Danlar Collision & Glass

I wish I could give them 0 stars. The work is good, but I would expect that if they are billing my insurance 5 grand and making the car look like it wasn’t in an accident is a standard for a collision place so that isn’t even being taken in to account for my review. Now why they are getting such a bad review is because my car took 3 weeks longer than the expected time of repair. They pushed back the date on 4 separate occasions. They didn’t call me to notify me on any of these occasions either. I would like at least some notice because every time I would organize a ride so I could drop off my rental car and get a ride there. I would call them every time it was supposed to be ready. They would tell me that it’s being pushed back and I would ask why they didn’t call me and every time they would say they were busy. If you’re too busy to give me a call to let me know my car won’t be ready then hire another employee. The last time I went to call them (because for the 4^th time my car was «supposed to be ready» I didn’t get a call) and got no answer I couldn’t get a hold of them the entire day and my voice mail I left them went unanswered all day and I left it around 1 pm. I drove down there to see what was up and they said it would be ready in 2 more days and they were too busy to call me or answer my many phone calls even though when I got there the ladies in the front were socializing and had their kids there playing. This place looks great but is entirely unprofessional and I will NEVER use them or recommend them to anyone. Absolutely awful experience.

I was in from out of town and had a rush emergency to buff a scratch out of a vehicle within hours. The gentlemen at the Danlar 1^st Street location were extremely courteous and helpful and got me out of my bind right away! I cannot say enough kind words about their service and professionalism. Thank you for fantastic service!

These guys seem very knowledgeable, professional, and seem to have a keen sense of attention to detail. Whether that is in regard to the repair of the auto, or the tremendous amount of communication from beginning to end of the process. I would certainly go there again if I am in need of such services.

Just had our third repair by Danlar in a dozen years (someone dinged my crossover in the parking lot of ABQ Uptown), and we are _​very_​pleased with their service. I had a call from Danlar as soon as my insurance company authorized the claim, they set up a tow and promptly called me with an estimate of costs and time. They called to keep me up to date as things were going along and to give me an estimate of when the repairs would be done. The repairs were done on time and my car was waiting for me, in beautiful condition and fully detailed (! — that really took a lot of the pain out of having to pay the deductible for the damage left by some anonymous idiot). My Danlar rep went over the repairs with me and had me paid-​in-​full and out of the lot within five minutes.
Each time we’ve dealt with Danlar, it’s been the same story. It sucks to have to repair your car, but Danlar makes it as _​almost_​pleasant.