Daniels Heating and Air Conditioning, LLC

WE have used them for the past 2 years for maintenance on the swamp cooler. They have always done a good job and their associates have been professional and friendly.

Daniel’s did an A/​C conversion for us by replacing an old furnace and old hardly working swamp cooler.
The installers did a very good job with everything done professionally. I would rate the installation: 4.5÷5
Unfortunately though, the company as a whole is pretty disorganized. Throughout the process, I was called by a Daniel’s associate asking if I wanted my yearly Swamp Cooler Service (after I had approved the A/​C install and had already had my yearly Swamp Cooler service performed… did this before we decided on converting). I was called by different associates to confirm appointments after they had already been confirmed. I also requested an invoice showing the amount paid for the PNM rebate and had to call them 3 times reminding them I still needed it. I would rate their customer service:
3.5÷5
I went with Daniel’s as I knew they would do a good install, and they had a good price, but with their level of disorganization it didn’t make for the most stress free process. When someone is spending this much money with you (basically the price of a new car), it would be thought it would be a slightly smoother process.
Therefore, overall I would rate Daniel’s a ⁴⁄₅.

I am glad that we signed up with Daniels. The technicians came and did the set up very quickly and professionally. They changed parts that needed to be changed and our cooler is running very nicely.

Installed a filter box in cold air return. Punctual, neat, good service. The tech forgot to reinstall a shelf that he took down to get to side of cold air return, but it was easily reinstalled after he left. Daniels may be a bit pricey, but their staff knows what they are doing. Have used them before; will again

Recently used them to remove a swamp cooler and install refrigerated air. Before I went with them I looked them up on BBB, and found they were highly rated with no formal complaints. They were professional, punctual, and my sales guy was always responsive. I ended up paying slightly more than I wanted to, but they covered disassembly and removal of my swamp cooler, and cleaned the air ducts throughout the house for free, which needed to be done after years of swamp cooler abuse. I’d use them again if I needed to.

Daniels was recommended to me by one of my real estate clients so I thought I would give them a try. The tech showed up early, did his job, explained it well, and gave some suggestions for potential issues. Guess who I will be using from now on? It’s a no-​brainer. Thanks Daniels. (BTW– I am not family:)

I DO NOT recommend these ppl. I’m not sure if the great online reviews were written by family members or employees or what. The reviews are the reason I decided to call them. But they really are bad business.
I was told the $ 95 ‘tune-​up’ fee included a new furnace filter, but when the tech came down off my roof (sans a toolbox) he said mine did not require a replacement & «Besides that’s another $ 15…» (although its been 3-​yrs)
I called later to complain, saying the tech was there maybe 10min. She read off the ticket all the tech supposedly did & he did none of those, he actually told me it needed no work or ‘tune’ up. but did suggest getting a CO monitor… thanks
I was also disturbed about them phoning me at 2:50 as i left work stating the tech was already there & he couldn’t be expected to wait!!! I had booked for 3 – 5 slot, took 2hrs off work & had to talk to 3ppl, insisting they wait until 3:15, I’ve never driven that fast & think its ludicrous. The only reason they agreed was because I said 3 ppl i knew at my place of employment would use their svcs if they turned out well…
bad biz, BOO
************************UPDATE
So, in all fairness, I felt I should inform of the latest… increase from one star to two stars since they came back to make right what the previous technician didnt do… the new tech even said this is the fourth job or so he’s had to go out & make right… So, new filter w/​removal of other 2(?) which he left for me as proof it was done. cleaned the burner heads & removed all debris (fire hazard) plus other things…