FedEx Office Print & Ship Center

Horrible customer service. Excuses and more excuses from a staff full of no-​nothings. Avoid at all costs.

Friendly and professional staff. They are always helpful and courteous. I’ve been pleased with the service the many times I’ve come here. Even when their computer acts up they remain composed and they find a quick solution.

I would give –2 stars if I could. Just like the other post about this location the service is terrible. I ship many packages a week and this FedEx location is the worst ever. Not only are they painfully slow. Three out of four time the employees will say my box is bad or I need to pay for a new box or packing services. They say people like me don’t really know how to box correctly. Whether I use a new box or a quality used box the story is the same. My small business has shipped items for the past 6 years and our packing is just fine. I am done with FedEx, I am going to use UPS instead. My decision is based on this location alone. I would stay away and don’t get ripped off by their insistence to buy a box or their packing services. They are probably the worst on customer service you can get, I would say on the same level as USPS and Comcast.

Terrible customer service!!!
Assistant Manager, Roselle, is a new manager that enjoys abusing the Assistant Manager (AM)powers she believes she is entitled to. She forces customers into buying additional products we do not need or will refuse to accept you package if you don’t! I suspect there is either some incentive to increase sales on high margin shipping products or this woman truly loves bulling prospective customers. Maybe even a little bit of both…
My story: There was an elderly customer in front of me who was trying to drop of a return for an incorrect product a vendor had shipped her. The AM carefully examined the package and decided it was not «good enough» and proceeded to tell her she needed to purchase separate packaging material at an additional cost. The customer explained that this is how the package arrived originally and that she shouldn’t have to pay anything to return it. From my standpoint, it looked like it was appropriately packaged, I’ve seen much worse get pushed through but this is the type of person FedEx has left in charge during the weekend.
High on her power trip, AM became defensive and refused to except the package unless she purchased the additional material. I know there are certain shipping requirements, but lets face it, that was just a dick move to force an elderly woman into buying packing supplies. I was disgusted watching this unfold and proceeded to the counter shaking my head.
I was simply dropping off a business related packaged and then she proceeded to examine the box and started giving me the same pitch about needing to buy additional packaging materials. I immediately realized that this is her typical sales pitch and still high on her power trip as she immediately became defensive again. I responded that I saw how she treated the elderly customer before me and she is trying to take advantage of customers and that crap on me won’t work. My package was straight from the vendor, I have shipped many items out like this without any issues!
After arguing with her for a couple of minutes, she finally acknowledged my packing was appropriate but refused to accept my package unless I apologized for being rude!. Again, all I was trying to do was drop of a package and get a receipt for the tracking. I suppose I’m stubborn, but I refused to apologize for standing up for myself and letting companies take advantage of me. Making a customer apologize in order to ship a package is outrageous!!!
As the acting manager, she refused to let the other employees accept my package! After mentioning I wanted the District Managers contact info, she reluctantly told me her name was Roselle as she doesn’t wear a name tag or dress in uniform like the other workers. No answer from the DM so I called customer service which they backed the AM and told me I needed to go to the next location 8 miles away…
Save yourself some time and money and ship via UPS or USPS. If you have to use FedEx, try to go to a different FedEx location.
Update: I am updating this review to 2 stars since the District Manager called me back the same day to do some damage control. We both agreed that this can be used a training opportunity as she is a newer manager but I’m confident he will address the issue accordingly as he never expects customers to have to apologize to FedEx in order to get their pre-​paid shipment dropped off.

The service her is awful. I had 2 packages that they wouldn’t accept. Unless I purchased a box from them. I only went there because I wanted it to go out that day. I ended up giving the packages to our driver at work –no prob. #NvRaGaIN

Not a long line but long time for each customer.
They need more people helping customers. If a customer needs packaging and shipping, then you have to wait for them to do it before they get to the next customer!!! That takes time! USPS would have been quicker!

I think zero stars are too many for this FedEx Office location. Negative stars would be a better ranking. The whole experience was a joke — from the slow lines to the employee trying to con customers into purchasing their boxes and fill by deeming perfectly good boxes «unshippable” — this place is awful. Never thought I would actually prefer the post office, but compared to the Westside FedEx Office, it’s a well-​oiled machine!

