expected and I really enjoy their deli Mustard. The bacon didn’t have as much flavor as say other restaurants. .which is disappointing. I had the Club Sandwich. I love the ratio of meat to bread of FH over many other sub shops.
But the store was not, nearly as clean as it used to be. Now it isn’t totally run down by any means, just not as clean as I prefer at food places to be, where the guests sit & interact.
Now, I understand customers are often making messes, and don’t make it easy on employees. But when i speak about cleanliness, I am not speaking of day to day messes. [Although, there were some, they were being addressed. I am speaking about long term cleaning. The front area near the sodas was ok, but back in the corners not as much… now it doesn’t look Awful gross. but looking run down a bit… Napkin dispensers with multiple rubber feet marks from having another one sitting on out. .and not been scrubbed clean etc.
I admit it has been a few years since I managed a food joint, but I honestly hope a staff member reads this and makes some changes, cuz i honestly like their food.

This review has been a long time coming. I can’t believe I’m actually typing these words but this visit to firehouse subs was an utter disappointment. We have never had a horrible experience here, but this was the exception to that rule. We placed the order over the phone and went to pick it up. Why oh why have I not learned the lesson check your food before you get home? When we got back to the house we noticed that several of our orders were completely screwed up. My mother-​in-​law called to let them know that they had made several mistakes and all she got was an ear full of baloney. The person that answered the phone was extremely argumentative. He obviously had not taken the training course that even when the customer is wrong they are right let alone when the customer is right they are right.

Really fresh sandwich and really enjoying the low calorie menu. The staff was unusually friendly for Albuquerque and made my dine in experience great. A bit pricey for sandwich and bag chips, but overall, best fast casual sandwich in town.

I cannot believe that I haven’t left a review for this place, as I’m a regular customer. My kids & I love & consistently crave their meatball sub, which is the best in town (even better than Dion’s meatball sub). This place was my daughter’s restaurant of choice for her 14^th birthday, when she could have chosen any restaurant in the city to celebrate, but she wanted a delicious meatball sub, so she knew this was the place to go! That’s the only thing we have ever gotten to eat here, so I cannot comment on the other subs available. They do have a great variety of chips to include Fritos, Sun Chips, Baked Lays, regular Lays, kettle chips, and other varieties. They also have one of the cool pop machines (aka soda or coke) that allows you to choose a variety of beverage flavors that you desire.

Good food. I’ve been here about 5 times and every single time, they get my order wrong. Every single time. I can’t give them anymore chances.
However their old sign twirler guy was fantastic. He was the hardest worker I’ve ever seen. He was out there rain, shine, cold, hot. And was always twirling. Never just standing around or getting a drink, or hiding behind his sign. He was a major assest to the company. The company should have given him free shirts to replace his faded one. I haven’t seen him in a while so I don’t know what happen to him, I also haven’t considered eating there in a while either

Pork and Slaw is grose, the filling was just like barfed spam. But the very worst was the attitude when changing it. Not a fan.

Great tasting subs, I got the Italian sub it was so delicious.

My rating is subway then Jimmy Johns then firehouse. I’m not sure what kind of crack they use in these subs but it works.

My first time at Firehouse subs.
— Friendly service
— Good hearty food, respectable portion
— Try the pastrami, delicious

The chili was pretty good and hearty. Not to many beans and it was flavorful. It was filling and I couldn’t eat the chili and half a sandwich. The service was friendly and fast. I will come again.

Awesome quality service! The guy was quick to suggest items & answer questions. Brand is very well articulated throughout the restaurant. Very clean & well kept. The Food was really good, not your typical sub joint. Fresh & flavorful. A must to recommend

The sandwiches are well made, the ingredients taste delicious and I like that they steam their meat. It really adds a great warm taste. I usually get the Hero sub and of course you gotta love the pickle that comes with it!

Hint: if you want to provoke all-​encompassing American empathy, use «Firehouse» or «Fireman» or anything that has any connection to the amazing work our public fire saviors provide to the nation at large in your business motto. And then sell something. People will buy it.
I recently met a fireman. He gave me the lowdown on his terribly sub-​standard wage. Dude was getting shantytown pay by U.S. standards, and he’d been doing it for years. Go ahead and rant about the benefits and retirement package, you won’t find me on your soapbox. These people literally risk their lives for the good of the whole, yet they recoup a pittance for their sacrifice.
This adds some ironic flair to my experience at this joint. I asked the guy at the register to recommend the best sub and he pointed me to the Italian option. It was fine. Super thin slices of deli meats alongside my requested veggie options, toasted on a really boring bun. And that was about it, save a bar of hot sauces that I chose from liberally. They provided a hint of flavor that was otherwise nonexistent on the sammich.
Firehouse Subs: sub-​interest, sub-​character, sub-​ingenuity, hard to justify as better than Subway. Totally not representative of the over-​the-​top service of our Fire Brethren. But three star.

I must be on a sandwich kick, I have visited Subway, Jimmy John’s and Firehouse Subs in the last week. So here I am, humming down Wyoming when I see this guy twirling a Firehouse Subs sign in his hands, dancing, and jumping up and down. I am slightly amused and have flashbacks of there radio commercials. I had to check them out.
I have to admit, I was in a bit of a rush so I did not take in the full Firehouse experience. The customer service was excellent, they took my order with a smile on their face and I did not have to wait long to get my lunch. I ordered a large Italian Sub (same thing I ordered yesterday at Jimmy John’s) and that’s it. The large sandwich was huge, I’ll order a small next time. They do not gip the customers on the meat and everything tastes fresh. I noticed Firehouse Subs has a large selection of sauces, I’ll have to update the review when I have a chance to give them a try.
I would definitely recommend their subs over any of the chains in town.

I am so happy they came to ABQ. Always went to the one’s in San Antonio. WIsh we could get on ein Rio Rancho.
Warm subs, tons of sauces and just thicker and better tasting.