‘m sorry but this place needs a whole new upgrade in personnel and service. I have found myself there out of desperation on 3 separate occasions and have received the worst service every time. They make you feel as if you are bothering them, can’t even acknowledge that you are there until 5 min. later, and they know you are there. Another time there was a huge line for packaging and mailing, one young woman was doing her best but had no clue about how to do it… everyone else just tried to ignore it all. Finally after 30 min. a woman came up to me and asked how she could help, after finding out they don’t insure anything over $ 1,000.00 I left… time wasted, again. It’s sad that this is what their business has come to. Then on another attempt I was trying to have something printed on their blue print machine, well no way, no help, no nothing, she just told me to do it on line for printing perhaps that week. I just wanted to test some prints… Sorry to have bothered you.

They don’t know what a Dropbox is plus their machines crash when you try to pull up your info on Dropbox. Asking for help leaves you with blank states and multiply employee interactions that are all pointless. Ugh… next time I’ll just put the crap I want to print on a USB. I advise you to do the same

Generally pretty good customer service. I’ve used this place three or four times over the last year and I’ve not had a bad experience. The customer service representatives have been friendly and helpful, even making suggestions about how to ship some home made root beer to my cousin without breaking the bottles.

I have studiously avoided using this business ever since FedEx took over Kinko’s. Kinko’s used to be so helpful, well-​trained, and downright good;however, FedEx has screwed it up royally.
I went to the location at about 12:45 p.m. to talk about having a small booklet printed. This was a very small 16-​page — I had a mock-​up done and showed them what I wanted. The young lady who initially waited on me (Theresa) acted like she was doing me a great big favor just to talk to me. She couldn’t seem to get what I wanted through her head, so she called over the supervisor (Jessica). FINALLY, Jessica was able to understand what I wanted and printed a sample, except the sample was the wrong size. She turned the order back over to Theresa, who proceeded to enter it and, I THOUGHT, entered it correctly. She gave me a pick-​up receipt for the next morning at 8:30, as I needed the booklets by 9:00 a.m. the next day.
When I arrived at the location, the clerk on duty pulled out a box with EVERYTHING done wrong. The job had not been printed two-​sided as requested, it had not been collated or folded or stapled. It wasn’t right. Fortunately Jessica came in and we went over — AGAIN — the specs for the job and she still had the sizes wrong in the sample print-​out. So… she said they would have to start over from scratch, but that they would honor the price that Theresa had given me the next day. I gave her the delivery information so the booklets could be delivered, and they were finally delivered by a FedEx Office employee about 10:00 a.m. to my location. They were, wonder of wonders, done correctly! I was honestly astounded.
I won’t be going back to this business – I hope there is an Alphagraphics somewhere around so I can use them – at least their employees act like they are happy to have jobs and to be serving their customers, unlike little Theresa who didn’t smile the entire time I was there!

I went here to get a printout of an ad with a specific price advertised online by a dept store,. They said they’d honor it it I bro’t a copy. No problem except my home printer is on the fritz. So, since it’s a $ 10 or more savings in price, I called here for the email addy to have my page sent here so they could copy it. No prob they gave it to me. But when I arrived, they refused to print it saying that was the dept store’s ad & they had no rights to print it out for me. Some malarkey abt the home ofc of Kinko’s told them they couldn’t infringe on anybody’s website by printing anything out from it. Horse manure. They suggested I go to the self serve for my 1 page and insert my credit card and horse around over there with that computer to the tune of so much a minute just to print out my 1 page. Last time I did that starting from scratch late this summer, it cost my OVER $ 5 in minutes on my card because it was so completely SLOW (to extract more $$ from the user???), I gave up and never did get my page to print that time. This time I declined their suggestion as I’m not going to get roped into their ridiculous 30 or more cents a minute charge when it’s costing a $ 5 bill just to get to the website & get it to print, IF it will print. Odd thing? The clock kept on ticking on my card while they fiddling around with the printer to get it to work last time and they did not refund a thing. Like I said, I gave up and quit using it by they time they racked of a nice $ 5. But if you think you are going to print out something from email or a website, I’d go someplace cheaper or set up a printer that works at home. Their rules and charges have gotten completely impossible to live with.

You know what you’re going to get when walking in; mailing, printing and packaging service and supplies. The line however on a Tuesday at 11am was loooong. Finally a second associate came out from the back to help at the counter but after no time she was the only one left with a line 5 customers deep and the original associate was no where to be found. The woman called for help with the looong line but no help arrived. Just as I left another associate whose shift must have just started (she was just pinning her name tag on) immediately began kindly greeting and helping take care of customers. Bravo she arrived but this FedEx location needs to ensure customers aren’t being abandoned with 1 lone soul helping at the counter. The associate I worked with was helpful and efficient. Thanks.